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Subaru El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.8
333 Reviews
Call Dealership (915) 778-1444

1414 Airway Blvd

El Paso, TX

79925

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Showing 333 reviews

October 12, 2023

New location is awesome and the service department is great!! I had Cezly help me out and she was on top of everything, u drove up without appointment and she quickly got me in to get the services perfor More

by Juanmramirez9
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cezly Herrera
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Oct 14, 2023 -

Subaru El Paso responded

It's wonderful to hear that the new location is awesome and that you had a great experience with our service department. The fact that Cezly was on top of everything and provided efficient service, even without an appointment, reflects our dedication to customer satisfaction. Thanks for sharing your thoughts and your positive experience!

October 09, 2023

Had a scheduled appointment. Staff was prompt about checking in my car and taking care of all of the issues within the allocated timeframe recommended More

by Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service staff
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Oct 11, 2023 -

Subaru El Paso responded

It's great to hear that your scheduled appointment at the dealership went smoothly, with staff promptly checking in your car and addressing all the issues within the recommended timeframe. Efficient and timely service is always a plus. Your well-maintained vehicle will continue to serve you well on the road!

Oct 11, 2023 -

Wayne responded

I look forward to continuing my relationship for service with Subaru El Paso

October 09, 2023

Everyone was very helpful and friendly. They kept me abreast of the services needed. No surprises. More

by Emailacct32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
group1auto group1auto
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Oct 11, 2023 -

Subaru El Paso responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 27, 2023

Service was done quickly and very efficient. Personal Barry, helpful and attentive. It seems like all bases are covered when it comes to service. More

by patv68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Pena, Patrick Gonzalez, group1auto group1auto
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Sep 29, 2023 -

Subaru El Paso responded

We are excited that Barry provided you with a great service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

September 27, 2023

Staff is always professional, and ready with information concerning specials and services provided by the dealership. More

by boldenbt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert Rodriguez
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Sep 29, 2023 -

Subaru El Paso responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 26, 2023

Ordered and painted wrong part after breaking the first one. They have received payment from fleet company for my order and now they are not answering my calls and or returning my calls. More

by calvar46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Alvarez service
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Sep 27, 2023 -

Subaru El Paso responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

September 20, 2023

The service department was top notch, from the time I called to make the appointment until they repaired my car. Thank you for the great service! More

by hcesquivias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Pena and Jorge Estrada
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Sep 23, 2023 -

Subaru El Paso responded

You're very welcome! It's wonderful to hear that the service department provided top-notch service from the moment you made the appointment until your car was repaired. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 16, 2023

Customer service Gilbert, very professional, and knowledgeable. He is good at what he does. Take care of him. Thank you. More

by marthar236
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincente Hernandez, Christopher Marquez, Paul Lucero, Paco Ramirez, Kris Foster, Jesse Vasquez, Stephen Soria
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Sep 21, 2023 -

Subaru El Paso responded

It's wonderful to hear that Gilbert provided you with professional and knowledgeable customer service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 14, 2023

Great job. Fast service. I have bought 5 new cars from here. And will probably buy number 6 here More

by Ty1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Foster
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Sep 19, 2023 -

Subaru El Paso responded

Thank you for your loyalty and trust in our dealership! We're delighted to hear that you had a great experience with our fast service. It's a privilege to have been a part of your journey in purchasing five new cars, and we would be honored to assist you with your sixth purchase when the time comes.

September 12, 2023

I had an electrical problem that was hard to diagnose. It ran to 2nd day. I was given a loaner car and the problems were all taken care of More

by Glaser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Roman
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Sep 23, 2023 -

Subaru El Paso responded

It's great to hear that despite a challenging electrical problem that took two days to diagnose, all the issues were resolved. Thank you for sharing your glowing review! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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