Strong Volkswagen

I previously wrote a review but did not include many details. Here is an updated review with an event timeline: Strong Volkswagen has consistently demonstrated unethical and incompetent practices, m details. Here is an updated review with an event timeline: Strong Volkswagen has consistently demonstrated unethical and incompetent practices, making it a dealership I cannot recommend. Despite their claims of "upfront pricing," they undervalue trade-ins, upcharge for dealer add-ons, and deliver poor service. My experiences with them have been so frustrating that I eventually had to complain--and their response was shocking. Here's a detailed account of my experiences: On September 25th, I brought my car to Strong for a recall repair on the flame retardant for the moonroof of my ID.4, as well as routine service and an alignment. I was assured I'd have my car back the same day but received a text at 3 PM asking if they could keep it overnight. I agreed but emphasized I needed it back by 10 AM the next day. When I arrived at 9:50 AM the following day, the car wasn't ready. In fact, I didn't get it back until almost 11 AM. To make matters worse, my car was returned covered in flame retardant spray, which I had to clean myself, and the service light hadn't been reset. This required me to take my car back yet again to have them finish what they should've done the first time. Additionally, they failed to replace basic fluids, like the windshield wiper fluid, as part of the service. On November 6th, I returned because the charger cover on my car was loose and grinding in the hinge. While reviewing the alignment report, I noticed discrepancies that made it seem as though the alignment had never been done. When I raised this concern, the advisor, Emily, initially couldn't confirm it was completed. The manager, Anthony, eventually found a report showing it had been done, but the fact that the tires were still out of alignment was highly suspect. They redid the alignment but then informed me that fixing the cover wouldn't be covered under warranty and quoted me nearly $800 for the repair. I declined and left, opting to shop around for another service provider. Later that day, I contacted another Volkswagen dealer, but they couldn't get me in. Young Volkswagen in Layton, however, could--and they not only fixed the charger cover under warranty but also found a nail in one of my tires. This was the same tire that had triggered a pressure warning the day before, meaning the nail was present when Strong performed the second alignment--yet they completely missed it. Frustrated by Strong's repeated failures, I left an honest review about my experiences. On November 20th, I returned to Strong for a damaged moonroof, which had a large crack from a rock and was a significant safety concern. I didn't want to drive too far in that condition, so I brought it to Strong. The next day, I received an email from Chance (see attached image) stating they refused to work with me. All I did was report legitimate issues and post a review about their poor service. Instead of addressing my concerns or improving their practices, they chose to retaliate against a customer for exercising their right to provide honest feedback. Is this really the kind of dealership you want to work with, especially when there are so many other great options in the Salt Lake Valley? More

I got my service done today and it was an excellent experience. Edwin is a great service advisor and the best customer service person I’ve met in years. He’s friendly and professional. He was communica experience. Edwin is a great service advisor and the best customer service person I’ve met in years. He’s friendly and professional. He was communicative and kept me updated during my service. Wish I could give more than five stars! More

I recently purchased a vehicle from Strong Volkswagen and the experience proved to be unethical and disrespectful to their customer base. The process started with a test drive facilitated by a salesman wh the experience proved to be unethical and disrespectful to their customer base. The process started with a test drive facilitated by a salesman who was professional but unable to complete the sale that day because the keys to the car I was most interested in weren’t available. I was asked to return a couple of days later when the dealership reopened. Upon my return, I learned the original salesman quit and I was passed to a second salesperson, Christian Coughlin. When I explained my interest in the specific vehicle, it became evident there was confusion within the dealership about whether the car was even for sale. After some back-and-forth with the general manager, they decided to sell the car, and I was finally able to test drive it. During negotiations, I discovered that Strong Volkswagen automatically adds $1600 for two services (EcoCare and Clear Guard) and a flat accessory fee to every vehicle they sell. Since the accessory fee didn’t apply to the used vehicle, he agreed to remove that cost. The remain two services were non-negotiable and not optional for buyers, which I felt was unethical. When I asked for these fees to be removed, Christian consulted management, who outright refused. Despite my concerns, they insisted the charges had to remain. Eventually, Christian offered to “help me find” $300 in savings to close the deal. However, the math he presented didn’t add up. He refused to reprint the payment breakdown sheet after my credit score of 857 was verified, which could have clarified the discrepancies. He also presented a hand-written agreement for a $799 monthly payment, which I declined to sign. The only noticeable change in pricing came from removing the $800 accessory fee, but this should have been removed from the start. I discussed this issue with their management, Jayden, and I was told that they didn’t even make $300 on the car so all they could offer was a $25 credit for the parts department, which felt like an insult given the circumstances. It seemed surprising to me that a successful dealership would price a vehicle so they make no money. One of the mandatory services included a $300 Clear Guard, which was already failing on the vehicle I purchased. I had to return to the dealership to get it fixed. This experience left me feeling frustrated and undervalued as a customer. The dealership’s lack of transparency, forced fees, and refusal to honor verbal agreements demonstrate poor ethics and customer service. While Christian made efforts to keep the sale, the overall handling of the situation felt disingenuous and dismissive. I cannot recommend Strong Volkswagen to others and would advise potential buyers to approach this dealership with caution. More

Awesome service, made me feel really comfortable with the process of getting a car, especially since this was my first one. 😁 process of getting a car, especially since this was my first one. 😁 More

If I could give a zero I would. I bought/leased a new Atlas in May. Last month was my first trip where I ran into multiple error messages. Including remote starter not working, chip I bought/leased a new Atlas in May. Last month was my first trip where I ran into multiple error messages. Including remote starter not working, chip paint and window chip. The service dept to say the least has been a horrible experience. When I was first reached out to about my car and how it's going I explained I had some issues and wanted to get the vehicle checked. I was supposed to receive a call to schedule an appointment two separate times. No call. I decided to finally call and to get a live agent and not a rebot was a joke. When I finally spoke with April scheduling my services it was scheduled the wrong day, and I was also told due to the multiple service request it was set up wrong. I finally had an appointment on July 19 @ 9:40am where I am traveling from Utah county. I was told the night before I had to leave my vehicle for the weekend no prior heads up or communication about it. I asked is there a loaner vehicle I could use because I had to also work and had other obligations that day and I was told no loaners were available. I don't know how the service dept is ran but I've had nothing but issues. I still have not got my vehicle in. I reached out to Bridgette to express my frustration on Monday and I asked for a service manager to reach back out, and I still have not received a call. Feels like still working through the pandemic More

Billy Meade has been OUR guy for 2 cars now. Exceptional service. We will be back for a 3rd purchase soon! Exceptional service. We will be back for a 3rd purchase soon! More

We weren't sure about a Volkswagen but when we got to the dealership we were met by Tristan. Tristan did a great of listening to us and then explaining the different cars with the options we wanted. He had j dealership we were met by Tristan. Tristan did a great of listening to us and then explaining the different cars with the options we wanted. He had just the right amount of sales pressure. The dealership was clean and inviting. More

Buying a car from Strong is the best decision we've made! They were awesome and made the process quick and easy! They were awesome and made the process quick and easy! More

Both Nash and David were so helpful when it came time to purchasing a car! purchasing a car! More

I think the salesman was really helpful and all the strong vw team was amazing strong vw team was amazing More