Subaru North Orlando

We are a Subaru family. We finally found a great place to service our cars -- a CrossTrek hybrid and our Solterra EV. I can't say enough wonderful things about their custom We finally found a great place to service our cars -- a CrossTrek hybrid and our Solterra EV. I can't say enough wonderful things about their customer service. Jason Lance is the manager we worked with. For the CrossTrek, he made sure we had a loaner car while they tried to figure out the AC problem (which other shops couldn't figure out.) He kept us very informed every day as parts were ordered, etc. Everyone we encountered at the dealership was friendly and helpful. Thank you for your great work, Jason! More

The best of the best! Extremely knowledgeable, friendly, and fair. We had a car issue that no one could figure out. We went to SO many places and everyone was stumped. J Extremely knowledgeable, friendly, and fair. We had a car issue that no one could figure out. We went to SO many places and everyone was stumped. Jason and his team worked tirelessly to get to the bottom of it and didn’t give up on us! He communicated throughout the whole process and was SO helpful!! Thank you, thank you!!!!! More

I’m pleased with the service I get every time I go. Kendall gave me a great customer service and I even got a loaner for a recall she found out that I wasn’t aware of thanks to her research! What else Kendall gave me a great customer service and I even got a loaner for a recall she found out that I wasn’t aware of thanks to her research! What else can I say but thanks to all of you for caring! More

Had an excellent sales person. Everyone very courteous and helpful. Thanks for a great experience Everyone very courteous and helpful. Thanks for a great experience More

Kendall was fantastic! She called my out-of-state dealer that I leased my Crosstrek from to see if they would honor a prepaid check-up that had just expired. With no help She called my out-of-state dealer that I leased my Crosstrek from to see if they would honor a prepaid check-up that had just expired. With no help from that dealer, Subaru North Orlando honored what they could! It was my second consecutive visit there and now it’s definitely my new trusted dealership for mechanical work and everything Subaru! Thank you! - Matt Hezel More

Really friendly, took care of me in an orderly fashion with a reasonable price for a reliable car.Cleaned up the car real nice, but forgot to fill up the gas tank. Besides that perfect service, got what i with a reasonable price for a reliable car.Cleaned up the car real nice, but forgot to fill up the gas tank. Besides that perfect service, got what i wanted for a good price. More

Great new car purchase experience! Especially, sales rep Francis King. Completely delivered my expectations on pricing and financing for the car I chose with a simple and straightf Especially, sales rep Francis King. Completely delivered my expectations on pricing and financing for the car I chose with a simple and straightforward approach. Couldn't ask for more! And, a really nice guy too! Jordon took my internet call and. immediately, set up my appt with Francis (recommended by a former customer) as I requested. Met with me on arrival to assure Francis and I connected. Met with Mike for my personal "training" session on all the great features of my new Crosstrek. Immediately he tuned in to the specifics of what I needed and patiently took me through the process making sure I could the best experience using all those features literally in my hand. Without a doubt the whole experience could not have been better!! More

Not the cheapest auto service facility in town; but the technicians and service reps are trained to a high level. I have not yet had to return a Subaru to the service dept because a repair or routine servi technicians and service reps are trained to a high level. I have not yet had to return a Subaru to the service dept because a repair or routine service was flubbed. I presently own two Subaru's and the Subaru that preceded these saved my neck twice. You can buy a more expensive automobile, but Subaru is the best quality for the money. More

Service dept is courteous and quick, although the girl answering the phone has at times been quite discourteous. This was not due to any rudeness on my part, but just because I asked questions about the r answering the phone has at times been quite discourteous. This was not due to any rudeness on my part, but just because I asked questions about the recall of my fuel pump. I called back and got John Reilly on the phone, who was gracious and patient. His demeanor was cheerful and helpful! This accounts for my rating of average. More

Best run, customer-focused dealership I’ve ever dealt with in over 50 years. Helpful, low-pressure sales and very helpful and capable Service Dept. We were so impressed with this dealership and Subaru with in over 50 years. Helpful, low-pressure sales and very helpful and capable Service Dept. We were so impressed with this dealership and Subaru products that we”ve bought 2 vehicles and recommend these folks to family and friends. More