Straub Nissan

I had a very good service encounter but find it very interesting that a fee is now charged for using a credit card. interesting that a fee is now charged for using a credit card. More

Sales were great but absolutely no service after the sale! I have a 2021 Nissan Rogue, horn stopped working. Straub Nissan service center in Tridelphia, West Virginia about one month ago to troubleshoot sale! I have a 2021 Nissan Rogue, horn stopped working. Straub Nissan service center in Tridelphia, West Virginia about one month ago to troubleshoot the non working burnt. Which is a safety issue! It took less than an hour to look at me car to tell me that it needed a horn assembly, which they had to order, it would be in mid week the following week, given this was a Friday. No offer for a loaner vehicle to keep safe and they must have hosed off my car which water was dripping from exterior with streaks of a half washed car. I have called every week for the last 3 weeks and guess what the horn assembly still isn’t in. I was told by a lady service rep that she would have someone check and call me back. Yea, that never happened. I have called every week to check and all I get is attitude from the service dept as if they are irritated that I am worried about driving my 2 year old vehicle without horn!! I was told today, that’s Nissan not sending the part… guess what genius you work for Nissan!! No customer service at all! At least offer a vehicle to drive that has a actual horn and update the customer!! Simple customer service!!! Is the horns that bad that Nissan can’t keep up replacing them?? They are still assembling new Nissan Rogues with horns!! So frustrating I will Never buy another Nissan again due to no service after the sale!! More

Everyone at Straub Nissian were very friendly kind helpful and made the entire process fun! helpful and made the entire process fun! More

Everyone is always pleasant and professional. From the phone operator to the salesman to the service staff and technicians. We have enjoyed doing business there. We are on our 5th vehicle from St From the phone operator to the salesman to the service staff and technicians. We have enjoyed doing business there. We are on our 5th vehicle from Straub Nissan and plan to continue, barring cost prohibitive vehicle prices in the future. More

Thorough and professional. They take the time to explain the service and assist. The service is good and inexpensive. They take the time to explain the service and assist. The service is good and inexpensive. More

I am always very well taken care of. They really give the personal touch! Ty They really give the personal touch! Ty More

Great service! ! Salesmen and service dept very friendly, knowledgeable and accomodating! Well pleased with the condition of our car after service! ! Salesmen and service dept very friendly, knowledgeable and accomodating! Well pleased with the condition of our car after service! More

Very friendly staff. Made car buying easy. Very helpful. Salesman took the time to go over the features of the car with us as well. Financing was easy as well and their e Made car buying easy. Very helpful. Salesman took the time to go over the features of the car with us as well. Financing was easy as well and their electronic processing was fantastic! More

Had a 9am appt for oil change and tire rotation, I got there early and they took me right in and I was done and of there a few minutes after 9. Fast and reliable work. Awesome job guys! there early and they took me right in and I was done and of there a few minutes after 9. Fast and reliable work. Awesome job guys! More