Street Volkswagen of Amarillo

He informed me of how and in what circumstance would be best to bring my vehicle in for service should the need arise. Very friendly! best to bring my vehicle in for service should the need arise. Very friendly! More

Exceptional service! Joel Leimer was a tremendous help throughout my car buying experience. I couldn't ask for a better person to take care of me auto needs and those of Joel Leimer was a tremendous help throughout my car buying experience. I couldn't ask for a better person to take care of me auto needs and those of my friends and family. I appreciate his honesty and patience during my car shopping adventure. It was a stress-free process start to finish! I’m truly blessed by Joel and the crew at Street VW. Everyone is customer focused, and it’s apparent that customer satisfaction is their #1 priority! Thank you all and may God bless each of you abundantly. Thank you, again. More

My wife and I considered selling our car to avoid having to interact with this dealership. If it weren't for the fact that we love our Golf GTI, we would have. We made an appointment with them when we firs to interact with this dealership. If it weren't for the fact that we love our Golf GTI, we would have. We made an appointment with them when we first purchased the car (from a different dealer). We wanted to have them look it over and the Apple Car Play wasn't working which was something that we wanted to have fixed. Upon arriving at my appointment time I was informed that the appointments do not reserve a time for my car to be seen and are "virtually meaningless except to allow [them] to anticipate the amount of people [they] expect that day." -employee This is extremely annoying as we live over an hour away from the dealership. I had to plead to have my car at least inspected before the trial period was up. I had to take time off work to bring the car in to get the Apple Car Play looked at and bring it in as soon as the dealership opened as was recommended by the staff. They did offer a car service which was convenient. They took hours longer than they predicted to look at the car and told me that they needed to order a part to fix it. This is fine, I don't expect them to have every part on hand. I ordered the part and made another appointment to have it fixed. After a over a week of waiting I called them and discovered they had failed to call and tell me my part had arrived. I made the trek there again to have is repaired. I kept calling for updates. Remember, I am basically stuck an hour away from home without a car, and kept getting vague answers as to when the car would be done. Eventually I got fed up and got a ride home from a friend. This was a good thing as the car would not actually be repaired by the end of the day as promised. Finally, I get a call saying that the repair was completed, and we show up to pick up the car. We test the Apple Car Play in the parking lot before leaving and discover that it still isn't working. We went back to tell the staff. They put an admirable amount of effort into it discovering the issue again. This was still frustrating, however, because it seems to me this should have been tested. Eventually, I am told that they will need another part and I have to schedule another appointment once it is in. I drove down one more time to get it repaired. Things are fine now. For those of you keeping track that is four visits for the same issue. A total of 9.5 hours of driving and roughly 640 miles. Had the problem not been under warranty I would have found someone else to fix it. In the future, we intend not return to this dealership. The Staff seemed indifferent to the issues that they caused and no compensation, or even remorse, was offered for making us come back so many times. I suppose that we would have had a slightly better experience had we lived closer by, but still the lack of customer service, communication, and general competency made us regret purchasing a VW at all. This is something I find unacceptable and I hope that this review will help others from dealing with the same issues in the future. More

Ramon was amazing! We traded in my 2018 jeep compass for a 2019 tiguwan and the whole process was fun, stress free, and super easy. Most places make you feel trapped an We traded in my 2018 jeep compass for a 2019 tiguwan and the whole process was fun, stress free, and super easy. Most places make you feel trapped and you're there all day. We spent probably a total of 2 hours in this dealership. Everyone was engaging and the atmosphere was great. 10/10 recommend More

Such an awesome experience. The people where absolutely amazing. I loved Pua, shes amazing! Woohoo The people where absolutely amazing. I loved Pua, shes amazing! Woohoo More

Great experience 👍 Hector was very professional and took care of business. Thank you for your service. care of business. Thank you for your service. More

Pua was absolutely amazing. She was patient and answered all of my questions without a hint of annoyance or anything! She was helpful in a way words can’t describe. JJ on the ot She was patient and answered all of my questions without a hint of annoyance or anything! She was helpful in a way words can’t describe. JJ on the other hand was so unprofessional. He reprimanded Pua in front of myself and my son and if I was another person I would be so embarrassed and uncomfortable. That is not the way to handle any situation as a superior. It was rude and as I said unprofessional. Besides that the experience was amazing! More

Hector Enriquez sales consultant was very professional and did an awesome job getting me into a 2023 atlas thank you for your kindness and professionalism. . and did an awesome job getting me into a 2023 atlas thank you for your kindness and professionalism. . More

This is my second new vehicle from Street VW and they are great. Very smooth process and great sales staff, especially my sales lady, Pua Crawford. great. Very smooth process and great sales staff, especially my sales lady, Pua Crawford. More

Both the salesman and the finance consultant went seriously out of their way to make sure I got the deal I needed. I cannot say enough about their time and patience and willingness to do whatever it seriously out of their way to make sure I got the deal I needed. I cannot say enough about their time and patience and willingness to do whatever it took to get me in a new vehicle. Thanks Brant and Hector!!! More