Strong Volkswagen

In my internet search to compare the BMW X5, Audi Q7, and the VW Touareg, I zeroed in on the Touareg. Several dealers responded to my inquiries. However, the email and consequent voice mail left by Eric and the VW Touareg, I zeroed in on the Touareg. Several dealers responded to my inquiries. However, the email and consequent voice mail left by Eric Gustavson at Strong VW, SLC, seemed to be the most direct and conversational, not what one usually expects from a "car" salesperson. Consequently, I contacted Eric and made arrangements to test drive the Touareg Hybrid and gas models. Never have I come across a salesperson so knowledgeable about cars, low keyed, non pushy, and responsive to my driving needs. Two weeks after the initial contact, I decided to buy a Touareg tdi. The negotiating process was incredibly smooth. Eric spent almost an hour after the purchase going over all the fine points of my new car. Since the purchase he has checked in to see if he could assist me with any further questions about the car. He also emphasized that he would always be available to help me with car issues. Bottom line... I would recommend Eric Gustavson 100x over to family, friends, and strangers as the person to contact at Strong VW. More

I give this dealer and these sales people a two thumbs up! I've purchased two cars from Eric to date, a 2005 Jetta and a 2013 GTI. When purchasing my GTI, I also dealt with Matt. They are both awesome up! I've purchased two cars from Eric to date, a 2005 Jetta and a 2013 GTI. When purchasing my GTI, I also dealt with Matt. They are both awesome people to work with and you can tell that they have a passion for the product that they sell! Eric has reached out to me several times throughout the ordering process to give me status updates on my car, see if there is anything they can help out with and has gone beyond any of my expectations to make sure I've been completely satisfied with my purchase. If you are considering buying a new or used car, I'd definitely recommend dealing with Strong Volkswagen and Eric Gustavson and/or Matt Hansen. They will put you in the right car, at the right price and give you the best service available! I've even gotten my friends, family and coworkers to buy through Volkswagen and they've all given me positive input. I don't ever plan on dealing anywhere else. They are there for you before, during and after the sale as well with a friendly parts and service staff and will make sure you are completely taken care of! More

We just leased two cars (a new Jetta and GTI from Strong VW in SLC and I had a great car buying experience. Eric and Matt both were extremely helpful with any questions I had as we finalized our decisions. VW in SLC and I had a great car buying experience. Eric and Matt both were extremely helpful with any questions I had as we finalized our decisions. We never felt pressured to buy anything extra. There were no hidden fees or tricks. Matt and Eric were very helpful as they took the time to go over all the features and details of the cars--inside and out with my wife and myself. I would definitely buy another car from Strong VW and Eric/Matt in the future and I would recommend them to anyone that is looking for a nice stress-free car buying experience. More

When I first purchased my new car I was super excited and happy with the service I received. The sales team was fantastic and I filled out a great review for the service. However NOW I wish I could take happy with the service I received. The sales team was fantastic and I filled out a great review for the service. However NOW I wish I could take that review back! I received my postcard letting me know that my license plates were ready to be picked up, so I stopped by on Saturday afternoon. I was in a hurry so I just took the package and signed for them. I never once opened the package I simply put it in my glove box. The following day I went to go put my new plates on and opened the package for the first time. I noticed right away that there weren't any registration stickers or registration certificate. So I called them this morning and they have been anything but helpful. The first two women I spoke with were extremely rude and blamed me for losing the stickers. The Manager I talked to was a little more empathetic however still not helpful. I am now forced to miss work and possibly school to go stand in line at the DMV and pay for replacements! They have done nothing to help me. It's a complete waste of my time for their mistake! More

Best Auto dealership I have ever dealt with. Good selection,good pricing, good customer service and would recommend to everyone without a doubt. We have done business many times over the years and selection,good pricing, good customer service and would recommend to everyone without a doubt. We have done business many times over the years and have never had anything but outstanding service before and after the sale. More

I just bought a new GTI from Strong VW in SLC and I had a great car buying experience. Eric was so helpful and patient with any questions I had as I finalized my decision. I felt like the whole buying proc great car buying experience. Eric was so helpful and patient with any questions I had as I finalized my decision. I felt like the whole buying process was very transparent and I was never pressured to buy anything extra. There were no hidden fees or tricks. Eric was wonderful to work with and is so knowledgeable about the cars. After I bought the car, he took the time to go over all the features and details of the car--inside and out. I would definitely buy another car from Strong VW and Eric in the future and I would recommend them to anyone that is looking for a nice stress-free car buying experience. After looking at cars at 15 different dealerships, none of them came close to Strong VW and Eric in knowledge or customer service. More

