Strong Volkswagen - Service Center

The steering light came on red, with the steering slightly harder to turn - VW Strong‘s verbal diagnosis over the phone and after checking the car was „Your rack and pinion is dead“. When asked what slightly harder to turn - VW Strong‘s verbal diagnosis over the phone and after checking the car was „Your rack and pinion is dead“. When asked what the specific issue was (the car was still driving pertty close to perfect), I was told that the entire rack and pinion assembly was destryoyed and needed urgent replacment for a cost of $ 3,500. Being naturally suspicious after Strong mounted too small rear brake pads on the vehicle about three years ago, and, when I complained and wanted the correct ones mounted, being denied such with the excise that those do fit (they covered only 75% of the width of the rotor, which wven a total laysman would recognize), I took the car bak and brought it to Burt Brothers in Park City. And voila - they figured that an animal had eaten theough a cable to the electric steering support motor - they fixed it for 1/2 hour of labor cost ($82), and replaced the rear rotors and brake pads WITH THE CORRECT SIZE for $ 80 less than Stong had estimated. I just picked up the car this afternoon - it drives perfectly well. Dear VW Strong, you won‘t see us again, especially when it comes to purchasing 2 new cars in the near future. More

Love this place! ! Every time we go back there they are absolutely wonderful!! I love their service, VIP, they are always so great at taking care of my car! Thank you ! Every time we go back there they are absolutely wonderful!! I love their service, VIP, they are always so great at taking care of my car! Thank you Strong for being Number 1 with us!! More

Strong’s Service department has friendly employees. I was able to get an appointment when I wanted and the service was completed in less time than expected. I was able to get an appointment when I wanted and the service was completed in less time than expected. More

The associates at strong vw were helpful, attentive, kind and overall a great experience, definitely recommend. and overall a great experience, definitely recommend. More

Everything went really well and the service advisors explained what was needed for my 50,000 mile checkup and what had been missed in the past and needed to be done and it is running really well since I explained what was needed for my 50,000 mile checkup and what had been missed in the past and needed to be done and it is running really well since I took it in More

I had an appointment and they were ready for me even though I was early. They worked quickly and finished much earlier than expected. The only downside was that they were busy when checking me out and d though I was early. They worked quickly and finished much earlier than expected. The only downside was that they were busy when checking me out and did not explain what services were performed. But I was easily able to read it on the paperwork, so even that was okay. More

MJ was very helpful and helped me find the perfect ride for me. I love my Ford Edge. Thank You MJ and Strong VW. for me. I love my Ford Edge. Thank You MJ and Strong VW. More

The service department needs to be reminder what customer service means. While making an appt for a routine oil change and subsequent pickup the front desk people were dismissive, not helpful and made us fee service means. While making an appt for a routine oil change and subsequent pickup the front desk people were dismissive, not helpful and made us feel like we were a bother to them. More

Ismael O didn't even help me when I came all wat from Ogden he just pawn me off across street to guy name Pedro won't come here again. Bad customer service here and waste of time. Ogden he just pawn me off across street to guy name Pedro won't come here again. Bad customer service here and waste of time. More

They take great care of me and my car. I bought a 2022 Taos. Best car I've ever had. I bought a 2022 Taos. Best car I've ever had. More