Strong Volkswagen

These guys have no respect for a person's time. I made an appointment with Brian Tribe to buy a car I had previously test driven. I had cash in my pocket, enough for the asking price and any addition made an appointment with Brian Tribe to buy a car I had previously test driven. I had cash in my pocket, enough for the asking price and any additional fees, and expected to leave with the car. The car was not ready at the scheduled time or even on the lot. A short phone call from Brian Tribe or Eric Gustavson to let me know the car was not ready could have avoided this whole unfortunate situation. When I arrived at the appointed time, he did not have time for me. He was heading out for a test drive with another customer. He said is should only be another 30 minutes and suggested that I go over to the detail shop to take another look at it.I got the feeling I was not welcome in their show room do to the casual nature of my clothing( t-shirt, shorts and tennis shoes). At the detail shop, it was obvious that it was going to be hours before the car was finished. When I returned to Strong VW, no one would give me the time of day. As I walked around the lot, I overheard two salesmen lambasting another customer. The language they used was absolutely vulgar and offensive. Of course, there was an apology hours later when they called my wife even though they had my phone number. I gave them a chance to save the sale with a small price reduction do to my wasted time. I never even received a call back from these guys! A later call to talk to the general manager was laughed off and my wife was told that the GM comes and goes as she pleases so good luck getting in touch with her. Unprofessional, Disrespectful and foul mouthed are just a few of the adjectives I would use to describe the atmosphere at Strong VW. I had been a long time VW fan. This has destroyed any confidence I have in the Volkswagen name. ***** The story continues. Joe, the Sales GM called about an hour after we posted this review and asked for a return call. When we called back, he tried to blame me for my bad experience. He had every excuse in the book, including "I can control what my adult employees do and say." With each excuse he stated, "I am not making excuses." (Joe, an excuse is still an excuse, even when you say it is not.) At times during the call I seemed like he was trying to bully me into changing this review. Today, he sent a private response to this review asking me to contact him, again. More

I purchased a "03" Honda Civic From Strong VW in January 2013. I understood that Honda was a good reliable vehicle, and there were many positive reports about the dealer. I felt I was purchasin in January 2013. I understood that Honda was a good reliable vehicle, and there were many positive reports about the dealer. I felt I was purchasing a car from a reputable dealer and that it would be a good used commuter vehicle. I was told that the car had been inspected and that the oil had been changed, but that I was purchasing it with no warranty. I did not quibble on the price, but paid what was asked, without having anyone else look at it. The first week, I found that the lock didn't work on the driver side, so I took it to my mechanic. He replaced the lock with an automatic system and also changed the timing belt. We then found that the Check Engine Light wouldn't turn off. Another mechanic looked at the car that weekend and showed me where parts of the vehicle were missing and that the car was essentially welded back together. He told me I should go back to the Dealer and ask them for some help with the car because it appeared that their mechanics probably knew about the problems with the engine when the inspection was done. so, when I got the car back a month later, I made it into the Dealership and explained the situation. At this time they were kind enough to help me with part of the costs of replacing the Catalytic Converter and patching the car back together (missing pieces and pieces falling off). In February, both of my headlamps burned out and the Dealer paid to have them replaced. I got the car aligned and found that one of the front end ball joints was bad. I replaced that. In April, the Check Engine Lite again reappeared. I took it to my mechanic to find that the oil was gone - we poured in 4 quarts. At the beginning of June, the car began to overheat intermittently. I took it to my mechanic and he replaced the fan assembly. This didn't fix it. Now, it appears that the A/C compressor, and front brakes need replacement. The rotors need turning and the front tires are separating. Costs so far for me for repairs are around $2000, and the needed repairs will be $1000 more. I went back to the Dealer and spoke with Frank to see if they could help me out and he was kind enough to send me to their repair mechanics. They quoted me the same price as I already had. I then called on Brad Strong to explain the situation to him. He was not willing to listen to my story, he had already gotten the story from Frank, and was very adamant that there was no more they could do. I mentioned to both he and Frank the fact that the car never should have been sold on their lot, as their mechanics should have seen the issues with the car. I have been able to drive the car about 4 of the 6 months I have had it. Brad did say they could trade it in for another car, but as far as taking it off of my hands or helping me with any more repairs - that was out of the question. On the Strong VW Dealer Website it says "At Strong VW we value our Customers and know that they are who keep our doors open. This is the reason we want to create Customers for life, not just the sale. We do this by ensuring that our Sales Staff are trained on our product, as well as how we expect them to take care of our customers thoroughly." Obviously, the sales staff did not understand how worthless this vehicle is! More

