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Street Volkswagen of Amarillo - Service Center

Amarillo, TX

4.7
67 Reviews

67 Reviews of Street Volkswagen of Amarillo - Service Center

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September 15, 2020

I brought my car in for the 30-day check up and Fernando and Joel went above and beyond to accommodate my every need! They provided transportation to and from the dealership and even went so far as to offer More

by leisa.smith97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Street Volkswagen of Amarillo responded

Leisa.smith97, Thank you for the 5 star rating. We are thrilled you had such an awesome 30 day check. We know you are going to love your new vehicle. We will give Fernando, and Joel a kudos for taking such great care of you. We hope to see you again soon.-John Luciano and the team at Street Volkswagen of Amarillo.

August 28, 2020

If you take your car to service I highly recommend this guy right here. He knows his stuff, he’ll get you taken care of. One of the best customer service I’ve ever had. He’s real friendly and honest he wil More

by Hanny Tun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorian Green
Aug 31, 2020 -

Street Volkswagen of Amarillo responded

Hanny Tun, Thank you for the 5 star rating. We strive to be truly exceptional in all that we do. We look forward to seeing you again. We promise to take great care of anyone you recommend. We hope to see you again soon.-John Luciano and the team at Street Volkswagen of Amarillo.

July 22, 2020

Yes absolute worst car buying experience I've had in the last 20 years 0 out of 5 Stars would not buy from again. I am very unhappy unsatisfied and disappointed. More

by hardhead123
Recommend Dealer
No
Employees Worked With
Dorian Green
Jul 22, 2020 -

Street Volkswagen of Amarillo responded

Hardhead123, We are sorry you did not have a good experience. The person you tagged works in our service department so we need some clarification on what is going on. Please call us at (806)350-8999x113. Se we can discuss this matter further.-Street Volkswagen of Amarillo.

May 29, 2020

This place is truly amazing! The staff,service and amenities were superb! I'll definitely tell my friends about it!! Thank you so much for being so fast and friendly as well;)! More

by Hrisinger
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dorian Green
Jun 01, 2020 -

Street Volkswagen of Amarillo responded

Hrisinger , Thank you for the 5 star rating. We are thrilled you are so happy. We are thrilled you chose to do business with us. We are thrilled you are so happy. We want to be the first choice for all of your auto needs. We look forward to seeing you again soon.-John Luciano and the team at Street Volkswagen of Amarillo.

May 11, 2020

Outstanding Colby is super friendly and helpful. He was able to answer all my questions.I feel like this service center has been the most honest people I have eve More

by m.b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Kitchens
May 11, 2020 -

Street Volkswagen of Amarillo responded

m.b "Outstanding", Thank you for the 5 star rating. We will be sure to give Colby a pat on the back for taking such great care of you. We want to be the first choice to service all of your auto needs. We look forward to meeting the folks you recommend. We hope to see you again soon.-John Luciano and the team at Street Volkswagen of Amarillo.

April 23, 2020

We had a great experience. We were very pleased. “JB” was great to work with. I will recommend to anyone. Thanks More

by rblrabel
Recommend Dealer
Yes
Employees Worked With
JJ Cuevas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua “JB” Brown, Joel Leimer, Bailey Durr
Apr 23, 2020 -

Street Volkswagen of Amarillo responded

rblrabel, Thank you for the 5 star rating. We will give JB, and the rest of the staff you mentioned a pat on the back for taking such great care of you. We want to be the first choice for all of your auto needs. We look forward to seeing you again soon.-Street Volkswagen of Amarillo.

August 14, 2019

Prompt, reliable, efficient Andrew greeted me promptly; helped me assess my problem with a trim piece; and, had it replaced in just a little over 24 hours. Courteous and quick; a More

by Good2Go
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew (Drew) Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Street Volkswagen of Amarillo responded

Good2Go, Thank you for the 5 star rating. We are thrilled you are so happy. We strive to be truly exceptional in all that we do. We will give Andrew a pat on the back for taking such great care of you. We hope to the one stop for all of your auto needs. We hope to see you again soon.-John Luciano and the team at Street Volkswagen of Amarillo.

July 19, 2019

Professional service but short handed I had my Lexus RX350 serviced with an oil & filter change with tire rotation. I scheduled an appointment but the service took 1 1/2 hours. Having a hi More

by KWF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh at Street VW service department
Jul 22, 2019 -

Street Volkswagen of Amarillo responded

KWF, Thank you for taking the time to give us a review. 4 stars are not what we are used to. We hope that everything went will with your checking on our work. We strive to be truly exceptional in all that we do. We hope to hear from you soon. We will make sure we are better staffed in the future.-John Luciano and the team at Street Volkswagen of Amarillo.

Jul 25, 2019 -

KWF responded

On 7/25/19, I checked the results of the recent service performed by Street VE on my 2012 Lexus RX350. The service performed was an oil & filter change with tire rotation. I checked the torque on each lug nut of 76 foot pounds. I found all the lug nuts met the required torque. I was disappointed that the mechanic used my security lug socket to remove and replace the security lug but. It would have been nice if he would have put the trunk area back together as opposed to leaving it apart. Now the big issue, I asked Josh to asked the mechanic to “not” overfill the oil capacity. Every time I get my vehicle’s oil changed, the oil is overfilled. The last time I had the oil changed at Street Toyota and they overfilled the oil. It calls for 6.4 qt with a filter change. My guess is that the mechanic is putting in 7 qts as oppose to stopping at 6.4. What is irritating is that I asked for this not to occur. Either the message wasn’t passed onto the mechanic or the mechanic forgot or disregarded it. Over filling can damage an engine. This is common knowledge. Aside from that the mechanic is wasting oil and causing me to pull out about a half qt. Please address this, I want to bring my vehicles to you but I can’t if you continue to do substandard service. I would rate your service as a 3 now. It’s not right to pay for a service and than fix your mistakes, thanks.

December 07, 2018

Great service Greg Byler and his service crew go above and beyond for my family. We have a Ford Edge but take it here because of the great service we get. More

by Edge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Byler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2018 -

Street Volkswagen of Amarillo responded

Edge , Thank you for the 5 star rating. We are thrilled you are so happy. We will give Greg and his team a pat on the back for taking such great care of you. We want to be the number one source for all of your automotive needs. We look forward to your return.-Street Volkswagen of Amarillo.

December 07, 2018

Great experience in the service dept! Conner was quick to greet me and checked on me throughout my time spent waiting for my vehicle to be ready. David kept me abreast of the progress in t More

by Judy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lam Koulavongsa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lavender, Conner Chinea
Dec 10, 2018 -

Street Volkswagen of Amarillo responded

Judy , Thank you for the 5 star rating. We are thankful for customer like you. We strive to be truly exceptional in all that we do. We want to be the number one source for all of your automotive needs. We look forward to seeing you again soon.-Street Volkswagen of Amarillo.

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