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Subaru El Paso

El Paso, TX

4.8
333 Reviews

1414 Airway Blvd

El Paso, TX

79925

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Showing 333 reviews

October 28, 2023

Lisa Peña, Service Director, is very professional and a joy to talk with. Lisa Peña made sure we were taken care of and communicated with us from beginning to end keeping us well informed. We look forward More

by dmramir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Peña
Nov 06, 2023 -

Subaru El Paso responded

It's fantastic to hear that you had a great experience and that Lisa provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 27, 2023

I could not have had a more professional nor a more pleasant buying experience than I did at Subaru El Paso. A special thanks goes to Jason Donaldson, who made our purchase painless. It’s a great deale More

by ndsriches
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Donaldson, Fred Truelove
Nov 04, 2023 -

Subaru El Paso responded

Congratulations on your new vehicle! We are thrilled that Jason provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

Nov 04, 2023 -

Subaru El Paso responded

Congratulations on your new vehicle! We are thrilled that Jason provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

October 27, 2023

From finding the vehicle online, to speaking to a representative, to negotiating the vehicle, to driving it off the lot, it was all a smooth and easy process. Nathan was amazing, patient, and very he More

by Axel L.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan
Nov 04, 2023 -

Subaru El Paso responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 23, 2023

The staff is always friendly and quick to inform you of updates. Always quick and great service in the car. But if you have to wait they have a great facility and snacks to help with wait time. More

by lrzepplin2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cazly Herrera
Oct 25, 2023 -

Subaru El Paso responded

It's great to hear that our staff is always friendly and keeps you well-informed of updates during your service. Quick and excellent service, along with a comfortable waiting facility and snacks, make the overall experience more pleasant, especially when there's a wait involved. Your positive experience is valued!

October 22, 2023

I loved all the types of coffee that was available, i really needed it at 7 am. Loved the snaks and fruit, but the best thing i loved was the womans restroon- thank you for having a variety if woman's pr More

by Leticia Castro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
group1auto group1auto
Oct 24, 2023 -

Subaru El Paso responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 21, 2023

This service was scheduled when I bought the car. My salesman wanted to be sure that I brought the car in for its scheduled 6 month maintenance and made the appointment at the closing of the deal. More

by vnyne100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Fernandez, Patrick Gonzalez
Oct 24, 2023 -

Subaru El Paso responded

It's wonderful to hear that your salesman went the extra mile to schedule your 6-month maintenance and that our attention to detail instilled confidence in the longevity of your car. Regular maintenance is key to ensuring your vehicle's optimal performance and lifespan, and it's great to know that Subaru El Paso is dedicated to helping you maintain your new car. Thanks for sharing your positive experience!

October 19, 2023

Service appointment timely and thorough. Gilberto is courteous, thorough and trustworthy. The new showroom is generously open and inviting. Thank you. More

by julier8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilberto
Oct 21, 2023 -

Subaru El Paso responded

It's great to hear that your service appointment was timely and thorough and that Gilberto provided courteous, thorough, and trustworthy assistance. A trustworthy service advisor is a valuable asset. Additionally, the new showroom being generously open and inviting adds to the overall positive experience. Your positive comments and satisfaction are important.

October 17, 2023

I’m still confused about the whole process and I’m hoping for more clarification. More

by Bryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Manny
Oct 18, 2023 -

Subaru El Paso responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 16, 2023

$9000 for a new transmission is criminally insane. I will never buy another Subaru and i will tell everyone about this absurdity. I was prepared to pay $5000, i am a big boy, and the car has 120k mi More

by matthewhenderson1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George, who may be a nice guy.
Oct 17, 2023 -

Subaru El Paso responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 12, 2023

Friendly helpful professional sevice. They care about their clients and make you feel like family More

by Ron.godzisz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cerzy
Oct 13, 2023 -

Subaru El Paso responded

It's wonderful to hear that you received friendly, helpful, and professional service from a team that genuinely cares about their clients and makes you feel like family. Thanks for sharing your positive thoughts!

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