Street Smart Auto Brokers

Gen responded

Complete

Street Smart Auto Brokers responded

Your narrative is full of inaccuracies and false information. First of all, the title was present when you purchased the vehicle. The title was inadvertently sent to an address in Florida. That person said he would use our UPS account and send it back. He said he did that, but UPS has no record of it. The sender insists he sent it and UPS lost it. The tracking number was not fake. Also, we have record of multiple phone calls answering your questions and explaining where we were in the process of requesting a duplicate title from the seller in Texas. You also could have received another temp tag from us. You are correct in that there are sometimes extenuating circumstances. We cannot control how quickly other states produce duplicate titles, nor do we have any control over Colorado DMV. Your questioning our integrity is unwarranted, and your opinion of Colorado law is inaccurate. When the duplicate title arrives, it will be sent to you immediately.

Sgoldy1780 responded

It is quite telling that it took you less that an hour to respond to a negative review after no substantive information was given by your employees and you failing to respond to phone calls. I too have a record of the calls, emails, and paperwork which would show that your 'answering of questions' amounted to different excuses as to why it was not in my possession and that it would 'take around a week to get it to me' - which occurred for months. Additionally, here are some direct quotes from different sources about the illegitimacy of the 'answer' you gave: (1) Why the 'present title at sale' was not given to me: "This can happen for many different reasons. The most common is that there was an error with the paperwork that was sent in by the dealership. If the paperwork was rejected, then dealership must complete and deliver the registration within 60 days. This may continue on for a period of time, but if the dealership is found to be prolonging the submission of the application, then they will have to pay a fee per improper submission. At the end of the 60 days, if the dealership still has not been able to properly submit the paperwork, along with all relevant information, then they may be subject to penalties ranging from penalty fees to loss of their license. Additionally, if the dealership is knowingly failing to obtain a title for you, then they may be subject to having their dealership license suspended or revoked, depending on previous situations. (2) Time frame of getting a Duplicate Title: To request a duplicate title, visit a Department of Motor Vehicles (DMV) or Secretary of State (SOS), either in person or online. It can take around 30 days to get a duplicate title in the mail. Whether it be improper business practices from you or incorrect information given by your employees is not for me speak on. What is clear is that you have failed on multiple accounts to do your due diligence in properly selling a vehicle. Your poor attempt to negate the validity of my experience with an equivocation fallacy; calling my direct quote from CO Title regulation an 'opinion' and my statement of events a 'narrative' would be additional reason to question the integrity of your practices. Genuinely, I only care to put this whole issue behind me because it is causing me great stress. However, the choice to egotistically defend yourself before respecting this breach of trust is disheartening and the reason I chose to leave a review - so that this information is public record. I have been patient and gracious towards these setbacks for six months but am tired of being dismissed. I was given paperwork by a DMV clerk who advised me on this issue and suggested I reach out to the Auto Dealership Investigations Division which I will proceed with since no further attempt to act is indicated by your response.

Extrac responded

Thanks to everyone there!