Street Volkswagen of Amarillo - Service Center

My wife and I considered selling our car to avoid having to interact with this dealership. If it weren't for the fact that we love our Golf GTI, we would have. We made an appointment with them when we firs to interact with this dealership. If it weren't for the fact that we love our Golf GTI, we would have. We made an appointment with them when we first purchased the car (from a different dealer). We wanted to have them look it over and the Apple Car Play wasn't working which was something that we wanted to have fixed. Upon arriving at my appointment time I was informed that the appointments do not reserve a time for my car to be seen and are "virtually meaningless except to allow [them] to anticipate the amount of people [they] expect that day." -employee This is extremely annoying as we live over an hour away from the dealership. I had to plead to have my car at least inspected before the trial period was up. I had to take time off work to bring the car in to get the Apple Car Play looked at and bring it in as soon as the dealership opened as was recommended by the staff. They did offer a car service which was convenient. They took hours longer than they predicted to look at the car and told me that they needed to order a part to fix it. This is fine, I don't expect them to have every part on hand. I ordered the part and made another appointment to have it fixed. After a over a week of waiting I called them and discovered they had failed to call and tell me my part had arrived. I made the trek there again to have is repaired. I kept calling for updates. Remember, I am basically stuck an hour away from home without a car, and kept getting vague answers as to when the car would be done. Eventually I got fed up and got a ride home from a friend. This was a good thing as the car would not actually be repaired by the end of the day as promised. Finally, I get a call saying that the repair was completed, and we show up to pick up the car. We test the Apple Car Play in the parking lot before leaving and discover that it still isn't working. We went back to tell the staff. They put an admirable amount of effort into it discovering the issue again. This was still frustrating, however, because it seems to me this should have been tested. Eventually, I am told that they will need another part and I have to schedule another appointment once it is in. I drove down one more time to get it repaired. Things are fine now. For those of you keeping track that is four visits for the same issue. A total of 9.5 hours of driving and roughly 640 miles. Had the problem not been under warranty I would have found someone else to fix it. In the future, we intend not return to this dealership. The Staff seemed indifferent to the issues that they caused and no compensation, or even remorse, was offered for making us come back so many times. I suppose that we would have had a slightly better experience had we lived closer by, but still the lack of customer service, communication, and general competency made us regret purchasing a VW at all. This is something I find unacceptable and I hope that this review will help others from dealing with the same issues in the future. More

I have had horrible luck since leasing my Tiguan, from the dealership to VW tossing me back and forth it’s been a real process. However, Pua was amazing. She took time to explain options, go over informat the dealership to VW tossing me back and forth it’s been a real process. However, Pua was amazing. She took time to explain options, go over information I wasn’t fully aware of and is preparing me for the next step. Thank you Pua for helping me and explaining everything! More

Worst service experience in my life, 4 trips to Amarillo from Perryton and car is still not fixed, actually came out worse than it went in. All I hear is sorry but I’m feeling that they don’t care about th from Perryton and car is still not fixed, actually came out worse than it went in. All I hear is sorry but I’m feeling that they don’t care about their customers they way that I am being handled. More

Great dealership to do business with. Marcy in Service was exceptional with my last service visit. Marcy in Service was exceptional with my last service visit. More

This is an EXCELLENT VW Dealer and Service department! Do not take your Volkswagen anywhere else. I would highly recommend you go to Street Volkswagen of Amarillo and I would highly recommend service Advisor not take your Volkswagen anywhere else. I would highly recommend you go to Street Volkswagen of Amarillo and I would highly recommend service Advisor Andy Spring to anyone. My Fiancé and I where driving cross Country from Atlanta to California in our family vehicle (Volkswagen Atlas). We experienced a suspension failure on I 40 so we stopped in Amarillo, got a hotel and dropped the car off at the Street Volkswagen service department less than an hour before the service department closed on a Friday night. I have worked in the car business for 13 years and fully expected the typical car dealership run around experience…. What we got was beyond our expectation. Andy Spring was the Service Advisor who assisted us. Andy met us when we pulled pulled in the service drive, he took great care of us. He took the time to ride along with us to pinpoint the exact issue with the Atlas. Andy even offered to personally drive us to our hotel because we had arrived at the dealership as the service drive was closing. I will also add that Street VW not only has a friendly, knowledgeable group of people working there but they have wonderful customer service and wonderful facilities too. The waiting area at Street VW is nicer, cleaner, has more amenities and a larger array of food and beverage than our local Mercedes Dealership. I have worked as a finance manger at 7 luxury Car dealerships (Mercedes and BMW dealers) Street VW has a nicer and cleaner service department hands down than any Luxury dealer I’ve been to and this is coming from a car guy. They have a waiting area with better amenities, and better array of food and beverage than any BMW or Mercedes Dealer. More

Joel Leimer went above and beyond what I expected when I went in and bought my Volkswagen Beetle. The windshield wipers didn’t work and he got me in and actually gave a loaner to help out when they couldn’t went in and bought my Volkswagen Beetle. The windshield wipers didn’t work and he got me in and actually gave a loaner to help out when they couldn’t get my car in quickly, totally unexpected. When I picked up my car, I had a full tank of gas, also totally unexpected. It was a great experience all around. More

My wife and I had the opportunity to utilize the services of Street VW this past weekend (May 22nd, 2021). We were coming back from a long roadtrip from the Grand Canyon and needed our brakes serviced. We li of Street VW this past weekend (May 22nd, 2021). We were coming back from a long roadtrip from the Grand Canyon and needed our brakes serviced. We live in Chicago and since we were hundreds of miles from home, the repair couldn't wait another day. Thankfully, your talented repair staff was more than willing to help us out of a bind. Not only was the service process quick, but we truly felt that we were being cared for, from the transparent diagnostic to the snacks and drinks available in the waiting area. We would also like to offer a special thank you to Marcy Salazar our service advisor, who took our initial call and proceeded to guide us through the repair process. Marcy treated us with compassion and respect and made it her mission to get us back on the road. To be quite honest, we did not expect this kind of communication, service and empathy from a car dealership. If we were locals, we would surely bring all our car needs to Street VW. More

Great experience and very helpful. I walked away with what I wanted for a good price. If you need a good used car this is the place to go, I would Highly recommend! what I wanted for a good price. If you need a good used car this is the place to go, I would Highly recommend! More

These guys are great and earned the #1 spot. I had a blown turbo still covered under warranty , and took it to a dealership an hour and a half from me. After waiting 5 days to finally look at it, concl blown turbo still covered under warranty , and took it to a dealership an hour and a half from me. After waiting 5 days to finally look at it, concluded it was an electrical problem. Tech said there was nothing wrong with the turbo and wanted to change out the coil and plugs. Didn’t bother to extensively look at the turbo. They were not listening to what I had told them. Fuming, I picked up my car and and headed to Street VW. I had read reviews on Street and figured they’d be worth another hour and a half drive from the prior dealership. In total, 3 hours from my house. Called And spoke with Josh in service to let him know what the issue was. He listened to every word I said, which I couldn’t say for the prior dealership . Two days later he called me and told me they diagnosed the same as the prior dealership, but as they had listened to me, looked at the turbo and found it was locked up. 5 days later, the car was fixed and ready to go, as Colby had called me. These guys were willing to listen to me the customer. They were worth the drive. I recommended Street VW to all my family and friends that own VW’s. More

In your dealership a few times. Hanna is so nice. Keep up the good work I am hoping to be a shuttle driver in a few weeks. Getting my second vaccine the first of this week. up the good work I am hoping to be a shuttle driver in a few weeks. Getting my second vaccine the first of this week. More