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Subaru El Paso

El Paso, TX

4.8
415 Reviews

1414 Airway Blvd

El Paso, TX

79925

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Showing 415 reviews

February 27, 2025

Employees were super friendly, management was easy to deal with and we ended up with the perfect vehicle and we got a great deal!! Our salesperson Angel Quintana even delivered the vehicle to our house w More

by ChrisW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Quintana - Salesperson
Feb 28, 2025 -

Subaru El Paso responded

Hi, we're happy to hear you had such a positive experience with Angel and team! Please don't hesitate to reach out if there's anything additional we can do for you.

February 26, 2025

Clean and super nice facility Service is usually done swiftly Efficiency sometimes not so good. My vehicle was sitting there ready to go for at least 20 minutes and nobody notified me. I saw it sitting More

by tompetty1963
Recommend Dealer
Yes
Employees Worked With
Tabby
Mar 01, 2025 -

Subaru El Paso responded

Hi, thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime.

February 26, 2025

Dealing with your dealership with Rick, Valdez and the sales manager wish to help me out with not one Subaru, but two Subaru Now dealing with Alex in the service department doing a replacement of the air More

by Paulcobos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valdez
Mar 01, 2025 -

Subaru El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Subaru El Paso! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 25, 2025

Always a friendly and great experience coming to this dealership, never feeling a hassle or pressure when walking around. Service area is very quick to receive and help out. Enjoy the car buying experi More

by jonbolson
Recommend Dealer
Yes
Employees Worked With
JD, group1auto group1auto
Feb 28, 2025 -

Subaru El Paso responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 24, 2025

Took my car in with no check engine light on for a recall. I received the car back and the very next morning my car died, and the dash was lit up like a Christmas tree. I was then told that my car is More

by TREJO79935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Vasquez, group1auto group1auto
Feb 28, 2025 -

Subaru El Paso responded

Thank you for taking the time to discuss this with me at pick up yesterday. I will review the recommendations, and pricing and get back with you. If you have any further questions or concerns, please reach out to me. Thank you. Lisa Peña Service Director Subaru El Paso 915.401.3241 lisapena@Group1Auto.com

February 24, 2025

The service is excellent here, but there are significant wait times. I appreciate the kind staff. More

by marisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR, Lisa
Feb 28, 2025 -

Subaru El Paso responded

Hello Marisa, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 18, 2025

Professional service and quick follow up for diagnosis. My vehicle was ready to go in one day. More

by betsyladday
Recommend Dealer
Yes
Employees Worked With
Javier
Feb 18, 2025 -

Subaru El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

February 17, 2025

Truly the easiest car buying experience we've ever had. Everyone was friendly and professional. We came to look at the car a few days prior to actually buying it. We contacted the dealership for further in More

by ShilaY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rhuben
Feb 18, 2025 -

Subaru El Paso responded

Hi Shilay, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 17, 2025

The dealership itself is very nice and accommodating. However, the wait time was two hours for an oil change and tire rotation. Some heads up about this possibility would have been nice. But, they troubl More

by Adri
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Feb 18, 2025 -

Subaru El Paso responded

Hello Adri, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 16, 2025

Got to Subaru dealer 20 min early, before they opened and started serviceing my vehicle. They preformed full multi-point inspection, tire rotation/tire inflation checks, oil and oil filter change and a compl More

by stevenhaile1327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Rodrigul(Service Advisor), Lisa(Service Manager)()
Feb 18, 2025 -

Subaru El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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