Strong Volkswagen

I would like to give a huge “SHOUT OUT” to Greg Butcher. As we all know buying a car can be one of the most time consuming and stressful experiences one has to go through in life purchasing something that w As we all know buying a car can be one of the most time consuming and stressful experiences one has to go through in life purchasing something that will cost a lot of money and have no return in the end. Greg was amazing! Out of the dozen or so times we have had to buy a car, Greg made this the only GREAT experience we’ve had. There was no “fast talking, strong arm” sales pitch trying to get us to buy a car that would put more money in his pocket. He just LISTENED to our needs and wants. ANSWERED our questions with extensive knowledge of the cars. My wife and I are in a sales role with our jobs and you have to sell, but there is nothing wrong with integrity, honesty, and morality in a sale. Even after we signed the papers he jumped in the car for 30 minutes and connected my wife’s phone to the blue tooth as well as showed us how to use all of the other features that would have taken a ton of time going through the manual and do on our own. Even when I saw him a week later coming in to pay the down payment, he stopped for a minute when he was with another customer to shake my hand and ask how the car was. I’m glad there are guys like Greg still out there in the automotive sales industry and he has restored my confidence in the car buying experience. Thank you Greg!!! More

I went into Strong Volkswagon and meet with Matt he greeted me and help me find the car I wanted. I had a lot of questions and he is the guy that new how to answer them. I was very happy but did buy we greeted me and help me find the car I wanted. I had a lot of questions and he is the guy that new how to answer them. I was very happy but did buy went back a month later and ask for Matt but he was off so then his teammate help me out and sold me the car. The thing they could of done better is gave me the car for free More

I bought a Certified Preowned Passat from this dealer. Being that the car was certified, one would think that the car met some good standards before being issued the certification of CPO. The Passat I Being that the car was certified, one would think that the car met some good standards before being issued the certification of CPO. The Passat I bought from this dealer turns out to have been involved in an accident a year prior to it being offered for sale by this dealership. One of the qualifications before a vehicle is qualified for the CPO program is that it has to have a good CARFAX report. I was shown a CARFAX report that supposedly matched the car I was intending to purchase, this report I was shown did not have any indicator marks of an accident to the vehicle history. Well low and behold I come to learn after signing the finance papers and driving home with the car that this was not the case. Since this car was subjected to a 112-point inspection as the salesman had led me to believe when he provided me a brochure printed by VW corporate explaining the CPO process. I was told of the stringent and careful review each VW is subjected to after the certification technician verify the car has a good vehicle history report and meet certain basic criteria such as mileage and condition. It was explained that by choosing a CPO I was purchasing the peace of mind and expectation that the cars certified are like that of a new VW. Turns out my car after having signed the finance papers, taken it home and driven it for a couple of months, I noticed the paint on the rear passenger quarter panel at the bumper seam and tail light had begun to peel away. I looked closer and found that the paint on the rear passenger door and moulding was beginning to peel there too. I call the dealership and spoke with the manager Mike Smith who tells me that there is nothing he can do other than have his technician take a look at it because the car has been paid for. So I take the car to the dealer and they look it over and tell me that the cars body had been reworked from a previous accident and that repair of the paint would not be covered by the CPO warranty. They offered to discount repainting the body and door panel by 10% and that was it. I felt that this was not acceptable and demand they take the car back because they misrepresented the condition. They then checked the CARFAX report to find the report of an accident occurred over a year before it was offered for sale and my having purchased it, they again refused to remedy the issue. I was pretty upset with this dealer and demanded they resolve this more appropriately to which the manager Mike Smith said "You may resolve this by removing yourself from our store or I will call the police and have them resolve that for you" I left the store that day and contacted VW America who explained to me that there is nothing they can do because they do not inspect the vehicles for certification, they leave this to the dealer service center when it meets the guidelines VW America has set as a framework. The certification usually occurs after the car has been receive after the dealer has purchased it from VW's national purchase stock. VW America too was of no help in being able to resolve my having been defrauded by this stealership. Later after having the car inspected by a body shop I learned the body is not aligned, was offset by 2.5° of flex and that the quarter panel had been reworked by a body puller and the side frame to the lowest part of the rear door had been significantly compromised from side impact and now made of body filler, the tail light housing is not a genuine VW part but instead manufactured by EagleEyes and that the brake lines and rear wheel hub are from a different model Passat. On this same wheel the ABS sensor is faulty because it registers intermittently and the wiring insulation had been clipped and mended improperly leaving the sensors wiring exposed. This dealership cannot be trusted, they take no responsibility, potentially have committed fraud, behave inappropriately towards customers and do not conduct their business with good practices. My recommendation is beware of this dealership and might be best to offer your business to more reputable resellers of VW product. More