Street Toyota

June 8, 2011 Mr. Joe Street, I want to express my June 8, 2011 Mr. Joe Street, I want to express my sincerest appreciation to Street Toyota as well as Ben & Gayla Callaway. I was given the oppor June 8, 2011 Mr. Joe Street, I want to express my sincerest appreciation to Street Toyota as well as Ben & Gayla Callaway. I was given the opportunity to allow them to EARN my business. My initial contact with your dealership came thru the service dept. I have recently been re-located to Amarillo by my corporation. My 2009 Camry was due for its 25K check up. After setting up a 9:00 AM appointment for service on Tuesday, I asked to be transferred to the finance manager. I was connected to Hamid Jolali. I explained to him that I was not interested in talking to a rookie sales person. I wanted to discuss lease options. I expressed to him that I am in the manufactured & modular housing industry. My responsibilities include sales as well as finance. My homes sell from 40K to 200K. I know how delicate the balance is when you’re dealing with a potential new home owner buying a product as high end as we build, as well as the uncertainty which accommodates their concerns for trust and truthfulness. Hamid understood exactly what my issues were. His quote was, “I have the perfect sales professional who will assist you”. I will introduce you to Ben Callaway when you arrive. When I arrived at you service dept. I was promptly greeted with a smile and a hand shake by Jay. He already had my service ticket written up. Next I asked him to introduce me to Hamid. He escorted me personally to his office, where I was professionally greeted again. Within minutes I was introduced to Ben. Again, a handshake and a smile as soon as we were introduced! I don’t think Ben knew exactly what he may be getting into when dealing with this “Crazy Italian”. Our leasing process took from 9:00 am till 2:30 pm., before we could come to an agreement on price, payment, and choice of vehicle. Ben worked creatively and diligently throughout the entire buying process. Most importantly, Ben earned my RESPECT and TRUST. Throughout this entire process, Ben was multi-tasking with other potential customers. During this time I was introduced to and periodically chatted a lot with Gayla, who made me feel like we had been friends for years. As part of “Earning my Business”, I also requested that I have Michelin Tires installed on my new Camry SE. Without a blink, Ben & I shook hands and the deal was consummated! Jamie VanDeSpyker finished the leasing paperwork. While I was waiting for my tires to be installed, I was greeted (I can’t count the times) by your concierges, and who knows how many other people. Before my vehicle was delivered to your customer service bay, Gayla explained the service manual to me. Next, she escorted me thru the whole store and I was introduced to all the department heads. This is the most Ethical, Professionally operated dealership I have ever been associated with!!! My total buying experience was absolutely WONDERFUL to say the least. I was in your dealership until 5:30 pm. At which time Ben & Gayla assisted my in changing out my inventory from one vehicle to another. We gave each other handshakes & hugs prior to me leaving the dealership. In Conclusion: My “Purchasing Experience” thru Street Toyota was The GREATEST PURCHASING EXPERIENCE I have had in years. I will HIGHLY RECOMMEND Street Toyota as well as Ben & Gayla Callaway to any future friends and acquaintances’ who would be interested in purchasing a new or pre-owned vehicle!!! Respectfully, Ric Esposito . More

James has a sincere interest in his client and the challenge to meet the need/request of that client. He is very friendly and willing to take the time to share equally in conversation and technical d challenge to meet the need/request of that client. He is very friendly and willing to take the time to share equally in conversation and technical details. Street Toyota is truly fortunate to have James in their organization. John Hammond More

It was such a pleasure working with the Street Toyota Sales Team again. This is the fifth vehicle we have purchased from Street in the past 11 years. The salesman greeted me at the door and showed me to Sales Team again. This is the fifth vehicle we have purchased from Street in the past 11 years. The salesman greeted me at the door and showed me to his desk where we went over all the facts and figures. We traded a Rav 4 for a Prius this time and we got a really good deal. The paper work was not burdensome and I was out of the dealership in record time. We are enjoying our new Prius and have been getting excellent gas mileage, as advertised. Thanks for the great service, knowledeable and friendly sales team and above all, a great product. More

