Subaru El Paso

Excellent customer service.Excellent car.Professional Excellent customer service. Excellent car. Professional staff. Best dealer ever deal with. Highly recommend. You will never regret. Excellent customer service. Excellent car. Professional staff. Best dealer ever deal with. Highly recommend. You will never regret. More

I found a vehicle on their website and was called and advised that the vehicle needed a warranty repair but they couldn’t tell me when it would be available for purchase. They called me a day later and advised that the vehicle needed a warranty repair but they couldn’t tell me when it would be available for purchase. They called me a day later and said vehicle was ready. I had told them I would put a deposit down but was advised they don’t do that (which many do). The rep told me that should would call me the next day as I would need to make arrangements to fly there. She never called.so I called the general manager and never got a call back either. Finally 3 days later I got a generic email that it was no longer available. So must for great customer service. A call would’ve been nice but guess they were too busy to make a 10 second call. More

Great customer service especially Jorge Flores in the service department. The oil change and tire rotation was prompt. I especially appreciate the service report of the condition of my Subaru. service department. The oil change and tire rotation was prompt. I especially appreciate the service report of the condition of my Subaru. More

Alex was very helpful and knew what he was talking about. He worked with us very well on the price. He worked with us very well on the price. More

Friendly staff clean dealership, quick attentive service , great location good selection of vehicles very professional employees , great location good selection of vehicles very professional employees More

Wonderful car buying experience. Had it 5 days before the transmission started slipping. Took it to a mechanic and was full of black sludge. 5 days. transmission started slipping. Took it to a mechanic and was full of black sludge. 5 days. More

While the service time is always fast, it was a bit disappointing to be welcomed by a service advisor not wearing her mask. It took her a few minutes to finally realize she didn't have one on and was s disappointing to be welcomed by a service advisor not wearing her mask. It took her a few minutes to finally realize she didn't have one on and was scrambling to find one. Then when I returned to pick up my car, I saw her with her mask pulled down. The other 2 service advisors had theirs on though. This pandemic is a VERY serious matter and people like this make me very upset. Maybe they shouldn't be working with the public and putting everyone's lives at risk and possibly even death. While I will return to Subaru, I will make sure I do not deal with this individual. More

Took my Forester for a recall notice & a TSB repair. Worked with Crystal; she was fabulous. Our visit was seamless & her customer service & knowledge was impeccable. Our previous experiences were ter Worked with Crystal; she was fabulous. Our visit was seamless & her customer service & knowledge was impeccable. Our previous experiences were terrible, but that was before the current owners bought the dealership (~ 1/29 of 2018) Obviously the new owners have made significant changes. More