Subaru El Paso

Took my car in with no check engine light on for a recall. I received the car back and the very next morning my car died, and the dash was lit up like a Christmas tree. I was then told that my car is recall. I received the car back and the very next morning my car died, and the dash was lit up like a Christmas tree. I was then told that my car is old and it's my fault and have to fix my car. Car was running great until they touched it and now, I'm stuck with a bad car and expensive repairs to fix. They pulled the engine completely out and said my wire harness not working was my fault. I never even touched the harness, they did. I literally just drove it home.... Worst service ever at a dealership. More

The service is excellent here, but there are significant wait times. I appreciate the kind staff. wait times. I appreciate the kind staff. More

Professional service and quick follow up for diagnosis. My vehicle was ready to go in one day. My vehicle was ready to go in one day. More

Truly the easiest car buying experience we've ever had. Everyone was friendly and professional. We came to look at the car a few days prior to actually buying it. We contacted the dealership for further in Everyone was friendly and professional. We came to look at the car a few days prior to actually buying it. We contacted the dealership for further information and were greeted by Rhuben who set up our test drive. From there the whole experience was a breeze. He had so much patience for all of our questions and our children who had to tag along. Even though we came in late, they made sure we were in and out with our new car as fast as possible. Highly recommend Subaru of El Paso! More

The dealership itself is very nice and accommodating. However, the wait time was two hours for an oil change and tire rotation. Some heads up about this possibility would have been nice. But, they troubl However, the wait time was two hours for an oil change and tire rotation. Some heads up about this possibility would have been nice. But, they troubleshooted an issue either way an update and my issues either way my stereo system now seem resolved. More

Got to Subaru dealer 20 min early, before they opened and started serviceing my vehicle. They preformed full multi-point inspection, tire rotation/tire inflation checks, oil and oil filter change and a compl started serviceing my vehicle. They preformed full multi-point inspection, tire rotation/tire inflation checks, oil and oil filter change and a complmentry car wash. WOW, all the staff employees were so curtious, but the best part of my day was that all the service performed was completed in one hour. "Amazing" Many thanks to the El Paso Subaru dealership and all their staff. "Excellant Service" More

The customer service is pretty good, but count on a lengthy wait if you are having a service done. Their service manager (Gilbert) told me that this particular location is overwhelmed with all the the lengthy wait if you are having a service done. Their service manager (Gilbert) told me that this particular location is overwhelmed with all the the services and the amount of vehicles that come in. More

I had my first vehicle maintenance done on my 2025 Subaru Outback. Thank you Tabitha for taking great care of making the experience easy and stress free. Tabitha was genuinely attentive and kept me updated o Outback. Thank you Tabitha for taking great care of making the experience easy and stress free. Tabitha was genuinely attentive and kept me updated on the progress of my vehicle. I was very pleased with the care and service provided. More

The employees are nice, attentive, patient and understanding. The place offers a relaxing atmosphere. Exceptional service. understanding. The place offers a relaxing atmosphere. Exceptional service. More

I feel like a VIP when I visit Subaru El Paso. The general manager comes out to inquire about my satisfaction. She even test drove my car to be sure it was repaired properly. The general manager comes out to inquire about my satisfaction. She even test drove my car to be sure it was repaired properly. More