
Subaru El Paso
El Paso, TX
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The entire service process was very professional. Check in was prompt, thorough and friendly. The service advisor explained in detail what would be serviced and accompanying costs. I was keep inform Check in was prompt, thorough and friendly. The service advisor explained in detail what would be serviced and accompanying costs. I was keep informed of the service progress until finished. The car wash was much appreciated. More
Excellent customer service from Angel. I drove down from NM for regular maintenance. As I was already at the dealership, I asked Angel if he would run a quote on a tow hitch--something tha I drove down from NM for regular maintenance. As I was already at the dealership, I asked Angel if he would run a quote on a tow hitch--something that I'd wanted to have installed. He gave me a great price and found the hitch was in stock. I was able to have it installed same day--avoiding another 2 hour roundtrip drive from NM for service. Angel checked how long the install would take (a couple hours) and then mentioned he could call a shuttle to take me to a local outdoor mall where I could walk around and grab lunch instead of waiting at the dealer for the hitch install. It felt like VIP treatment. Angel kept me well informed of the progress via text and phone calls--great communication. Highly recommend this dealership! More
This dealership has a very good customer service team that cares for all customers. I can’t see myself with all service is top notch. All runs very smooth and love teamwork. that cares for all customers. I can’t see myself with all service is top notch. All runs very smooth and love teamwork. More
Knowledgeable, professional, above average, fair , responsive, patient, in depth , experience, friendly, accommodating, supportive, caring, organized responsive, patient, in depth , experience, friendly, accommodating, supportive, caring, organized More
Hector Roman in the service department was amazing! ! From start-finish he was personable , attentive and explained what really needed to be done with great detail. Lastly, Jeremy Ortiz in finan ! From start-finish he was personable , attentive and explained what really needed to be done with great detail. Lastly, Jeremy Ortiz in finance was able to help me out with purchasing an extended warranty for my outback…the man can work miracles!! I recommend seeing both gentlemen for your service and finance needs. -Dan More