Stoops Buick GMC

A Quality Service Experience at Stoops Buick in Plainfield April 18, 2019 ~~ 9:15 a.m. ~~ Service at Stoops Buick in Plainfield, Indiana: I found the "Service Experience" at Stoops Buick to be Excellent!! April 18, 2019 ~~ 9:15 a.m. ~~ Service at Stoops Buick in Plainfield, Indiana: I found the "Service Experience" at Stoops Buick to be Excellent!! Central to this experience was Cristie Stocking (Service Department). She was: 1. Friendly; 2. Competent; 3. Was Excellent at explaining what needed to be done in removing the Locked Lug-nuts which had been put on backwards and the key had been lost ~~ totally botched by a phantom "Lug-Nut!!"; 4. And she gave me quality advice on further service for the car which Stoops Buick offered. (She reminded me of the quality employees I worked with at American States Insurance for 39 years in Indianapolis.) She is a winner!! I also found the Stoops Dealership, at large, to be extremely well organized. The facility was also flawlessly clean ~~ that takes extremely high standards and genuine effort. I am not sure a car dealership could be of much higher quality ~~ every action I observed seemed to be well thought out and well executed! I was impressed. The work which was performed on my 2016 Buick Regal was done with amazing speed ~~ as the task at hand was no simple issue ~~ Locking Lug-nuts had been put on backwards and the key had been lost in the sea of leased cars at Enterprise. (I was unsure how removing those Locked Lug-nuts could be done ~~ but I was sure with the hundreds of cars that Stoops and The Buick Corporation service each year ~~ there had to be a procedure to remove the Locked Lug-nuts. (I am not sure who the person in the service bay was, but he or she also deserves special recognition ~~ he or she worked quickly and performed high quality work!!!!!) I am still amazed how quickly the work was accomplished!!!!! I would also like to recognize the gentlemen in the parts department. I related to their perception of what my car needed ~~ I had really "Good Vibes" from them. The guys know their jobs well and related some rather fascinating information about their experience, and that of the Stoops Dealership. I like those guys!!! Generally speaking I found the experience at Stoops to be a high quality encounter during this Easter Week of 2019. Thanks again to Cristie Stocking for being the excellent gateway for my service experience at Stoops Buick. She is a winner! Blessings to all at Stoops on this Holy Easter Week!! (Thanks to the Lord for a quality experience in the auto industry!!!!!) Charles Robert Hine More

Excellent service! I knew what I wanted. Chuck was super friendly and down to earth. I told him what I wanted to spend and what I wanted to pay each month. He got me the I knew what I wanted. Chuck was super friendly and down to earth. I told him what I wanted to spend and what I wanted to pay each month. He got me the deal I wanted as well as fixed a Knick that was In the truck I bought and filled my fuel tank up. I would definitely recommend him to friends and family that are looking to purchase a car/truck! More

Outstanding Sales Team and Dealership Stoops Buick GMC is a fantastic dealership to purchase a vehicle or have your vehicle serviced. This was the third vehicle we purchased from Stoops. Stoops Buick GMC is a fantastic dealership to purchase a vehicle or have your vehicle serviced. This was the third vehicle we purchased from Stoops. Chuck, our salesman, is so professional and applies no pressure to do a deal. The whole purchasing process was stress free and I recommend visiting Stoops when in the market for a car. I like getting on line and looking at their inventory first then I contact Chuck at Stoops and tell him the vehicle I want see. Their service department is top notch also. They do everything possible to make sure you are happy with your experience in the service department. We have both our vehicles serviced here. Staff is very friendly and knowledgeable. My wife and I highly recommend Stoops Buick GMC for purchasing or servicing a vehicle. More

Best experience - No hassles I have a LOT of experience with new car dealers and am very selective with who I work with. I normally have to explain (and re-explain) that I won’t I have a LOT of experience with new car dealers and am very selective with who I work with. I normally have to explain (and re-explain) that I won’t hassle with pressure and will walk out the door instantly if anyone tried to play a numbers game (and have done so many of times!). I opted not to say anything and see how these guys handled my business. Over the few days I spent in conversations, negotiating, and deciding, I never got any sales pressure, got every answer I expected (even when asking questions I already knew the answer to), and after going through the numbers line by line, everything was exactly as I had calculated on my own with every discount, rebate, etc., to the penny. To top it all off, even the service folks were top notch and honest with great attitudes when I returned a couple days later to have my special-ordered wheels installed. Highly recommend and will definitely go back! More

Easy to deal with not pushy Chuck was a very simple down to earth man, if he couldn’t answer my questions he found someone that could immediately, glad I stopped in and very happ Chuck was a very simple down to earth man, if he couldn’t answer my questions he found someone that could immediately, glad I stopped in and very happy with my new truck More

Used car purchase This is the second vehicle I have bought at this dealership in three years. The professionalism has been the same both times and it is very good. Serv This is the second vehicle I have bought at this dealership in three years. The professionalism has been the same both times and it is very good. Service after purchase also has been excellent. I will return in the future. More

Car buying Chuck was friendly and greeted us right away when we walked in . He listen to what we wanted and the price range. Did not try to sell us up above from Chuck was friendly and greeted us right away when we walked in . He listen to what we wanted and the price range. Did not try to sell us up above from what we wanted . Was not pushy More

Effective salesman let’s us look at our pace. Visited Stoops with my Wife Elaine to talk with Steve Willett about trading autos. Steve couldn’t have been nicer. We were allowed to view autos and a Visited Stoops with my Wife Elaine to talk with Steve Willett about trading autos. Steve couldn’t have been nicer. We were allowed to view autos and ask questions at our own pace. He allowed us to drive those we were interested in with no hassle, answered all questions professionally and was super courteous. We hope to visit Steve again one day for a repeat performance. More

Always greeted with a smile and excellent service I have purchased multiple vehicle from Steve Willett and have always been fully satisfied with each one. I’m sure I will return for future purchases. I have purchased multiple vehicle from Steve Willett and have always been fully satisfied with each one. I’m sure I will return for future purchases. More

Completely satisfied I have purchased 3 new GM vehicles and always completely satisfied with their entire sales and service and highly recommend. Jerry Johnson formerly I have purchased 3 new GM vehicles and always completely satisfied with their entire sales and service and highly recommend. Jerry Johnson formerly Plainfield, in More