Stoops Buick GMC

NOTHING GOOD! I attempted to purchase a vehicle that I really, really wanted in Nov. 2017 after my vehicle had been totaled through no fault of my own...the person I attempted to purchase a vehicle that I really, really wanted in Nov. 2017 after my vehicle had been totaled through no fault of my own...the person at fault was a Plainfield Police Officer! I was desperate to get a vehicle as I had been in rentals for over a month. I went to Stoops, (dont remember the salesman), test drove a vehicle, for which I was very interested in purchasing. At first the deal did not go through, I suggested I had more income and awaited another response. I never heard back from them till a couple weeks later. THEY REALLY WANTED TO SELL A CAR DIDN'T THEY??? Well, needless to say, I ended up buying a FORD at another dealership! Now, problem No. #2...Most of last week (mind you, this is now July 2018) and this week I have received at the very minimum of a dozen phone calls from Stoops warranty or extended warranty departments. Even if this IS a separate entity, Stoops apparently SOLD my name and phone number to these entities and now they will not leave me alone! All have different phone numbers & want to discuss my Buick warranty! I have REPEATEDLY told the individuals, that I do not OWN a Buick, have NEVER owned a Buick, and have no INTENTIONS of purchasing a Buick! (Especially from Stoops).I have told these people this AND to stop calling me! But noooo... they keep right on calling! Last week when the calls started, I actually BURIED my mother, out of town and this week, I've had the flu for 4 days! I DO NOT NEED THIS BALONEY! (That is putting it very mildly). To sell or give someone's name to a third party, when NO transaction or purchase was ever done is pathetic. I dont want no excuses, I want it to stop and STOP now! I dont care who has to be called, get it done. Now to future customers...think twice before doing business at Stoops if they do this type of stuff. If I could give zero stars I would! (I do not know names of individuals, so boxes checked are incorrect) More

We Love our New Sierra 1500!!!!!! My husband and I had been shopping for a car for months. We finally decided on what we wanted and Zach and the team at Stoops made it super easy. I My husband and I had been shopping for a car for months. We finally decided on what we wanted and Zach and the team at Stoops made it super easy. I called and gave them the run down of what I wanted and they made it happen. They had the car pulled up and ready for my husband when he arrived and made the transaction quick and painless. We will be back for sure!!!!! More

Took 2.5 hours for oil change. Caught lying twice! Was terrible. Said one thing to my wife in waiting room and a different story to me on phone when I called about why my wife and daughter were in the Was terrible. Said one thing to my wife in waiting room and a different story to me on phone when I called about why my wife and daughter were in the waiting room for two and a half hours. Told her that she had multiple issues with the car but when I spoke to him, there was only a few of these mentioned. He told my wife that he would get an estimate together (that he never did in writing) and that was the reason for such a long wait. After another 45 minutes, he comes back and tells her that he will just call her with it! What were you doing for that extra hour Mike? Do your job honestly and treat All Women like you would treat your mother or your daughter. Then Mike wanted to make sure that he spoke with my wife and not me! What are you worried about Mike Gill? Getting caught in another lie? Not doing your job efficiently or with integrity? Bottom line is Mike Gill got caught lying and trying to hustle a woman, who already waited in the waiting room for 2.5 hours, and did so easily. Never had an issue with Stoops until now. Mike gill and Stoops will lose business. This story will spread on social media. Stay tuned... More

Chuck should be the trainer for all car sales personnel! Imagine getting a phone call that starts, "Your husband mentioned that you needed a car that would work for transporting your quilting and sewing mach Imagine getting a phone call that starts, "Your husband mentioned that you needed a car that would work for transporting your quilting and sewing machines. I have two that would probably meet your needs and be in your price range..." For the first time as a car buyer I felt respected as a person whose needs mattered! As a female, I was expecting to be relegated to a 'second' position with questions directed to and through my husband, because that had been the experience elsewhere (and had been very irritated by that attitude.). Chuck talked to me directly! I actually enjoyed the whole experience! Not only did I feel respected, I felt empowered and in control. If you are a lady looking for a vehicle, Chuck at Stoop's Buick in Plainfield is the first person to contact. More

Service My car was towed to this dealership after I had a wreck on the way to the airport. When i was in Florida Toni in service did a great job keeping me in My car was towed to this dealership after I had a wreck on the way to the airport. When i was in Florida Toni in service did a great job keeping me informed as to what repairs were required and talking with my Insurance company. She kept me updated and always returned my calls in a timely manner. More