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Stykemain Buick GMC - Service Center

Defiance, OH

4.7
386 Reviews

386 Reviews of Stykemain Buick GMC - Service Center

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June 08, 2021

I made an appointment over the phone. I got to the dealership and there was nothing on file. The team did their best to get me in. I had to wait for a ride and it made me late for a meeting. This is n More

by chad.engelhart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob Wolfe
Jun 25, 2021 -

Stykemain Buick GMC responded

Chad, providing a positive service experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Stykemain

May 25, 2021

Always friendly the building is exceptionally clean everybody communicates really well.. They offer amenities such as coffee and water everyone greet you with a smile and a hello More

by carol_hull
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Parker Ruffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Wolfe
May 26, 2021 -

Stykemain Buick GMC responded

Thank you, Carol, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Team Stykemain

May 24, 2021

I have been coming to Stykemain Buick For a few years plus and I’ve always had excellent service. All the employees are very helpful and make me feel at home.They are awesome on ordering the parts and ge More

by lukajack0708
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Dustyn Cantrell, Mike Jackson, Dylan Eichler, Jacob Wolfe
May 24, 2021 -

Stykemain Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help. Team Stykemain

May 22, 2021

I was trying to give Jacob five stars he was very nice the dealership however every time I come up there and sit in that waiting room they just walk over me never speak to me or anyting More

by lottabrown1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Would not let me give Jacob five stars, Jacob Wolfe
Jun 09, 2021 -

Stykemain Buick GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Stykemain

May 21, 2021

Well Pleased with the service department , their all friendly and do their best to help with your service needs as best as they can possibly do. More

by PATRIOT022144
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jackson, Dylan Eichler, Jacob Wolfe
May 21, 2021 -

Stykemain Buick GMC responded

Thank you for sharing your thoughts about your experience with Stykemain Buick GMC. We appreciate your business and hope to see you again soon! Team Stykemain

May 21, 2021

Everyone was nice! I’m not a fan of the wait time but it’s how it is, I just don’t have someone to take me home so I prefer a quicker visit. More

by Kayci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jackson, Dylan Eichler, Jacob Wolfe
May 22, 2021 -

Stykemain Buick GMC responded

Thank you for choosing Stykemain Buick GMC, your feedback and rating mean a lot to us. We're glad you had a pleasant experience, and we hope to see you again! Team Stykemain

May 20, 2021

I'm pretty sure I was overcharged. And I didn't get back the parts they took off my car. And the story I was told about the problems the car had don't add up to me or anyone I tell the story too. Pretty sur More

by vintagemc53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob Wolfe
Jun 07, 2021 -

Stykemain Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around for you. Joe Stykemain

May 19, 2021

Didn’t like being charged extra to pay with credit card. You promote GM card points but then charge customers for using the card. 😡 I will probably go elsewhere next time More

by Zippyredcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jackson, Dylan Eichler, Jacob Wolfe
May 16, 2021

Great customer service and staff!! I really appreciate my questions being answered in a way I understand. They really make me feel comfortable. Thank you!! More

by doliver004.do
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jackson
May 17, 2021 -

Stykemain Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Team Stykemain

May 13, 2021

Good work and fast service! I will come back again and hopefully have the same type of service. No complaints at all from this customer. More

by dg2154
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jackson, Jacob Wolfe
May 14, 2021 -

Stykemain Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Stykemain Buick GMC. Please don't hesitate to reach out if you need anything else. Team Stykemain

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