Subaru Concord

Great experience all around. Perfect deal for me. I was looking to buy a new 2021 Outback and the sell’s rep Tray and Jalin worked nonstop to help me. Thank you guys. I drove down from Asheboro and I lef looking to buy a new 2021 Outback and the sell’s rep Tray and Jalin worked nonstop to help me. Thank you guys. I drove down from Asheboro and I left with my new Outback More

I was pleased with the service I received from the first time I drove onto the lot. The salesman was courteous and I felt no pressure. Once I told him what I was looking for he showed me your entire inven time I drove onto the lot. The salesman was courteous and I felt no pressure. Once I told him what I was looking for he showed me your entire inventory of the car I was interested in. He also showed me cars with similar features. More

Very Happy Customer I went there to research a few of their Subaru models and Joey spent 2 hours with me including test driving the Legacy and Forester. I left that day d I went there to research a few of their Subaru models and Joey spent 2 hours with me including test driving the Legacy and Forester. I left that day deciding that I wasn't ready to purchase anything but loved that they didn't pressure me. I spent the rest of the weekend going back and forth deciding what I should do, so I called Joey on Monday and we were able to make a decision. I purchased a 2019 CPO Forester Touring and I'm so happy about the buying experience. I would recommend them to any in the market for a Subaru. More

Above and beyond & Great compromise I purchased a used car, which unfortunately did not work out for the intended purpose. Although an 'as-is' car (in immaculate condition), the dealers I purchased a used car, which unfortunately did not work out for the intended purpose. Although an 'as-is' car (in immaculate condition), the dealership lessened my loss in getting into a usable vehicle. Joe and Pauley were patient and helpful during BOTH transactions. Great sales operation at the dealership. More

A+ Experience/Completely Satisfied Kevin and Zach worked extremely hard to get the best deal for me! This is the best experience I've ever had purchasing a vehicle! I would highly reco Kevin and Zach worked extremely hard to get the best deal for me! This is the best experience I've ever had purchasing a vehicle! I would highly recommend this dealership to anyone! THANK YOU! THANK YOU! More

No Integrity-Just Lazy and Greedy My family went to this location after finding the SUV we wanted online. We proceeded with the process to receive financing through outbound credit uni My family went to this location after finding the SUV we wanted online. We proceeded with the process to receive financing through outbound credit union, who gave approval for the sale. We were told that this was all that was needed to keep the vehicle from being sold to another buyer. The same day we received a call from the same salesman saying that someone was looking at the car and that we needed to put down a deposit to keep it from being sold. So either the salesman gave misinformation or he flat out lied. I'm inclined to believe the latter. Strike One. He claims that he contacted the credit union but was told that they were backlogged due to tax season, but we called the credit union and was able to contact someone immediately. Strike Two. After some deliberation we decided to place the deposit but was then told that they had to wait to see if the other potential buyer got approval before our deposit could be taken-when we were just told 15 minutes earlier that the deposit would hold the car. These people never intended to hold the car for us even though our financing had already been approved and they had confirmation of that. Mike and the rest of the salesman are a bunch of snakes, run in the other direction and hopefully they'll go out of business. Jerks. More

Great dealership **Edited.** Issues were resolved. Very happy with the service I received from this dealership in regards to our purchase. Would recommend them for fut **Edited.** Issues were resolved. Very happy with the service I received from this dealership in regards to our purchase. Would recommend them for future business. More

Excellent Experience Had a very difficult time with several other car dealerships before coming to Subaru of Concord. Our sales consultant, Joe Power, was fantastic! Very Had a very difficult time with several other car dealerships before coming to Subaru of Concord. Our sales consultant, Joe Power, was fantastic! Very professional and honest throughout the entire sales process. I experienced customer service and "no pressure" buying at its best. I'll highly recommend Joe and this dealership to everyone I know. More

best dealership i have ever dealt with check these guys out first easy to deal with and no bull.....ask for Vick nice young guy ex military...trust me you wont go wrong with this lot.... check these guys out first easy to deal with and no bull.....ask for Vick nice young guy ex military...trust me you wont go wrong with this lot.... More

Outback 3.6 purchase finding a 3.6 is harder than finding a needle in haystack right now in this area. There are none at any of the local dealers. Arrived at this dealer finding a 3.6 is harder than finding a needle in haystack right now in this area. There are none at any of the local dealers. Arrived at this dealer to test drive a 2.5 even though I wanted a 3.6 just to see if I liked the feel of the car/looks etc. I had been emailing with another dealer the same day about the one 3.6 they had on the lot. At the time I didn't realize they were so hard to find. Concord is closer so I went there first before making the 45 plus minute drive to the other dealer. After driving the car I told the salesperson Joe Power that I liked it but if I purchased an Outback I would get the 3.6 and that another dealer had one. He told me he would love to make a sale but if they had one and it was what I wanted I should call them and tell them I am on the way and get there fast. He then pulled up the "local" dealers inventory and there were only 13 3.6s on a lot or in queue for delivery for the next few weeks. in surrounding states! I had no idea I was looking into a car that was hard to find. Called the other dealer and the car was gone. That sales person was supposed to call me back quickly with any 3.6 inventory I could put a deposit on. In the mean time Joe told me to go drive any other make/model I was considering. Concord had ONE 3.6 scheduled to arrive in 2 - 3 weeks but Joe did not pressure me to put a deposit on the car. He explained the low inventory again and I looked for myself at this point. I left the dealership, drove another make/model then went back and put a deposit on the car. Joe called every few days checking in with me on the status of delivery even when there was no change in status. He was pleasant to work with and I would recommend him as a salesperson. I am rating price as average as there isn't a lot of negotiating on price for a car that someone else will gladly purchase before it even hits the dealer lot. This seems to be the theme for the Outback 3.6 version I have read on Subaru forums as well. I did get a package upgrade though....so not too disappointed since this was the vehicle I wanted. More