Subaru El Paso

Service department is horrible, they never return calls I spoke to hector manager and he blamed everyone else also advisor Albert didn’t listen to a word I said. spoke to hector manager and he blamed everyone else also advisor Albert didn’t listen to a word I said. More

I recently purchased my new vehicle from this location. Nathan V was great is helping us find the right car and getting us into the price point we needed. The process was easy and smooth. I can’t recommend Nathan V was great is helping us find the right car and getting us into the price point we needed. The process was easy and smooth. I can’t recommend Subaru of El Paso enough! More

Garcia Swindle-ru I would give 0 stars if I was able- they conned me out of a $15000 paid-off car for a lease of $38000. I tried to get all the info and be prepared, bu I would give 0 stars if I was able- they conned me out of a $15000 paid-off car for a lease of $38000. I tried to get all the info and be prepared, but essentially they took advantage of my ignorance and I agreed because I trusted them. They didn’t tell me about the $600 a year in taxes, the $425 extra a year for insurance, the $300 disposal fee. When I tried to get out 2 weeks later, they said I could not. I tried to get out at a year- they said no. I tried to trade it in at the end of last year- they would only get me into a 7 year old used car with much less safety and quality. I have a disability that requires me to have certain things in a car- nothing extravagant but required nonetheless. At the end of the lease, they were very apologetic but basically told me it was my fault for being ignorant (their word), that Subaru is what a “certain class” of people expect and they are able to pay for it. When I chose not to extend the lease or get their used cars, they added several steps and hoops to jump through that no one ever mentioned. I’m a single mother and a teacher and I did the best I could. Now I’m starting over with nothing as an asset. I’m holding my breath to see how many fines, fees and additional surprises will be on the final bill. I have no doubt that this will not get a response because it’s not positive, but it is true. More

Do not go unless you are ready to buy today I stopped by several times to see what deals they had. They heard my story and saw that I would need time to be ready so now they avoid my calls or em I stopped by several times to see what deals they had. They heard my story and saw that I would need time to be ready so now they avoid my calls or emails. They made it very obvious that they were upset that I did not buy the vehicle right away. I have tried calling, texting and emailing the reps and they just avoid my calls. I guess that when I am ready to buy, I will just go to Albuquerque or another city since this dealership does not want my business. More

Bait, hook, line & SUCKER Very Disappointed!! Black Friday SupposidSale... We saw a used 2016 Jeep Wrangler at the lot with a sale price painted on the windshield. The salesp Very Disappointed!! Black Friday SupposidSale... We saw a used 2016 Jeep Wrangler at the lot with a sale price painted on the windshield. The salesperson showed us the jeep, we test drove it & fell in love with the jeep. Once we're inside the office, the manager comes in and tells us they made a mistake and gave us a higher price for the jeep. They didn't want to honor the price. They didn't even want to play with the numbers. Not a very ETHICAL practice if you ask me. More

Lost over $2000 in car parts They lost over $2000 in parts that they took off my car after they charged me $1200 for an engine teardown. I could not have anticipated them treating They lost over $2000 in parts that they took off my car after they charged me $1200 for an engine teardown. I could not have anticipated them treating me so poorly here, even after I showed them pictures I had taken when I picked up the car and I had a witness there with me that proved I did not pick up the parts. Now I’m just just waiting until I finish paying out of pocket for the rest of the parts soon so I can show that as expenses when I sue them. More