Stoops Buick GMC

Stoops is offer the best service and the kindest people! I switched from another dealership and make to Stoops GMC because of how wonderful their customer service has always been to my husband. Really from t I switched from another dealership and make to Stoops GMC because of how wonderful their customer service has always been to my husband. Really from the sales guy we have had to the service rep, it is hands down the best. The workers are all kind and curtious. They are quick to get you in to have your vehicle looked at and always keep you in the know as they are working. They go above and beyond to ensure you have the best outcome when coming to them. Anytime I call over the phone, everyone is so respectful and happy to help. My husband and I have never had a bad experience. We love it so much that we drive from Brownsburg to come to them. And yesterday my husband semi- joked that when we move to arkansas, we will still come back to Stoops in Indiana to buy all our cars. Incredible all around! More

Went in for an oil change and problems with my navigation sy Toni and Mike were able to correct my problem with my navigation system. I was extremely happy Toni was able to make sure it was working correctly b Toni and Mike were able to correct my problem with my navigation system. I was extremely happy Toni was able to make sure it was working correctly before I left the dealership. I would definitely recommend them if someone has a problem. More

What a Surprise!!! Took my car in to Stoops, as I have for everything, with a door panel loose. Made an appointment to bring it in and have it fixed! Much to my surprise Took my car in to Stoops, as I have for everything, with a door panel loose. Made an appointment to bring it in and have it fixed! Much to my surprise it was more of a job than I expected! The cost was way higher than expected, and I was so upset. My car is almost paid for, with very low miles and I wanted to keep it in great condition, so I agreed to have the work done... Much to my surprise, Tony in the service department found all kinds of discounts and the price was much lower, and the job was done PERFECT. More

fast service We had a fuel delivery problem with our Regal. Mike Gill got us in to the service department quickly. The problem was quickly diagnosed and repaired. We had a fuel delivery problem with our Regal. Mike Gill got us in to the service department quickly. The problem was quickly diagnosed and repaired. There was also no charge due to the extended warranty that we purchased. This is the type of service we expect and the kind that we always receive at Stoops Buick GMC. Marc Wolfgang More

Elderly Extortion Stoops talked my 73 year old mother, that had been told by her doctor not to drive, out of her Cadillac she owned into a lease. Now that I have taken Stoops talked my 73 year old mother, that had been told by her doctor not to drive, out of her Cadillac she owned into a lease. Now that I have taken over her care, I have discovered that the lease is due to be turned in and the equity from the Cadillac is missing. More

They take care of their customers! My car required a part that took a week to find. They put me in a courtesy vehicle immediately which prevented me from missing work. Then when I nee My car required a part that took a week to find. They put me in a courtesy vehicle immediately which prevented me from missing work. Then when I needed to leave for vacation, Toni searched all day for a rental that would meet my needs! She went above and beyond to help me! More

routine service Came in today for 15,000 mile routine maintenance. Toni was very helpful and suggested my car was due for alignment . Service was speedy and efficient Came in today for 15,000 mile routine maintenance. Toni was very helpful and suggested my car was due for alignment . Service was speedy and efficient. Thank you, B. Sherwood More

Excellent overall service experience Toni in service did an excellent job. She made sure she understood the concerns I had with my car and kept me informed as the diagnosis progressed (co Toni in service did an excellent job. She made sure she understood the concerns I had with my car and kept me informed as the diagnosis progressed (coolant and breaks). The tech did an excellent job as well and pointed out areas to watch and service in the next few trips. These folks are the reason I have continued to go out of my way to have my car serviced More

Toni Golladay, you are the Best Service Advisor! Toni Golladay was my service advisor. She was very nice, and polite. She took time to listen to my needs and wants. She took time to help me get all Toni Golladay was my service advisor. She was very nice, and polite. She took time to listen to my needs and wants. She took time to help me get all the arrangements made including, talking to Chris in the parts department. Toni is one of the main reasons that I continue to come back for my service work. I give her a five star rating, I recommend her to all my friends Thank you so much Toni for your hard work and customer service. It does not go unnoticed More

Pleasant and Painless My husband and I had been looking for just the right vehicle for about a year when we pulled into Stoops for a cruze around their lot. After getting o My husband and I had been looking for just the right vehicle for about a year when we pulled into Stoops for a cruze around their lot. After getting out to peek into a few possibilities, Rich Santomassino introduced himself and chatted away with us as though we were good friends. We posed many questions to him which he answered immediately due to his competent knowledge. We found him to be pleasant, informative, honest, and patient with a couple of green horns when it came to the newer technology which we were unaccustomed to. There was never a moment throughout the entire process of our question and answer time where we felt like "fresh meat." The buying process was just as painless; the certified used vehicle was exceptionally clean, and the price fair. There was no pressure whatsoever as we experienced total freedom to make up our own minds given our options. Rich earned and deserved our trust! We highly endorse both Stoops and Rich if you are looking for a new vehicle, and a great guy to deal with. Richard and Michelle More