Stuckey Subaru

Great Brad tackled me in the evening looking for vehicles and madi attacked me from the door when I walked in. Great service and quick process! Brad tackled me in the evening looking for vehicles and madi attacked me from the door when I walked in. Great service and quick process! More

Great customer service. We have leased cars from Stuckey Ford for a number of years - formerly Subarus, and the last several years we have leased Fords. Their customer servi We have leased cars from Stuckey Ford for a number of years - formerly Subarus, and the last several years we have leased Fords. Their customer service is awesome. They are straightforward - no gimmicks. We also speak highly of their service department. Prompt, courteous service and again, no gimmicks. We recommend them highly. More

No hassle. No pressure. No haggling over price.. Lowest price I found in a 200 mile radius from my home. No pressure and the no hassle buying experience was great. I always stayed away from dealersh Lowest price I found in a 200 mile radius from my home. No pressure and the no hassle buying experience was great. I always stayed away from dealerships because I dreaded the back and forth game on price. Kudos to Stuckey for going with the no hassle format...the price is the price. The free carfax prior to purchase was also much appreciated. My first time buying from Stuckey but they will be the first place I go when looking for my next vehicle. The sales and financing staff were friendly, courteous, and genuinely good people. A great experience so “thumbs up”! More

Great Overall Car Buying Experience This was my first time buying a car and I was a little nervous after reading some car buying experiences. Brittany was very professional, friendly an This was my first time buying a car and I was a little nervous after reading some car buying experiences. Brittany was very professional, friendly and helpful in answering all my questions. This was a positive first car buying experience and I would recommend this dealership to others. More

I got a new car. I got a better deal here at Stuckeys than I was offered at Courtesy. Shawn was great and bent over backwards to sell the car. I got a better deal here at Stuckeys than I was offered at Courtesy. Shawn was great and bent over backwards to sell the car. More

Great Service Service employees Wes, Dan, Cassie, Jenna, Travis, and Ed are very professional and friendly. Will continue to take my truck in for service and recomm Service employees Wes, Dan, Cassie, Jenna, Travis, and Ed are very professional and friendly. Will continue to take my truck in for service and recommend to others. More

Great team I was in kind of a rush to find a new vehicle. My credit isn't the greatest but they worked hard to get me approved. Nate made sure he kept me updated I was in kind of a rush to find a new vehicle. My credit isn't the greatest but they worked hard to get me approved. Nate made sure he kept me updated through the whole process which was definitely appreciated. Nothing worse than being left in the dark, not knowing what's going on. More

Great Customer Service My wife and I just bought a 2019 Forester and are extremely happy with our purchase. The customer service was outstanding, Highly recommend Jim Heffel My wife and I just bought a 2019 Forester and are extremely happy with our purchase. The customer service was outstanding, Highly recommend Jim Heffelfinger!! We will definitely purchase another vehicle here!! More

Service,state inspection and recall I was very happy with the service and the completion of the recall. Was completed in a timely matter and service report was explained as well as the r I was very happy with the service and the completion of the recall. Was completed in a timely matter and service report was explained as well as the recall. Thanks More

Pleasant and straight forward. The overall experience was pleasant and was straight forward. The atmosphere was inviting, clean, and all of the people were personable and helpful. J The overall experience was pleasant and was straight forward. The atmosphere was inviting, clean, and all of the people were personable and helpful. Jim was extremely helpful, always had a smile, and provided us with options. Overall, we have made two purchases from Stuckey's in the last 3 years and will go back when we want to make another vehicle change. I wouldn’t have any reservations about referring friends and family to the dealership. More details: We spent about 5 hours at the dealership with a 5 and 9-year-old. Everyone was very nice and helped try to make their stay enjoyable. The total length of time we spent wasn't all the dealerships fault, we had some questions about a mechanical issue that Stuckey Service took care of immediately. Before we made our purchase, we were given an opportunity for another test drive to see if the issue was resolved. Big kudos for being upfront and honest with their customers. Some Suggestions: A suggestion for continual service improvement would be to begin streamlining the car buying experience/process. I understand that you are working with state and federal agencies to make more of the paperwork digital which will help. Another suggestion is the sticker shock/pain point with the "additional options" examples, warranty, paint protect, etc. I feel that it would have been better to know what those costs are before reaching the financing step in the process. We began the purchasing process knowing that we wanted to purchase an extended warranty. It very well could have been that we didn't communicate that at the beginning. One issue that I noticed were some of the side conversations that the employees were having. Although the atmosphere was welcoming and nice, I could certainly see some of the conversations, and that language used, could offend some customers. I was speaking with an older couple that also noticed. It may just be a generational thing but your staff may want to be more mindful of were customers are and topics of conversation within the show room floor. More