Very dishonest salesperson! My husband and I went to Strong VW to purchase a used Subaru ~all we needed was a commuter car that would take the kids and I from point A to point B. I made it clear to Carl Strong VW to purchase a used Subaru ~all we needed was a commuter car that would take the kids and I from point A to point B. I made it clear to Carlos, the salesperson that was helping us that I would not make the purchase if the car had been smoked in since we have 2 small children (one being just a newborn). Carlos ASSURED us the car hadn't been smoked in. Well, when my husband went in to test drive the car he couldn't smell anything due to the strong and overwhelming smell of chemicals used to MASK the SMOKE smell. Two days later I noticed the smell and was 100% sure that car was smoked in (I found cigarette burns all over the car as well as stains). We ended up selling the car privately at a $3000 dollar LOSS (and the car cost us $7000 plus taxes and fees at the dealer). If Carlos had been honest up front and had told us the car was smoked in, we wouldn't had put ourselves and our children in danger by inhaling hundreds of different tobacco chemicals the car had. Just research third hand smoke and you'll see what I'm talking about. Anyway, we do not recommend this dealer to anyone out there looking for a clean, non-smoker car for their family since they are liars and dishonest people! What a horrible experience at Strong VW. More

We were lied to, deceived and treated unprofessionally and disrepectfully. Also had the price change by $1000 for work they did over problems we found on a test drive and only after I refused to finance t and disrepectfully. Also had the price change by $1000 for work they did over problems we found on a test drive and only after I refused to finance through Larry. He tried to get me to finace multiple times even after being told I had cash in hand and would not. He even sent us away to wait for another vehicle which never arrived. When we told Dave and Larry we wanted to sit down and work a deal and numbers on the Passat he told us to "give the Jetta the benefit of the doubt". After waiting over an hour he called and said the Jetta wasn't coming and to come back and see if we can work a deal about the Passat. Well on our way back we saw the Passat leave on a test drive with another couple...imaging that. We got back and told them we saw that and wouldn't be part of a bidding war. They assured us they don't work that way. We sat down with Dave to write an offer as we had already talked about what we would pay. Larry then came in and rudely took over, interrupting Dave. Dave suggested we had talked and just to get to the bottom price, Larry got upset and refused and told us we "had to play the game". He eventually left and returned with a proposal. We countered with our final offer $6500 out the door for the Passat they had listed at "$5495" and they wouldn't have to charge the A/C. He hesitated for over five minutes making all kinds of reasons why that wouldn't work. We told him that was final. He took the offer in and within three minutes returned and said it was too late the other couple who had been out on the test drive just bought the car. Larry then stated it was for the price we just offered. Guess what?! As we walked by them I heard them agreeing to finane through the dealership. So in MHO they unethically sold the car out from under us because we wouldn't finance...if that isn't the reason then it is just plain incompetence by Larry. Either way BEWARE of the slimeball Larry! When I went to complain I was directed to the overweight hispanic looking bearded finance manager. He looked at me as if to tell me to "F" off. Then both Larry and this fool, smirked at me and told me there was nothing that could be done and shrugged their shoulders. That's the kind of slimely business they do. Then to make matters worse....Here is the car listed today with the new belt and water pump and $1000 more on the price. Then to see just how ridiculous this dealership is and what Mr. Brian Strong really meant when he says he'd like to hear from us, I called his number and left a voice message with my number asking him to call me back and explainig what happened. Haven't heard a word from him...imagine that! Then they have the balls to call me today and tell me they wanted to see if they could still earn my business and it was unfortunate how things went down. Are you fricking kidding me??!!! By the way, if I would have been happy with them I would have bought a second car for my business from them within the next 8 to 12 months...So who really lost here?.....Strong VW did! DO NOT BUY from them. The above named are unethical and practiced decietful busniess practices and obviously have an incompetent service department to not have found the problems prior to offering the car for sale. I will look into whether that was a violation of the law on their part for putting out a vehicle that did not have the required recall issue corrected and allowing the public access to a potentially dangerous and unsafe vehicle.....Can you say Motor Vehicle Enforcement Division?? I would like to say one thing positive though. Dave our original saleman was great to deal with and was actually honest with us until he allowed Larry to run all over him and sabotage his sale. Larry needs to be kicking rocks down the road Mr. Strong! As long as he's around you will NEVER get my business. If your dealership screwed up by listing the wrong price for a broken car then take it out on your managers NOT your clientele. More