I took a test ride in a new Prius with Mr Smith. He inspired me with his knowledge about the car. Blair introduced me to several of the people at Street Toyota, each of whom made my visit very friendly inspired me with his knowledge about the car. Blair introduced me to several of the people at Street Toyota, each of whom made my visit very friendly and comfortable. Blair showed me a few of the Priuses in stock but did not have quite the one that I wanted. He took my information and told me he would see what he could do. A few days later called me to come take a look again. He had acquired the one I was looling for and shortly after I drove my pretty Pearl white Prius home. He has called to check on my satisfaction with my new car. I have been very satisfied with my new friend and the Street Toyota dealership. I have not had any reason to take it back to the dealership except to have the oil changed. That is when I have a chance to stop in and have a cup of coffee with my friend Blair Smith. The best car that I could buy with the best gas mileage you can buy with the best dealership and salesman that I've I'ver known. As Blair asks, "Is your arm getting sore from waving at the gas stations as you pass bye". Thanks Toyota !!! Roy Finley More

This was my first purchase from Street Toyota. The entire buying experience was top-notch from the cleanliness of the dealership to the professional, knowledgable, efficient and courteous staff. Phil entire buying experience was top-notch from the cleanliness of the dealership to the professional, knowledgable, efficient and courteous staff. Phil Frazier sold me my car, a Camry Hybrid. He and the support staff were always prompt in returning phone calls, answering questions and seeking to find the car I wanted versus selling me the car they thought I should buy. I always suggest Phil and Street Toyota when asked for a recommendation on where to buy a car. More

Marshall answered all my questions; he followed up with Marshall answered all my questions; he followed up with "check-up" calls, worked with me in every possible way. He even helped me with information Marshall answered all my questions; he followed up with "check-up" calls, worked with me in every possible way. He even helped me with information on another car I had been given instructions for ....and couldn't remember! So I called Marshall...and sure enough, he helped me AND even offered to come out to help me! Marshall typlifies the personnel who have worked on my car, helped me out in a "pinch" or just responded to my questions. I will buy my next care from Marshall....I just don't know when! More

O Our experience with Street Toyota was very good, and O Our experience with Street Toyota was very good, and very successful. We are alway treated with the upmost respect, friendliness, and they always O Our experience with Street Toyota was very good, and very successful. We are alway treated with the upmost respect, friendliness, and they always seem to be eager to help with any questions or problems we might be experiencing with our new Camry. We have recommended Street Toyota to our friends and family. Richard and Shirley Hudson More

We were extremely pleased with all aspects of our 'buying experience at Street Toyota. We had heard that customer service was the focus of this dealership, and we totally agree with this statement. Our pra experience at Street Toyota. We had heard that customer service was the focus of this dealership, and we totally agree with this statement. Our practice is to keep our cars for quite a few years and so we knew we wanted a car with a reputation for longevity, hence choosing Toyota. However, the customer service aspect was extremely important to us as well. Greg Smith was extremely knowledgeable about the car we chose and the other models we also considered. He assured us that we could call him with any question we might have in the future regarding the operation of the car. He did take quite a bit of time to walk us through the basics of the 'whistles and bells" on our Highlander Limited before we drove it off the lot. Every person we encountered during our shopping visits were very cordial, helpful and always very cheerful. It was easy to tell that they truly enjoy their jobs and are proud of the Toyota products. More

I have purchased 5 cars from Greg and he always works hard to find the car I want. This last sale occured after I visited a rival dealership for a different manufacturor and then went to Street to compar hard to find the car I want. This last sale occured after I visited a rival dealership for a different manufacturor and then went to Street to compare. Greg took the time to explain to me why the competitions offer would not work and then went to work to beat them. He spent the time necessary to ensure I would get the car I wanted at a fair price. The staff at Street Toyota always strive to deliver top quality service for their customers in all circumstances. I appreciate Greg Smith for all his hard work and dedication to his customers. I would recomend Street Toyota to anyone for car sales as well as service. Anyone that is who would want to be treated as a valued customer instead of a burden. More

It was Charlie's day off, but when the dealership contacted him to tell him we had asked for him, he came in anyway. Charlie is always pleasant to deal with and is eager to make purchasing a vehicle contacted him to tell him we had asked for him, he came in anyway. Charlie is always pleasant to deal with and is eager to make purchasing a vehicle a pleasant experience. We asked for him the second time because we had such a good experience with him the first time. More