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Subaru El Paso

El Paso, TX

4.8
363 Reviews

1414 Airway Blvd

El Paso, TX

79925

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Showing 363 reviews

January 01, 2025

I was very impressed with how well that dealership worked to get me the best deal. I’m very thankful to them and has the greatest car shopping experience ever. More

by Kathy
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Valdez
Jan 04, 2025 -

Subaru El Paso responded

Hi Kathy, we are very happy to have provided you with such a positive experience! We hope you have a great day!

December 31, 2024

The dealership is clean and comfortable. The wait time to get through the inspection took far too long. I had a 9:00 appointment and the actual work didn’t start until sometime around noon. More

by jsac1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Jan 01, 2025 -

Subaru El Paso responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Please contact us at (915) 229-1912 so we can work with you to make this right.

December 31, 2024

Great atmosphere and excellent inventory with professional salespeople. Thank you Rhuben Baca and to the management for making a great deal on my Crosstrek. More

by Miles1580
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rhuben Baca
Jan 02, 2025 -

Subaru El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to Rhuben here at Subaru El Paso! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 29, 2024

I took my vehicle in for a screw in the rear passenger tire. I had really professional customer service. Also, they kept me informed of any changes if necessary. I highly recommend this dealership. More

by rj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Estrada
Dec 30, 2024 -

Subaru El Paso responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 29, 2024

This is not the first time with dealing with Subaru El Paso. The staff is very attentive to our needs every time we need to visit the dealership. Our sales rep is very detailed in explaining all forms, More

by tina_amen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miya,Fred Truelove,Barbra, Vincente Hernandez, Christopher Marquez, Patrick Gonzalez, Paul Lucero, Paco Ramirez, Jesse Vasquez, Stephen Soria, group1auto group1auto
Jan 01, 2025 -

Subaru El Paso responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 29, 2024

I took my car for the 100k check. No report about belts or bearings. And at the end they didn’t not even fill the windshield wiper fluid. More

by danielm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Soto. He was professional
Jan 01, 2025 -

Subaru El Paso responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Barbara Armendariz General Manager of Subaru El Paso Email: barmendariz@group1auto.com

December 27, 2024

Always have quick and friendly service. This is my third visit but second service and they have always given me the best customer service. More

by Panda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Dec 29, 2024 -

Subaru El Paso responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 23, 2024

The holiday scent In the waiting area is too strong as is the music. The self service food counter is appreciated. More

by llamasa1972
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik the tatted new guy
Dec 25, 2024 -

Subaru El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

December 19, 2024

Friendly and efficient. They take good care of the car and the driver as well. Nice waiting area. More

by Jb98450joba
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Erick cardiel
Dec 21, 2024 -

Subaru El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

December 18, 2024

Excellent service from the Subaru team especially Ruben. I was at other locations and Subaru had the best friendliness team compared to the others I had gone. Highly recommended them!!! More

by David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben-10 stars
Dec 21, 2024 -

Subaru El Paso responded

Hi David, we're happy you found Ruben to be so supportive during your experience here at Subaru El Paso. Please let us know if there is anything else we can do for you; we are more than happy to help!

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