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Subaru El Paso
El Paso, TX
380 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 380 reviews
August 13, 2023
Alejandro Alvarez was an especially good and thorough Advisor. He explained the vehicle’s problem, communicated the solution, and set up a convenient time to repair the vehicle. The Dealership made a g Advisor. He explained the vehicle’s problem, communicated the solution, and set up a convenient time to repair the vehicle. The Dealership made a good decision to hire Mr. Alvarez to represent them. More
by Ronlscott
Employees Worked With
Alejandro Alvarez
August 12, 2023
The atmosphere of this dealership is very welcoming. It truly is an inviting space where you feel welcomed to come in and look around and take your time. They truly want the best for their customers and It truly is an inviting space where you feel welcomed to come in and look around and take your time. They truly want the best for their customers and make you the main priority. We were helped by Luis Breceda during our car purchase. Luis was so pleasant to work with and made both my wife and I feel like a main priority. Luis was so professional, but also so personable. We felt like we were being helped by a friend and not just a salesman. The sales manager, Mathew Velenzuela, was more than willing to take time out of his day to come meet with my wife and I not just once but twice. This dealership is running things the right way. As a young family, Subaru of El Paso will be our go to place for any future vehicle purchases. More
by rreyesesc
Employees Worked With
Luis Breceda, Mathew Velenzuela
August 12, 2023
We’re 6-7 months past end of two year warranty and dealership goodwill comped a body item part worth close to $300 that had actually been flawed for over a year. Ver nice gesture in our sit. Thank y dealership goodwill comped a body item part worth close to $300 that had actually been flawed for over a year. Ver nice gesture in our sit. Thank you very much. Great first service advisor experience with Alex. More
by bill_change
Employees Worked With
Alex, Service Advisor , group1auto group1auto
August 02, 2023
The customer service was fantastic in every area. My sale’s professional Omar Terrazas was very knowledgeable and great at explaining everything to me wonderful to work with! My sale’s professional Omar Terrazas was very knowledgeable and great at explaining everything to me wonderful to work with! More
by wheckel26
Employees Worked With
Omar Terrazas five stars
July 31, 2023
It was easy to make an appointment with then. I didn’t have to wait to be seen. The advisors were very nice and respectful. It took some time but I was happy with the service. I didn’t have to wait to be seen. The advisors were very nice and respectful. It took some time but I was happy with the service. More
by Ada
Employees Worked With
Santiago Bustillos
July 29, 2023
Since my first step inside the doors of the Subaru Service Center looking forward to have my vehicle serviced on by qualified technicians. I was met with absolutely poor customer service on behalf of Service Center looking forward to have my vehicle serviced on by qualified technicians. I was met with absolutely poor customer service on behalf of the misogynist front desk men hovering the counters. Nevertheless, I left my vehicle in the hands of the Subaru team for inspection and diagnosis. I was phoned the following day in regards to repairs and cost. As I was listening attentively, the repair code changed 3 times while I asked for additional information. The repair amount over the phone amounted to $1,300 and when I arrived to pick up my vehicle the total amount was $2,500. As a woman arriving to this Center alone, I felt it was taking into consideration with 90% of the costs for “preventative” measures. Truthfully, I would have loved to do business with this team at Subaru El Paso and had these “preventative” services done by the technicians at this Center. The matter of fact is, I could not pay for a service I was already unsatisfied with. I picked up my vehicle and went to a far more trusted Car Repair Shop and was quoted for only services my vehicle was in need of. Thank you. More
by Vanessa Mendez
Employees Worked With
group1auto group1auto
July 28, 2023
Scheduling an appointment time was irrelevant! Vehicle Couldn't be serviced until 2 hours after scheduled Appointment time! Will not be returning and will not be purchasing subaru again. Vehicle Couldn't be serviced until 2 hours after scheduled Appointment time! Will not be returning and will not be purchasing subaru again. More
by drew.stan85
Employees Worked With
N/A
