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Subaru El Paso

El Paso, TX

4.8
333 Reviews

1414 Airway Blvd

El Paso, TX

79925

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Showing 333 reviews

September 12, 2023

Great service. Friendly. Beautiful new facilities. Thorough.Good Follow up. Prompt.Star link tracking for mobile monitoring More

by W3lobo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilberto Rodriguez
Sep 17, 2023 -

Subaru El Paso responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 10, 2023

Salesman (Hector Reyes), was very helpful on all aspects of the sale. My wife and I decided to tell our daughter about our experience, and she also bought a car from the same salesman acouple of days later. More

by trvler1037
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Reyes
Sep 23, 2023 -

Subaru El Paso responded

We appreciate your positive review about your experience with us!

September 09, 2023

Friendly. Knowledgeable , Validated my comments and concerns. Answered my questions until I understood with respect. Sales reps were patient with me. Finan More

by mesahills45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rickie,Jordyn Mike
Sep 23, 2023 -

Subaru El Paso responded

We're happy you found our staff to be so supportive during your experience here at Subaru El Paso.

September 09, 2023

First visit with Subaru and I am very satisfied with the service and attention I love my new car More

by coyisvaldez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Valdez
Sep 19, 2023 -

Subaru El Paso responded

We're delighted to hear that your first visit with Subaru left you very satisfied with both the service and attention you received. We're equally thrilled to hear that you love your new car! Providing a positive and enjoyable experience for our customers is a top priority, and we're glad that we could make your visit memorable.

September 08, 2023

Amazing service at the service department! Carolina took care of pairing me with a car fix for all my needs and provided 5 star service at every step! Sale took place very quick and was able t More

by chavezra10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carolina
Sep 24, 2023 -

Subaru El Paso responded

We're happy to hear you had such a positive experience with our team!

September 06, 2023

The front desk and tech teams didn’t miss a beat, but it took nine days to get my CrossTrek back on the road because the parts took four business days and a weekend to get into their hands. More

by Donnal332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efren Villanueva
Sep 25, 2023 -

Subaru El Paso responded

We appreciate your feedback regarding your recent experience with our front desk and tech teams. We apologize for the delay in getting your CrossTrek back on the road due to parts availability. While we strive for efficient service, sometimes external factors like parts delivery timelines can impact repair schedules. Your patience is valued, and we're glad to hear that once the parts were available, our teams were efficient in getting your vehicle back on the road. Thank you for choosing us for your automotive needs.

September 03, 2023

Omar, the sales person, was terrific. He honored what I wanted, did not try to talk me into anything, answered all my questions, respected my schedule, even came by my work to pick up the More

by Kagarci1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Terrascas
Sep 22, 2023 -

Subaru El Paso responded

We are glad we could help!

September 03, 2023

I think this is an awesome dealership, I love the amenities they have for the customers. My only complaint was how long I had to wait, just sitting there alone wondering what’s going on. But other More

by Ismfof93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Fernandez
Sep 27, 2023 -

Subaru El Paso responded

Thank you for bringing this to my attention. I understand your frustration with not being communicated with. I would like an opportunity to address your concerns and earn your business, please contact me at (915) 778-1444. I look forward to speaking with you. Barbara Armendariz General Manager (915) 778-1444 barmendariz@Group1Auto.com

August 24, 2023

Outstanding customer service in the service department! Own 2 Subi’s since it’s a joy to purchase and service my vehicles here!! More

by vaodms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Sep 06, 2023 -

Subaru El Paso responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 24, 2023

Excellent dealership, staff is very helpful, all around a great place to shop for a vehicle. More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Breceda
Aug 26, 2023 -

Subaru El Paso responded

Congratulations on your new vehicle! Our ultimate goal is your satisfaction. We appreciate your business. We will look forward to assisting you again in the future.

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