Subaru El Paso

In June 2023 Subaru El Paso held a grand opening of their newly remodeled dealership. The new showroom, service area, and all the amenities are impressive. The staff are courteous, friendly, and eager to as newly remodeled dealership. The new showroom, service area, and all the amenities are impressive. The staff are courteous, friendly, and eager to assist. The dealership always seems to be busy in their servicing and other interactions of all vehicles. My one comment is about the computer software used in managing and tracking the service needed on a vehicle. Two times, now, the software has not picked up manufacturers maintenance that was already done on a prior visit. This means that I would have paid twice for a recommended maintenance that already occurred on a prior visit. This idea makes me dissatisfied because every time I do come in for 6,000 mile maintenance the bill is equal to or more than that month's car payment! It is frustrating and had it not been for the intervention of Service Advisor G. Rodriguez, I would have ended up paying even more. I don't understand why the computer servicing software does not track (and update with each visit) what has already been accomplished on prior visits along with the appropriate mileage checks. I would like to see the software do a better job of tracking and comparing and reporting the maintenance already performed versus what still needs to be performed based on the vehicle mileage. Thanks. jmb 2020 Outback More

Service was quick and easy. Cezly kept me up to date with everything going on with my service appointment. Cezly kept me up to date with everything going on with my service appointment. More

Great customer service. Had my car in for 2 recall notices. Service center had car in and completed in timely fashion and on schedule. Had my car in for 2 recall notices. Service center had car in and completed in timely fashion and on schedule. More

Everybody was really helpful, they answered all my questions and helped me find the best subaru for me questions and helped me find the best subaru for me More

We had to take our car in for an oil leak and a strut replacement. Gilbert was very helpful with us even though we probably gave him more trouble than necessary. I just wish the dealer wasn’t so far away replacement. Gilbert was very helpful with us even though we probably gave him more trouble than necessary. I just wish the dealer wasn’t so far away. One and a half hours to get there but everyone is extremely pleasant. More

Great service friendly staff Overall experience was amazing from sales to finances. Top notch dealership. amazing from sales to finances. Top notch dealership. More

Great service and all the staff are ALWAYS attentive to your needs. The best Subaru dealership i have ever been to! your needs. The best Subaru dealership i have ever been to! More

Subaru El Paso made buying a new Subaru easy. Excellent customer service from the sales team of Luis, Austin, and Ricky! Management and Gabe were willing to work with us on price for the car and Excellent customer service from the sales team of Luis, Austin, and Ricky! Management and Gabe were willing to work with us on price for the car and extended warranty. Great experience! More

Very friendly staff, accommodating with additional service, a thorough inspection, great service, and reasonably priced. service, a thorough inspection, great service, and reasonably priced. More

Location is clean and accessible, and the salespeople are very friendly and welcoming. Wide variety of vehicles. very friendly and welcoming. Wide variety of vehicles. More