Steve McClure helped me buy my 2013 Jetta. He was great! Super friendly and informative. He went over all of the information with me and answered all of my questions very patiently. (I had a lot!) He was ve Super friendly and informative. He went over all of the information with me and answered all of my questions very patiently. (I had a lot!) He was very straight forward and clear about what I was getting. He took the time to sit with me in my new car and go over all of the programing all the way down to setting my seat so it was perfect. Everyone else at the dealership was very friendly and happy to help. I have since had a followup phone call from Steve (Less then 12 hours later) just to check if I had any questions. I love my new car and am so happy about the buying experience! More

We purchased a 2013 Jetta TDI from Ray Rosecrans today, with help from Alan. They both were incredibly helpful and caring about getting us into a new car that was within our budget. Ray took the time to sh with help from Alan. They both were incredibly helpful and caring about getting us into a new car that was within our budget. Ray took the time to show us several different cars and helped us pick out the right one for us. I would recommend purchasing from Strong VW, the entire process was very smooth, no high pressure sales techniques used by other dealers like Larry H Miller. Only bitter part was before signing the paperwork, the lady who offered us the warranties seemed a little bothered that we didn't select any extra service contracts. Besides from that were happy with our purchase!! Will buy from Ray Rosecrans again!! More

We had a great experience buying our SWEET Chevy Trailblazer from Strong Volkswagen. Steve McClure was a great and thorough salesman. No bullying or pressuring. He was very patient and made sure Trailblazer from Strong Volkswagen. Steve McClure was a great and thorough salesman. No bullying or pressuring. He was very patient and made sure we were happy with our vehicle and the price. Everyone from Steve down to Shelly at financing was helpful, efficient, and respectful. The paperwork was done quickly and without hassle. My car was fairly priced and is in fantastic shape. I would very much recommend Steve at Strong Volkswagen to everyone. This was a great car buying experience! More

This is the third car I have bought from Tony and he is by far the best salesman I have ever worked with. His utmost concern is for me in every area. I recommend him to everyone!!! by far the best salesman I have ever worked with. His utmost concern is for me in every area. I recommend him to everyone!!! More

Came back for my second purchase at Strong even though I live 350 miles away.I am able to discuss car otions online or on the phone and have always been able to get a fast,straight answer to my inquiries.It live 350 miles away.I am able to discuss car otions online or on the phone and have always been able to get a fast,straight answer to my inquiries.It also helps that I have always been to get the car with the options I want at a fair price.So yes I will continue to drive 350 miles to get my next VW at Strong. More

We were totally satisfied working with Matt at Strong Volkswagen when we bought our new 2013 Golf TDI. Matt was very professional and informative in helping us decide on the car best for us. Volkswagen when we bought our new 2013 Golf TDI. Matt was very professional and informative in helping us decide on the car best for us. More

In my internet search to compare the BMW X5, Audi Q7, and the VW Touareg, I zeroed in on the Touareg. Several dealers responded to my inquiries. However, the email and consequent voice mail left by Eric and the VW Touareg, I zeroed in on the Touareg. Several dealers responded to my inquiries. However, the email and consequent voice mail left by Eric Gustavson at Strong VW, SLC, seemed to be the most direct and conversational, not what one usually expects from a "car" salesperson. Consequently, I contacted Eric and made arrangements to test drive the Touareg Hybrid and gas models. Never have I come across a salesperson so knowledgeable about cars, low keyed, non pushy, and responsive to my driving needs. Two weeks after the initial contact, I decided to buy a Touareg tdi. The negotiating process was incredibly smooth. Eric spent almost an hour after the purchase going over all the fine points of my new car. Since the purchase he has checked in to see if he could assist me with any further questions about the car. He also emphasized that he would always be available to help me with car issues. Bottom line... I would recommend Eric Gustavson 100x over to family, friends, and strangers as the person to contact at Strong VW. More