Stoops Buick GMC

Great Experience Appreciate the time our salesman (John Conway) took w/ us. He was very informative & had a great sense of humor! Very helpful $ great dealership. Wo Appreciate the time our salesman (John Conway) took w/ us. He was very informative & had a great sense of humor! Very helpful $ great dealership. Would recommend ! More

Outstanding and Friendly We found exactly the used Buick we were looking for at Stoops Buick GMC by using the internet. We called, and a gentleman, Chuck Sechrest answered. Af We found exactly the used Buick we were looking for at Stoops Buick GMC by using the internet. We called, and a gentleman, Chuck Sechrest answered. After explaining that we lived over 140 mi. away, he assured us this vehicle would be worth the trip and meet our stated desires. Chuck was waiting for us after our two hour drive and professionally demonstrated the 2013 Buick. It was exactly the vehicle my wife and I desired. Chuck and the staff were very fair and transparent. They offered a fair trade for our car, and we were able to drive our new used Buick home. Needless to say the trip back was much nicer than the trip to Plainfield. Thank you Chuck, Tyler and staff at Stoops. When it comes time for another Buick, we will be back. More

Talk to Joe Hayes!! Any time I have needed a car, Joe Hayes has always been the first (and only) guy I call.. He will find you exactly what you're looking for. Friendly, Any time I have needed a car, Joe Hayes has always been the first (and only) guy I call.. He will find you exactly what you're looking for. Friendly, personable, and honest, it's a pleasure doing business with Joe! More

New Verano ! For my daughter ! Steve Thomas and Jim Jarvis I had been looking at several different cars on the market at different dealerships. When I made that call to Stoops, St Steve Thomas and Jim Jarvis I had been looking at several different cars on the market at different dealerships. When I made that call to Stoops, Steve, knew safety and price was my concern. I sincerely appreciate that this transaction was quick and easy. I would recommend this dealership to everyone looking for the best deal and honest employees. Thanks James and Marlene Burney More

Top Notch Cars, Top Notch Service and Top Notch People! I can happily say that my car buying experience with Stoops was the best I have ever had. Every facet of the transaction was seamless and it couldn I can happily say that my car buying experience with Stoops was the best I have ever had. Every facet of the transaction was seamless and it couldn’t have went any smoother. My husband and I drove from Louisville, KY to purchase a 2013 GMC Acadia and it was well worth the drive! Sarah Riley in the internet sales department was great to work with as was the sales manager Joe Hayes. There were no surprises as everything we had discussed over the phone was exact to when we arrived at the dealer ship. The vehicle was in pristine condition, and Kevin in finance was able to offer an exceptional rate and loan term in addition to being tremendous to work with. I sincerely appreciate the level of service and honesty of the team at Stoops. Joe, thank you for being so accommodating and going above and beyond for us. We will definitely consider Stoops for future auto purchases and would highly recommend them to anyone shopping for a new auto. Thanks again Stoops Team! You are truly a class act. Chris and Jennifer Fries-Louisville, KY More

Buying my GT Mustang from a Buick dealership I'm a die hard Ford gal. I just purchased my 7th Mustang and for the first time I made the purchase NOT from a Ford dealership. My beautiful 2013 G I'm a die hard Ford gal. I just purchased my 7th Mustang and for the first time I made the purchase NOT from a Ford dealership. My beautiful 2013 GT came from Stoops Buick in Plainfield Indiana. I had been searching for my GT online for a month when I came across this one at Stoops Buick. We'd already had 2 sour experiences at Ford dealerships during our search for the right GT so I admit I was a little unsure what to expect buying a Ford from a Buick dealership: Joe Hayes at Stoops treated us as though we were buying a brand new vehicle! He made it a wonderful buying experience! I will be sure to share with everyone how I bought my beautiful GT from Stoops Buick in Plainfield Indiana. Thank you, Joe! More

A Dealership that really cares about its customers! Update 12/19/2014- After expressing my concerns, Stoops did reach out to me based on my disappointment below. They felt that the tires were fine but w Update 12/19/2014- After expressing my concerns, Stoops did reach out to me based on my disappointment below. They felt that the tires were fine but wanted to try and make things right so they offered to replace the tires that were dry rotting and having issues with a brand of tire I felt better about and stated they wound give $400 towards a new set of tires and I would have to pay $532.68. Although this was not what I felt should be what to pay, it is important to be fair about the process. Had I bought the car with brand new tires, Stoops would have had to add the price of new tires into the costs/price of the vehicle. It's very important to say that these people at Stoops in Plainfield are good people and they did treat me fairly and with great respect. I want to say thank you to all of them and I look forward to doing more business with Stoops Buick and will recommend them to everyone who is seeking to buy a car. Thank you Stoops for caring about me and my family and our safety. - Written 12/16/2014 I purchased a 2011 Certified Pre Owned vehicle. Even bought additional warranty. After driving on the highway over the weekend after buying it I experienced severe vibration when breaking so took it back for service check. They replaced the front rotors ( remember, this CPO car went through a 172 point inspection just days before i bought it and the salesman proudly showed me this multiple times times during the negotiations), and it seemed to eliminate the severe vibrations. However only a few weeks later during my travels I experienced unusual tugging on the front end on slow speeds and then still vibrations in the steering wheel on the interstate. So, I took a look at the tires and there is severe cracking all along the sidewalls on all four tires. As though they are severely dry rotted. So I took it back into to service again. After waiting for the service tech for 45 minutes, he came back and told me I would need to spend approximately $1000 for a new set of tires. Now I've had this certified prep wend vehicle for 60 days and only driven it 2000 miles, with all the vibration issues they are claiming the tires are not covered. I have submitted a complaint to GM Certified preowned division and the Indiana Better Business Bureau. It saddens me that as nice as everyone was, knowing the severe and dangerous tire issues, they would do this. So I tell you, everyone thinking of buying a certified preowned vehicle, this dealer had tire shine on the tires making them look new and used the framework of tire depth in the 172 point inspection to quite frankly bamboozle me into thinking the tires were fine so they could have me thinking I was acquiring a CPO vehicle with good tires. Now they are trying to have me buy tires for it after having it 60 days and two service appointments by claiming they are not warranted. This is not a good honorable Certified preowned vehicle experience and sadly has everyone fooled about this dealers reputation. Make it right Mr Stoops, you know you can so I can let everyone know that you were honorable and selling truly Certified Pre Owned Vehicles. More

Great man to buy a car from! From the time he answered the phone (late) until we drove off the lot, Steve Willet was very informative, helpful and courteous. We bought a 2012 Bui From the time he answered the phone (late) until we drove off the lot, Steve Willet was very informative, helpful and courteous. We bought a 2012 Buick Lacrosse on Sat. July 12th and were very happy with the whole experience. We will recommend them to our friends and family. Oh and Steve the Stone Creek restaurant was great! Thanks for the fried green tomatoes!! More

Chuck's The Man Came from Muncie, IN to look at at a 2012 Enclave we found on the website. We called on the road ahead of time, when we got there Chuck Sechrest had Came from Muncie, IN to look at at a 2012 Enclave we found on the website. We called on the road ahead of time, when we got there Chuck Sechrest had the car ready and waiting for us. Awesome service, not a detail overlooked and we got the care we were looking for! We without a doubt will be back to see Chuck for our next vehicle. More