Subaru El Paso

The service and hospitality is awesome I very impressed how they treat customers with 100% satisfaction and the service is quick and prompt I would recommend this place to everyone. how they treat customers with 100% satisfaction and the service is quick and prompt I would recommend this place to everyone. More

It's quite obvious this dealership has gone to great lengths to emphasize customer service. In the Service Dept. you're immediately welcomed and assigned an employee that will be your personal assistant lengths to emphasize customer service. In the Service Dept. you're immediately welcomed and assigned an employee that will be your personal assistant throughout the maintenance process. It's nice to still get personal service of this quality. More

I went for an oil change and a coolant flush when the mechanic removed the engine cover he found a nasty leak. Long story short the engine had to be dropped. The service rep looked into my after market i mechanic removed the engine cover he found a nasty leak. Long story short the engine had to be dropped. The service rep looked into my after market insurance and most of the cost was taken care of. Repairs were made in a timely matter and I was given a loaner mean time I got my car back. As usual the service department on Subaru of El Paso, TX went above and beyond to make sure that I was educated on the issue as well as on their efficient and excellent repair job. More

Efficient and professional staff. Nice facility with amenities. Comfortable lounge area. Staff really goes out of there way to make the experience exceptional. Nice facility with amenities. Comfortable lounge area. Staff really goes out of there way to make the experience exceptional. More

Can’t express how impressed I am with this dealership and service dept. We were traveling from San Antonio TX to Las Cruces NM on our way to Arizona when we started having trouble with the car shaking once s service dept. We were traveling from San Antonio TX to Las Cruces NM on our way to Arizona when we started having trouble with the car shaking once speeds reached around 60 miles an hour. We stopped at two different car repair places along the way and no one could help us. We drove close to 300 miles like this until we reached El Paso and pulled into the Subaru dealer. We got there half an hour before they closed. We were greeted by Cezly Herrera and explained our situation and asked if they could help us so we might continue on our way. She said although it would be difficult she would try and asked one of the tech’s if they would stay long enough to look into it. Miguel volunteered and started the process. Miguel was able to diagnose the problem, gather the parts necessary , repair the vehicle and have us on our way in one hour! Cezly showed us to their beautiful waiting area and got us some snacks and coffee while we waited. She was so nice and considerate. I’ve never had an experience like that at any car dealership I’ve ever been too. Amazing. Thank you Cezly and Miguel! More

Came in for factory recall. Staff was great, no nonsense or pressure for extra stuff. Repair was finished on time as promised. Gilberto was great. Staff was great, no nonsense or pressure for extra stuff. Repair was finished on time as promised. Gilberto was great. More

Subaru is a reliable customer centered place that will always check with their customer and support them. They are prompt with their service, and provide high-quality assistance to their customers on wha always check with their customer and support them. They are prompt with their service, and provide high-quality assistance to their customers on whatever service they may require. More

Super nice super funny super friendly and defiantly super super helpful in all areas of the car super helpful in all areas of the car More

Service department can be slow, but they’ve always done a good job. Cezly is a great service rep who has taken care of me numerous times. good job. Cezly is a great service rep who has taken care of me numerous times. More

Everyone is very nice and always goes out of their way to help customers. They are very responsive when asked questions and the utilization of various forms of electronic communication makes a big difference help customers. They are very responsive when asked questions and the utilization of various forms of electronic communication makes a big difference. More