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Subaru El Paso

El Paso, TX

4.8
377 Reviews

1414 Airway Blvd

El Paso, TX

79925

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Showing 377 reviews

February 16, 2025

Got to Subaru dealer 20 min early, before they opened and started serviceing my vehicle. They preformed full multi-point inspection, tire rotation/tire inflation checks, oil and oil filter change and a compl More

by stevenhaile1327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Rodrigul(Service Advisor), Lisa(Service Manager)()
February 14, 2025

The customer service is pretty good, but count on a lengthy wait if you are having a service done. Their service manager (Gilbert) told me that this particular location is overwhelmed with all the the More

by back2hootie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier and Tabby
February 13, 2025

I had my first vehicle maintenance done on my 2025 Subaru Outback. Thank you Tabitha for taking great care of making the experience easy and stress free. Tabitha was genuinely attentive and kept me updated o More

by danilasanchez1966
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tabitha
February 12, 2025

I feel like a VIP when I visit Subaru El Paso. The general manager comes out to inquire about my satisfaction. She even test drove my car to be sure it was repaired properly. More

by Philandmaryh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Ramirez; Lisa; Brian in sevice, group1auto group1auto
February 12, 2025

The employees are nice, attentive, patient and understanding. The place offers a relaxing atmosphere. Exceptional service. More

by Marcelita999
Workmanship
Recommend Dealer
Yes
Employees Worked With
Tabitha. Maya and Rhuben
February 12, 2025

I am very pleased with my service. I had a lot that needed to be done so I spent 1:00-4:30 ish waiting which was my choice. Once I paid for the service I was trapped in the garage. Jav More

by teachrunswim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
February 11, 2025

Thank you it was a pleasure dealing with you. Our sals person was Austin he was outstanding and great to work with More

by imbelk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Bailey 5 star, group1auto group1auto
Feb 13, 2025 -

Subaru El Paso responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 09, 2025

Subaru of El Paso truly makes us feel at home. We’re always greeted with a smile and most of the staff calls us by name. The service is great, even when they’re really busy, they don’t make us fee More

by Bill Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric, all service department., group1auto group1auto
Feb 09, 2025 -

Bill Reyes responded

Subaru El Paso Feb 9, 2025 Bill Reyes Subaru of El Paso truly makes us feel at home. We’re always greeted with a smile and most of the staff calls us by name. The service is great, even when they’re really busy, they don’t make us feel like we’re taking their time or rush us off. We highly recommend Subaru of El Paso and the Subaru brand in general.

February 06, 2025

I have not made it out in under two hours for regular services, and I am currently at over three hours for just an oil change. It wouldn’t be as frustrating if they didn’t tell you every time they check More

by Cat
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Multiple Service Employees
Feb 11, 2025 -

Subaru El Paso responded

I apologize that you experienced longer than expected wait times. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Barbara Armendariz General Manager Subaru El Paso (915) 401-3222

February 05, 2025

Excellent service no pressure from salesman or the finance folks. Very accommodating to our needs. Salesman listened to ourwishes. More

by jfanion
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eduardo
Feb 07, 2025 -

Subaru El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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