Stoops Buick GMC

Consistent Stoops Buick has a good service department. Toni is great to work with and makes sure there are no surprises. My bill has always been equal to or le Stoops Buick has a good service department. Toni is great to work with and makes sure there are no surprises. My bill has always been equal to or less than the estimate Toni provided me prior to authorizing the work. More

Will be back! John Conway is a great salesperson. This is the 2nd Lacrosse I have bought from him. He goes out of his way to make sure you get the car you really wa John Conway is a great salesperson. This is the 2nd Lacrosse I have bought from him. He goes out of his way to make sure you get the car you really want. I will Be back when it comes time to get a new one. Thanks! More

Best Dealer Ever Great sales; service and finance! Everything was quick; they explain me everything I want to know and now I have my wonderful car that I can't compla Great sales; service and finance! Everything was quick; they explain me everything I want to know and now I have my wonderful car that I can't complain.. More

Great experience! Our sales associate, Ryan Fawley, was very professional and pleasant! He answered our questions, sought any information we requested and had conscient Our sales associate, Ryan Fawley, was very professional and pleasant! He answered our questions, sought any information we requested and had conscientious follow-through yet was not one bit pushy! We would recommend him to anyone! We are very pleased with our vehicle. More

Bring my truck in for service. Very friendly dealership. Sue really worked hard to get my truck back to me when we ran into a little problem with it. Thanks Sue. Very friendly dealership. Sue really worked hard to get my truck back to me when we ran into a little problem with it. Thanks Sue. More

Awesome experience This is the 2nd vehicle that I have purchased from Joe Manderino and Jim Jarvis at Stoop's. I would highly recommend both. Joe made the experience ver This is the 2nd vehicle that I have purchased from Joe Manderino and Jim Jarvis at Stoop's. I would highly recommend both. Joe made the experience very pleasant and quick. More

Customer Experience. I felt like a VIP Hi, I have a 2004 GMC Yukon Denali for 3 years now. As my truck is not new, I have always taken the cheap rout when it comes to parts and service (my Hi, I have a 2004 GMC Yukon Denali for 3 years now. As my truck is not new, I have always taken the cheap rout when it comes to parts and service (my buy here, pay here dealer’s mechanic). I cannot complain about my dealer. My regular mechanic has always helped me with payment plans and he does a great work. I had never before tried what I call (a Fancy Dealers Mechanic) because I thought the price was always high. This time my car had a problem that my regular mechanic could not help me with. He recommended me to go to a GMC directly. Immediately I thought… “Here goes my Vacation Money” I checked on Google and got the address for Stoops Buick GMC. I got to the sales office (very nice place) and immediately after opening the door, one of the sales persons came to me and asked me how he could help me. I explained the situation and he immediately directed me to the service area. When I got to the Service area, I met Mike Gill (my Service Consultant) … What a service! He explained all the services and time required. I was very impressed. The area was very clean and everyone knew what they where doing. Still… I was concerned about my “Vacation Fund”, but I had no choice, I had to fix my car, so I left the car. Since I did not have an appointment and It may take a few hours before he could know exactly what was wrong with my truck, Mike asked if I needed a ride home. I was a little confused. What do you mean? I asked. He told me that they have a shuttle service or something like that. Even though my sister came to pick me up, the very nice lady was there ready to take me back to my place if I needed her to… Once again, I thought… “My Vacation Money”. After a few hours, Mike called me with the big news. It was the Yaw Rate Sensor. He explained what it was and gave me the Grand Total… Not Bad At ALL… Mike worked with me on the price and I gave him the Go Ahead… Next Day (Today) I went to get my truck. Mike was expecting me with all the paperwork in one hand and my keys on the other. He took me to the cashier. I did not had to wait even a minute. He made me feel like I was a VIP customer. When I got to my truck, it was washed. My Truck Looks and Works GREAT. So, in my opinion the price was fair. I expected to pay FAR MORE than what I paid. In terms of service, Stoops Buick GMC provided a Supper Customer Service Experience for me. I have to say, with Service Consultants like Mike Gill, it is very easy to achieve that level of customer satisfaction. I will be back again. More