Subaru El Paso

Friendly and quick. Sent a message inquiring about the car. They let me know when it arrived. Went to see it. No haggling, no pushy sales tactics. Straight forward and h Sent a message inquiring about the car. They let me know when it arrived. Went to see it. No haggling, no pushy sales tactics. Straight forward and honest. I drove my car that same day and I never felt pressured to make a decision. Best dealership experience I’ve ever had. More

We worked with Austin Bailey at Subaru El Paso this past Friday. He was very helpful and personable and super patient with us as we tried to figure out our car purchase. We were so thankful for his help and Friday. He was very helpful and personable and super patient with us as we tried to figure out our car purchase. We were so thankful for his help and willingness to walk us through the car buying process and answer all our questions. I highly recommend Austin if you're buying a car in El Paso! The dealership was also very comfortable and clean and we were thankful for the snacks and coffee after our long drive to get there. Thanks, Austin! More

Hector did a wonderful job taking care of us. Very friendly, courteous and professional. He's a positive image for the dealership. Very friendly, courteous and professional. He's a positive image for the dealership. More

Unmatched experience, the best experience I’ve ever had buying a car. I wasn’t being hounded by sales reps, my salesman was Nathan and he not only was able to give me an excellent deal, but he was very per buying a car. I wasn’t being hounded by sales reps, my salesman was Nathan and he not only was able to give me an excellent deal, but he was very personable and easy to talk to. Not once did I feel pressured or that I was asking for too much. He went above and beyond from beginning of the sale to after I’d already bought the car. Excellent company and excellent people here. More

I love to be there , all are great professionals confident about the work they do ... I do recommended to my family and friends thank you:Hector!!!! confident about the work they do ... I do recommended to my family and friends thank you:Hector!!!! More

Easy in and easy out for service. Tabitha was very attentive and efficient. Plus the free carwash was sweet! Tabitha was very attentive and efficient. Plus the free carwash was sweet! More

Great service great service advisors good communication with a text and updates Very king and nice dealership with a text and updates Very king and nice dealership More

In June 2023 Subaru El Paso held a grand opening of their newly remodeled dealership. The new showroom, service area, and all the amenities are impressive. The staff are courteous, friendly, and eager to as newly remodeled dealership. The new showroom, service area, and all the amenities are impressive. The staff are courteous, friendly, and eager to assist. The dealership always seems to be busy in their servicing and other interactions of all vehicles. My one comment is about the computer software used in managing and tracking the service needed on a vehicle. Two times, now, the software has not picked up manufacturers maintenance that was already done on a prior visit. This means that I would have paid twice for a recommended maintenance that already occurred on a prior visit. This idea makes me dissatisfied because every time I do come in for 6,000 mile maintenance the bill is equal to or more than that month's car payment! It is frustrating and had it not been for the intervention of Service Advisor G. Rodriguez, I would have ended up paying even more. I don't understand why the computer servicing software does not track (and update with each visit) what has already been accomplished on prior visits along with the appropriate mileage checks. I would like to see the software do a better job of tracking and comparing and reporting the maintenance already performed versus what still needs to be performed based on the vehicle mileage. Thanks. jmb 2020 Outback More

Service was quick and easy. Cezly kept me up to date with everything going on with my service appointment. Cezly kept me up to date with everything going on with my service appointment. More

Great customer service. Had my car in for 2 recall notices. Service center had car in and completed in timely fashion and on schedule. Had my car in for 2 recall notices. Service center had car in and completed in timely fashion and on schedule. More