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Stykemain Buick GMC - Service Center

Defiance, OH

4.7
386 Reviews

386 Reviews of Stykemain Buick GMC - Service Center

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November 14, 2022

I had my truck scheduled 2 different times and both times they either had the wrong part or didn't get the part in. More

by al-kim
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Greene
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Stykemain Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind reaching out to us directly so we can learn more about this matter and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Team Stykemain

November 11, 2022

Very professional! ! Go above and beyond to meet your expectations-definitely would recommend them to friends and family!! More

by Trudog01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin DeSota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Norris
Nov 13, 2022 -

Stykemain Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Team Stykemain

November 09, 2022

Wonderful dealership with a family feel to it. Appreciate all they do. Only dealership I will bring my vehicles to. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Stykemain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emilio Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Sabins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Risner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Wonders, Xavier Falke, Leonard Vaughn, Seth Sauber, Kaitlyn Norris
Nov 09, 2022 -

Stykemain Buick GMC responded

Thanks, Laura! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Stykemain Buick GMC, we look forward to having you as a valued customer for many years to come! Team Stykemain

November 08, 2022

Stykemains has always treated me well and co tinge to do so. I appreciate there Ttentiin to detail. More

by john.schuette0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin DeSota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leonard Vaughn, Seth Sauber, Kaitlyn Norris
Nov 09, 2022 -

Stykemain Buick GMC responded

It's great to hear that you've had such a positive experience, John. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Stykemain Buick GMC! Team Stykemain

November 05, 2022

Justin D is a great machinic! Give that kid a raise! Start letting people bring there own parts back in. Thanks Justin. I will be back only because of you. More

by shawn_canales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin DeSota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Stykemain Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Team Stykemain

October 31, 2022

Gave me an estimate to replace control arms on my Acadia. After changing them out they called and said I needed an alignment at an additional cost. The alignment should have been part of original quote sinc More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kaitlyn Norris
Nov 03, 2022 -

Stykemain Buick GMC responded

Ron, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Stykemain

October 26, 2022

Kaitlyn did a great job going above and beyond helping us through the process and loaner car. She even stayed after closing time waiting for me to pick up the car when it was finished. The downer was the More

by TSMEIENBURG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Norris
Oct 27, 2022 -

Stykemain Buick GMC responded

It's fantastic to hear that Kaitlyn and our staff provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. If you feel you need to discuss any part of this sale, please feel free to reach out. Thanks for choosing our dealership! Team Stykemain

October 14, 2022

Best dealership in town they are always on point and I love the fact they pick up my car and drop it off for me!!!! More

by Aarons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin DeSota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leonard Vaughn, Seth Sauber
Oct 17, 2022 -

Stykemain Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Stykemain Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Team Stykemain

September 29, 2022

Showed me what was wrong with my vehicle. What needed to be repaired now than later. Was pleased with my service manager. Was given a loaner vehicle until my vehicle was finished the next d More

by ellen.thompson5449
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leonard Vaughn
Oct 02, 2022 -

Stykemain Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Team Stykemain

September 19, 2022

GREAT dealership, everyone goes out of their way to make sure my needs are met! I would highly recommend them to everyone! More

by toby7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Stykemain Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Team Stykemain

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