Strong Volkswagen

Dishonest and poor customer service We spent over a week emailing back and forth with there internet sales manager Matt. We filled out the online credit app. And received an email approv We spent over a week emailing back and forth with there internet sales manager Matt. We filled out the online credit app. And received an email approval. We provided all info including trade info to Matt and set up and appointment for Sat Nov 12. When we arrived we couldn't get anyone to help us for about 30 minutes, Finally Matt came out and handed us keys to a car we were not even interested in and said go test drive it, there all the same. After the test drive we found the Passat that we wanted. then it was 4 different salesman and the sales manager dealing with us. Then suddenly they didn't have all my credit info. Then they didn't have my trade info. then the car advertised for 16,900 was suddenly 22,900 we drove 90 miles on good faith, only to leave disgusted and totally wasting our time, I wouldn't recommend this dealership to anyone who wants an honest dealership that actually provides what they advertise, We will definitely go thru a different dealership, More

The price you see online is bogus and no details! hopped online and saw a killer price only to find out it's a lease price and internet only. Ha! they wanted me to have a $700 a month payment for a JE hopped online and saw a killer price only to find out it's a lease price and internet only. Ha! they wanted me to have a $700 a month payment for a JETTA!!! hahahaha More

Pleased enough for a second purchase Eric has been great to work with. I was invited to come in and see the current inventory and went home in a newer 2016 Jetta. Financing was very hel Eric has been great to work with. I was invited to come in and see the current inventory and went home in a newer 2016 Jetta. Financing was very helpful in finding a lender and offered me some great advise on how to further improve my credit. My only critical feedback is that when the car was "cleaned" it was done very shoddily. After the test drive I noticed that there were crumbled cookies in the back seat so Eric had it taken for a final cleaning. While the bigger mess was cleaned, there were crumbs scattered all over the back seat still. I think they were a little rushed and didn't pay attention to detail there. More

Purchase and maintenance Matt was so helpful and professional when I purchased the car. And anytime I've brought the car in for maintenance, Kevin and other service staff have Matt was so helpful and professional when I purchased the car. And anytime I've brought the car in for maintenance, Kevin and other service staff have been responsive and efficient. More

bait and switch Advertised cars were just sold, yet continued to be advertised, for weeks. Even when phone calls were made, salesman claimed there were a "dozen". G Advertised cars were just sold, yet continued to be advertised, for weeks. Even when phone calls were made, salesman claimed there were a "dozen". Get there none. More

Excellent, friendly, and fast service. James Wolfe at Strong Volkswagen was very helpful and personable. He took my information and told be about how long the service would take. He staye James Wolfe at Strong Volkswagen was very helpful and personable. He took my information and told be about how long the service would take. He stayed in contact with me to let me know the progress and my beetle was finished ahead of time. I was checked out quickly and on my way and pleased with the overall experience. More

My 30,000 mile service I arrived first thing in the morning to hopefully receive service early and wait for completion. This worked out perfectly. James Wolfe greeted me i I arrived first thing in the morning to hopefully receive service early and wait for completion. This worked out perfectly. James Wolfe greeted me immediately at business opening and provided me with necessary questions and direction. I waited approximately one and one half hours during which James Wpolfe provided me with progress update at least twice. I was able to address the balance of my day without delay. Thank you James Wolfe and the service staff of Strong Volkswagen. More

Outstanding Customer Service Fast, courteous and kept me advised of the status of my vehicle throughout the visit. Even though they are fully under construction the service cente Fast, courteous and kept me advised of the status of my vehicle throughout the visit. Even though they are fully under construction the service center was very clean and well kept. More

Excellent service and outstanding customer service My VW Passat required repair, and Chip Bryson took care of getting id done on time. Chiip always takes very good care of my car. My VW Passat required repair, and Chip Bryson took care of getting id done on time. Chiip always takes very good care of my car. More

Awesome James Wolfe and his team did such an awesome job servicing my Jetta recently. They provide fast, efficient, and respectful customer service. They ar James Wolfe and his team did such an awesome job servicing my Jetta recently. They provide fast, efficient, and respectful customer service. They are always so pleasant to deal with. More