Subaru El Paso

The customer service is pretty good, but count on a lengthy wait if you are having a service done. Their service manager (Gilbert) told me that this particular location is overwhelmed with all the the lengthy wait if you are having a service done. Their service manager (Gilbert) told me that this particular location is overwhelmed with all the the services and the amount of vehicles that come in. More

I had my first vehicle maintenance done on my 2025 Subaru Outback. Thank you Tabitha for taking great care of making the experience easy and stress free. Tabitha was genuinely attentive and kept me updated o Outback. Thank you Tabitha for taking great care of making the experience easy and stress free. Tabitha was genuinely attentive and kept me updated on the progress of my vehicle. I was very pleased with the care and service provided. More

The employees are nice, attentive, patient and understanding. The place offers a relaxing atmosphere. Exceptional service. understanding. The place offers a relaxing atmosphere. Exceptional service. More

I feel like a VIP when I visit Subaru El Paso. The general manager comes out to inquire about my satisfaction. She even test drove my car to be sure it was repaired properly. The general manager comes out to inquire about my satisfaction. She even test drove my car to be sure it was repaired properly. More

I am very pleased with my service. I had a lot that needed to be done so I spent 1:00-4:30 ish waiting which was my choice. Once I paid for the service I was trapped in the garage. Jav I had a lot that needed to be done so I spent 1:00-4:30 ish waiting which was my choice. Once I paid for the service I was trapped in the garage. Javier who checked me out said it wouldn't be long for me to wait on the car in front of me because she was checking out. Mind you I love in Las Cruces. I wanted to get home and I knew Javier didn't have a clue about the other customer checking out. I decided to be patient but it was growing thin. Until the nice young guy who brings the car around saw I was waiting to get out of the garage. I wish I would have e gotten his name. He waved at me and said he would move, now 2 cars in fro t of me. He ran around finding keys and got another guy to help him. I was set free. The other customer was still inside at the counter! I waited a good 10 minutes in that garage. Javier did give a care about me but that young mad did!!! I am so sorry I didn't get his name!!! Just know there are "Javier's " that work there but there are also some really awesome young men that are working at this dealership. More

Thank you it was a pleasure dealing with you. Our sals person was Austin he was outstanding and great to work with Our sals person was Austin he was outstanding and great to work with More

Subaru of El Paso truly makes us feel at home. We’re always greeted with a smile and most of the staff calls us by name. The service is great, even when they’re really busy, they don’t make us fee We’re always greeted with a smile and most of the staff calls us by name. The service is great, even when they’re really busy, they don’t make us feel like we’re taking their time or rush us off. We highly recommend Subaru of El Paso and the Subaru brand in general. More

I have not made it out in under two hours for regular services, and I am currently at over three hours for just an oil change. It wouldn’t be as frustrating if they didn’t tell you every time they check services, and I am currently at over three hours for just an oil change. It wouldn’t be as frustrating if they didn’t tell you every time they check you in, “it should only be 45 minutes, an hour tops.” Doubt I will return once my service plan expires, and am even considering driving to Albuquerque for the remainder. More

Excellent service no pressure from salesman or the finance folks. Very accommodating to our needs. Salesman listened to ourwishes. finance folks. Very accommodating to our needs. Salesman listened to ourwishes. More

Gilberto Rodriguez and the service team always impress. I enjoy the quiet room to work in while I wait for my Subaru service. I enjoy the quiet room to work in while I wait for my Subaru service. More