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Subaru El Paso

El Paso, TX

4.8
306 Reviews

1414 Airway Blvd

El Paso, TX

79925

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Showing 306 reviews

November 22, 2022

Good service, friendly customer care and comfortable waiting area. But very busy and you can be over looked when your vehicle is done. More

by Don’t have one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Nov 23, 2022 -

Subaru El Paso responded

Thank you for the feedback. We thank you for your business and look forward to your next service visit!

November 19, 2022

Went for 90,000 service. Check in was pleasant and fast. Staff friendly, efficient. Check out just as easy. Facility clean. Very pleasurable experience. Will continue to get More

by CL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilberto Rodriguez
Nov 23, 2022 -

Subaru El Paso responded

Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!

October 22, 2022

Excellent work and people they even washed my car, and the items you can add to your car are awesome! More

by Subaru18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Flores
Oct 24, 2022 -

Subaru El Paso responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

October 19, 2022

I arrived early, no problem. The started servicing the vehicle right away. Done in a timely manner. More

by saltye9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unk
Oct 21, 2022 -

Subaru El Paso responded

Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!

October 06, 2022

Went in for service with an appointment and have to say it was quite a wait for my services to be completed. I believe the car was ready 45 minutes sooner, but only was rung up when I started to lose my pa More

by Mike.Calderon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Gonzalez, Jesse Vasquez
Oct 10, 2022 -

Subaru El Paso responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Barbara Armendariz General Manager barmendariz@Group1Auto.com

October 05, 2022

Carolina Herrera is an exceptional Specialist! Bueno…Bonito… Barrato. From my home to yours… THANK YOU! More

by Jaime
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caolina, QS, Jerami
Oct 05, 2022 -

Jaime responded

See above…

Oct 05, 2022 -

Subaru El Paso responded

Thank you for your kind words for our staff, we appreciate it!

September 20, 2022

I’m sorry but not getting proper information I’m looking for right now sorry More

by Pete
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Sep 26, 2022 -

Subaru El Paso responded

Thank you for your visit. Please contact me if there's anything I can do to make your next visit a 5-star experience for you! Barbara Armendariz General Manager barmendariz@Group1Auto.com

September 12, 2022

Gilberto was very accommodating. I needed to get my tire fixed and also had to pick up my parents at the airport. He got the tire fixed and me out on time. Plus I got a complimenta More

by Pam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gilberto Rodriguez
Sep 12, 2022 -

Subaru El Paso responded

Thank you for your kind words for Gilberto, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

September 09, 2022

Friendly folks. Clean facility. SLOW SERVICE be prepared to wait. Shuttle service was conventional & nice More

by Bobbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge
Sep 09, 2022 -

Subaru El Paso responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

September 08, 2022

They are very friendly and easy to deal with. I love my car and highly recommend their service department More

by rlmdvm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tito
Sep 09, 2022 -

Subaru El Paso responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

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