Cannon Subaru - Service Center

Service is beyond superb! Hello-Today we took our nearly new Subaru in for service. We were treated to the very best service by all of your service staff, Dan, John, George in Hello-Today we took our nearly new Subaru in for service. We were treated to the very best service by all of your service staff, Dan, John, George in particular! Every car dealership should imitate your practices!! You folks are the very best!! More

I bought an 08 Subaru WRX STI Wagon on 26 June 2013. I thought the dealer was great and I had a good experience until July 4th when the clutch went out. I brought it in on the 8th of July. I dropped it of thought the dealer was great and I had a good experience until July 4th when the clutch went out. I brought it in on the 8th of July. I dropped it off with Billy in service around 4:30pm. I called the next day to check on the status. I learned that the clutch was indeed bad and needed to be replaced to the tune of 1700.00. Billy had spoken with the used car manager, Terry and he said he would NOT pay for the repair. We additionally had a warning light for the rear differential temperature that was flashing since day one of us having the car. Their answer to this was that the aftermarket exhaust we had installed burned/melted the wiring harness so they wouldn't cover that either. Apparently the ninety day warranty doesn't cover anything. When my son went to the dealer to pick up his Subaru, he ran into our salesman. Emmett said "oh no no no, this isn't right, I am going to make this right. I will talk to Terry, at the very least we will split the cost of the repairs". I would have been happy for that at this point. He told my son, have your mom call me and we will get this fixed. NOW the car was already there, shouldn't he have marched right into Terry's office and spoken with him then? Shouldn't he have called me immediately and said I am going to fix this? NOPE, I call him within one hour of his spiel to my son. It has now been two weeks and I still did not get a call. My saving grace is my son being a car freak and knowing people. His friend got us into Mastro Subaru and even though we didn't buy this car from them, they were disgraced at a Subaru family member being treated this way. They repaired my car for FREE under a one time good will warranty. By the way, the wiring harness wasn't burned, the wires came completely out of the harness. Ray also informed me that the car had been abused, the clutch and all its components were all destroyed. I am still amazed at the generosity of Paul and Ray! I would never go to Cannon again, nor would I recommend them to a complete stranger, an enemy, and certainly NEVER a friend or family member!!!!!!!! More