Strong Volkswagen

Good job Strong did a good job of helping me with my 2004 Bug. Everything was great, even the bill was endurable. Courtesy rides home and back. Great service r Strong did a good job of helping me with my 2004 Bug. Everything was great, even the bill was endurable. Courtesy rides home and back. Great service right in neighborhood. More

Quality customer service Brian Edwards was the service manager for my last visit to Strong Volkswagen. Brian is focused on providing the bests customer service possible. I w Brian Edwards was the service manager for my last visit to Strong Volkswagen. Brian is focused on providing the bests customer service possible. I was met at the door when I drove into the dealership. We discussed the possible repairs needed to the car. Within 30 minutes Brian called with the complete list of repairs needed. Later in the day Brian called to inform me that a new battery was needed for the car and was seeking my permission to complete the repair item. Brian then called when the car was ready to be released (30 minutes heads up). As an employer I would not hesitate to hire Brian Edwards for his exceptional customer service skills. Strong VW is fortunate to employ Brian Edwards. More

PCV Valve Replacment The service was fast and complete even though the service dept was swamped. Brian did a great job as my service coordinator and Javier did a great jo The service was fast and complete even though the service dept was swamped. Brian did a great job as my service coordinator and Javier did a great job as my mechanic. More

Great customer service Matt Hansen was great. He made sure I got a GTI within my price range. He then took the time to answer all of my questions--eve those I asked multiple Matt Hansen was great. He made sure I got a GTI within my price range. He then took the time to answer all of my questions--eve those I asked multiple times. Thanks! More

Mirror replaced I needed my rear view mirror replaced. I called to make sure it was in and told it was and just come in, no appointment needed. I always worry I will I needed my rear view mirror replaced. I called to make sure it was in and told it was and just come in, no appointment needed. I always worry I will get stuck waiting forever. They got me in fast and was done in a reasonable time. Brian Edmonds was professional and friendly. He even answered other questions I had. More

Great Customer Service Brian Edwards is the service guy I go to. He is always on top of all my needs and makes sure everything gets done correctly and on time. I only take m Brian Edwards is the service guy I go to. He is always on top of all my needs and makes sure everything gets done correctly and on time. I only take my car to Strong VW. They make you feel important and not just another car owner in for service. More

BE AWARE BUYERS!! The reason I give one star here because there is no option for zero star. Bunch of liars and manipulators!! Don’t trust them!! I will definitely do no The reason I give one star here because there is no option for zero star. Bunch of liars and manipulators!! Don’t trust them!! I will definitely do not come to this dealership to purchase any cars anymore. We have purchased a used 2006 VW Jetta this week from the salesman Tony; it was totally a nightmare for us. Here I will objectively describe what happened this week. We just want to buy a used car for commuter purpose. The salesman Tony showed us a used 2006 VW Jetta, it looks good, but with few not important issues (the reversing rada and trunk). We had a test drive on the regular road, did not find any mechanical problem. Because the banks were closed, so the deal didn’t finish on Saturday. So we decided to make the payment on next Monday. Tony told us he will in charge of these issues, the issues will be definitely fixed on Monday. After we went there to pay on Monday evening, Tony told us he forgot these issues even without saying sorry. So he told us he will definitely make the issues fixed on Wednesday. At that time, we thought these issues are not significant; couldn’t cause safety problems. We found the car shakes seriously when braking or accelerating on the way to home. It was really scary to us. So I wrote the Email to Tony to describe the problem on the car. He just said we can fix these issues on Wednesday. So we sent the car the dealer on Wednesday morning, they told me they will the let mechanics detect the issue, but it will costs some time. After one day, Tony informed me via Email they found the problem. I replied to Tony: where the origin of the issue from? I have lots of work to do, couldn’t come the dealer again and again. He just answered: Are you coming down this evening? I called him to ask “are they repair two other issues”, he just said no. So I came to the dealer to discuss with him on Friday morning, he said the issue from the Transmission, the total repair fee is 2000$! They only can pay 300$, I need to pay the rest. I thought this is actually not our fault; the car has the issue before we buy the car. So we refused to pay. At the same time, I suddenly found they even didn’t give to me the safety inspection certificate! I asked Tony to give us the certificate, but he could not find it. After Tony discussed with his boss again and again, he said they said they can exchange with another Nissan Car, I asked Tony what should I do if the car has the same issue? He just answered “I will be with you”. With us?? You even didn’t help us to fix these two small issues without apology, how can we trust you again. Tony asked his boss to discuss with us, his boss told us they didn’t do the safety inspection for this car, only emission inspection was performed (the emission fee is 67$). How could this be happen? The dealer does not check the safety problem before they sell the car to the customer???? At the end, we decided to end this unhappy deal at that time. So we sold the car to them, with 1200$ cheaper than we bought!! They do not pay attention to the customers’ time and safety, what they want is the money!! I even suspect they made five stars reviews by themselves! Scam artists!! Save yourself the headache and find a dealer that won't rip you off. BE AWARE BUYERS!! More

Treated me fair and honest I traded in 2 vehicles and purchased a used Pasant. I was worried because I was trading in 2 cars they would try to charge me more or make it a harde I traded in 2 vehicles and purchased a used Pasant. I was worried because I was trading in 2 cars they would try to charge me more or make it a harder. I was very happy when Tony, Eric and Kristen all were very helpful both in contacting me when a vehicle matched what I was looking for and giving me a fair price on my cars. I would highly recommend Strong VW to anyone who is looking to purchase a used VW. They really do stand by their cars and treat you fairly. More

Who knew? Who knew buying a car could be this pleasant? No pushy salesmen, no overbearing finance guys, Eric was great and the whole process took less than an Who knew buying a car could be this pleasant? No pushy salesmen, no overbearing finance guys, Eric was great and the whole process took less than an hour! More

Once again Strong VW and Brain Edwards come through Second time back to correct a repair from another dealer. Job was completed this time. Brian was exception in his communication and follow through! Second time back to correct a repair from another dealer. Job was completed this time. Brian was exception in his communication and follow through! Thanks again! More