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Subaru El Paso
El Paso, TX
333 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 333 reviews
July 29, 2023
Since my first step inside the doors of the Subaru Service Center looking forward to have my vehicle serviced on by qualified technicians. I was met with absolutely poor customer service on behalf of Service Center looking forward to have my vehicle serviced on by qualified technicians. I was met with absolutely poor customer service on behalf of the misogynist front desk men hovering the counters. Nevertheless, I left my vehicle in the hands of the Subaru team for inspection and diagnosis. I was phoned the following day in regards to repairs and cost. As I was listening attentively, the repair code changed 3 times while I asked for additional information. The repair amount over the phone amounted to $1,300 and when I arrived to pick up my vehicle the total amount was $2,500. As a woman arriving to this Center alone, I felt it was taking into consideration with 90% of the costs for “preventative” measures. Truthfully, I would have loved to do business with this team at Subaru El Paso and had these “preventative” services done by the technicians at this Center. The matter of fact is, I could not pay for a service I was already unsatisfied with. I picked up my vehicle and went to a far more trusted Car Repair Shop and was quoted for only services my vehicle was in need of. Thank you. More
by Vanessa Mendez
Employees Worked With
group1auto group1auto
July 28, 2023
Scheduling an appointment time was irrelevant! Vehicle Couldn't be serviced until 2 hours after scheduled Appointment time! Will not be returning and will not be purchasing subaru again. Vehicle Couldn't be serviced until 2 hours after scheduled Appointment time! Will not be returning and will not be purchasing subaru again. More
by drew.stan85
Employees Worked With
N/A
July 20, 2023
The dealership was super clean and the staff were so lovely and welcoming. Luis was the best and I would definitely recommend him to anyone buying a car! lovely and welcoming. Luis was the best and I would definitely recommend him to anyone buying a car! More
by Vrodarte1998
Employees Worked With
Luis
July 19, 2023
Subaru of El Paso is more than professional. .. They really care about making sure their customers are safe and satisfied. They go above and beyond, to equip you for your next Subaru adventure! .. They really care about making sure their customers are safe and satisfied. They go above and beyond, to equip you for your next Subaru adventure! More
by Joshua G.
Employees Worked With
Jorge Luis Estor
July 18, 2023
Efren Grajeda was awesome and his service and friendliness made my day. He definitely is a major asset to the service department! friendliness made my day. He definitely is a major asset to the service department! More
by Cmeehancarletonmeehan
Employees Worked With
Efren Grajeda Villanueva
