Strong Volkswagen

Solid service from sale to mantainance I purchased the exact car I wanted at this dealership and am planning on using the service department for the time I have it. I have been very pleased I purchased the exact car I wanted at this dealership and am planning on using the service department for the time I have it. I have been very pleased with the unscheduled drive in oil changes because they get right to it and finish in a timely manner. My dealings with managers, salespeople and mechanics has been very agreeable and will recommend this dealership to my friends. More

Mixed experience, some good but some dishonesty and sleeze I did get a very good deal there, because they were desperate to make a sale. The salespeople I dealt with were nice and straightforward, but the sal I did get a very good deal there, because they were desperate to make a sale. The salespeople I dealt with were nice and straightforward, but the sales manager and finance person were awful. The finance person attempted to sneak some warranty items on to my lease without even telling me. Luckily I had a lease calculator on my phone and caught her. They also lied about the interest rate (money factor), telling me that the rate was 1% when it was really 5%. Again, I caught them in this lie using my phone. Generally the experience reminded me of the "old days" where you deal with sleazy scammers. If you go, do your homework and bring an app (I recommend "Leasify" if you're leasing). Carlos and Derek in sales were very good and I would deal with them again, but I'm not sure I'd go to this dealership again due to the others. More

"New Turbo" Thank Robert Shinall for getting the "Turbo" back in my diesel! Your service along with your department was fantastic in getting my car fixed and back Thank Robert Shinall for getting the "Turbo" back in my diesel! Your service along with your department was fantastic in getting my car fixed and back on the road. Thank you for your expert knowledge and willingness to talk me through each step along the way. More

Prompt Service I recent VW fuel pump recall required a return trip to Strong. The scheduled appointment called for the service to be completed in just over an hour I recent VW fuel pump recall required a return trip to Strong. The scheduled appointment called for the service to be completed in just over an hour once a tech had my car in the bay. In about 45 minutes, Donald Beers informed me that my car was ready to go - the fuel pump recall, an entire car safety check, and an exterior wash was all completed. More

New Tires For My FJ Cruiser Strong Volkswagen has the best service department of any dealership! Chip Bryson and his crew are fantastic and help in every way possible. From loa Strong Volkswagen has the best service department of any dealership! Chip Bryson and his crew are fantastic and help in every way possible. From loaner cars to a ride home while they are working on your vehicle, they are always willing to go above and beyond! I even take my Toyota as well as my Volkswagen to them as I refuse to go anywhere else! More

Best Service I can get a new car anywhere, but ongoing quality service is another story. Chip has been my service manager for all of the VWs that I have purchased I can get a new car anywhere, but ongoing quality service is another story. Chip has been my service manager for all of the VWs that I have purchased as well as those purchased for my children. Chip is the reason I go to Strong VW, More

Chip always delights me with "exquisite care." Chip arranged for best time to bring car for maintenance. Arranged for transportation and completed all the items we discussed at the beginning. He Chip arranged for best time to bring car for maintenance. Arranged for transportation and completed all the items we discussed at the beginning. He kept me informed of repair process and called me as soon as the car was done. My car was washed and well presented. Thank you Chip More

Why I won't recommend. I bought a 2013 Impala from Strong VW. It was the lowest mileage Impala in the north west with a very competitive price. The car was like new at about I bought a 2013 Impala from Strong VW. It was the lowest mileage Impala in the north west with a very competitive price. The car was like new at about half the new price. As you can see from the stars everything was good to excellent but one. The reason Quality of Work was rated at only fair is because Strong VW did not service the vehicle as they said they did. I was checking out the Impala prior to service and I felt that the engine oil was not as clean as a fresh oil change with only 300 miles on it should be. But because the Impala only had 13,800 miles on it I thought that I would just change it when I got back home. I'm from out of state. While on the way home I was getting familiar with the Impala's monitoring system and found that the oil only had 20% of it's life left. That tells me, along with the not so clean oil, that the oil was not changed. Also sometime in the car's past someone had bumped a curb with the lower right bumper guard which gave it some mild scratches but separated the inner wheel well cover. It would have been a simple thing to just reset the retainers. It looks like they washed the car and sold it to me. The Impala is still a good deal for me. Simple cosmetic fix and a oil change. I still have over 22,000 mile of manufacture warranty. But Strong did not service the vehicle as I was told. So you decide. Thanks for reading. More

Awesome Very attentive and considerate of my time and need to be back on the road. Honest answers and lowest prices in town. Keep up all that you do. Very attentive and considerate of my time and need to be back on the road. Honest answers and lowest prices in town. Keep up all that you do. More

Very pleased! Thanks to Kimberly Greene and the fast service team. I was in and out in under 40 minutes. I am always treated like a valued customer. Thanks! Thanks to Kimberly Greene and the fast service team. I was in and out in under 40 minutes. I am always treated like a valued customer. Thanks! More