Subaru El Paso

Service personnel were very knowledgeable , patient, and delivered excellent service. I would definitely recommend this dealership to anyone looking for a new vehicle. Customer service and support is the delivered excellent service. I would definitely recommend this dealership to anyone looking for a new vehicle. Customer service and support is the best I have experienced. More

My experience was poor. From my contact with my initial sales person who didn’t follow up to the next sales person who took over who also stopped communication. I called t From my contact with my initial sales person who didn’t follow up to the next sales person who took over who also stopped communication. I called the dealership and started over verifying the vehicle I wanted was still there and setting up an appointment for the following day. I called the following morning to confirm the appointment with 2 individuals before starting my 50 mile trip. Half way to the dealership I got a call saying someone had walked in and bought the vehicle. I thought that was BS and unprofessional. The other individual should have been told they’d be notified in the afternoon if the vehicle was still available. This is not a business I would trust. More

Very helpful take care of the customers very very professional courteous to the customers If you have an appointment they honor your appointment professional courteous to the customers If you have an appointment they honor your appointment More

I was very pleased with the courteous advisor #131125 Mr Guerra ,Andrew outstanding customer service 😊 Guerra ,Andrew outstanding customer service 😊 More

Air bag & break light switch replacement and it took 5 hours. Unsatisfactory . So not happy hours. Unsatisfactory . So not happy More

Customer service is wonderful. Tito is always courteous and helpful when I take my car for service. and helpful when I take my car for service. More

Excellent customer service.Excellent car.Professional Excellent customer service. Excellent car. Professional staff. Best dealer ever deal with. Highly recommend. You will never regret. Excellent customer service. Excellent car. Professional staff. Best dealer ever deal with. Highly recommend. You will never regret. More

I found a vehicle on their website and was called and advised that the vehicle needed a warranty repair but they couldn’t tell me when it would be available for purchase. They called me a day later and advised that the vehicle needed a warranty repair but they couldn’t tell me when it would be available for purchase. They called me a day later and said vehicle was ready. I had told them I would put a deposit down but was advised they don’t do that (which many do). The rep told me that should would call me the next day as I would need to make arrangements to fly there. She never called.so I called the general manager and never got a call back either. Finally 3 days later I got a generic email that it was no longer available. So must for great customer service. A call would’ve been nice but guess they were too busy to make a 10 second call. More

Great customer service especially Jorge Flores in the service department. The oil change and tire rotation was prompt. I especially appreciate the service report of the condition of my Subaru. service department. The oil change and tire rotation was prompt. I especially appreciate the service report of the condition of my Subaru. More

Alex was very helpful and knew what he was talking about. He worked with us very well on the price. He worked with us very well on the price. More