Stoops Buick GMC

Used car purchase I gave them a five star rating. The service was excellent and our car guy was rich santomassino.. he was great and answered every question we had. He I gave them a five star rating. The service was excellent and our car guy was rich santomassino.. he was great and answered every question we had. He never hurried us and was awesome. We felt very satisfied with the whole experience. We will come back. More

Very good experience I was not sure if I wanted to trade up just yet but I found a new GMC truck that was a good deal. Steve and John made the process go very well. This i I was not sure if I wanted to trade up just yet but I found a new GMC truck that was a good deal. Steve and John made the process go very well. This is the first place I will go to look in the future. Thanks More

New Vehicle Purchase We really appreciated the time and effort Mr. Willett spent helping us pick out and purchase a vehicle We were happy with. Jerry and Rita Floy We really appreciated the time and effort Mr. Willett spent helping us pick out and purchase a vehicle We were happy with. Jerry and Rita Floyd Mooresville, IN More

No Pressure and Amazing Service My husband and I had been casually looking for the right vehicle but were in no hurry to buy. Most dealerships we visited never followed up or took ti My husband and I had been casually looking for the right vehicle but were in no hurry to buy. Most dealerships we visited never followed up or took time to "qualify" the customer. On a whim we made the 45 minute drive down to Stoops where we met Rich Santomassino. Rich took the time to actually listen to our needs. He is very knowledgeable and helped discuss at length our options and the pros and cons, never pressuring us. Rich actually got his used sales manager involved to find us EXACTLY what we were looking for. It took a few days but Stoops went to auction and brought back a vehicle that met our criteria. Rich stayed in contact with us the entire time keeping us updated as to the status of the search and arrival of the car. When it came time for the test drive etc. there was absolutely no pressure to buy. Stoops wanted us to be 100% satisfied. If you are in the market for a car, stop by Stoops and talk to Rich. You will not be disappointed. He definitely earned the right to be first on our list when we are in the market for another vehicle. More

No Hassle I was skeptical of the no hassle price listed online since it was about $3000 less than local dealerships but decided to go see if it was really a no I was skeptical of the no hassle price listed online since it was about $3000 less than local dealerships but decided to go see if it was really a no hassle price. We were from out of town and had to drive an hour and a half to get there. The salesman was waiting for us upon arrival and quickly took us to do a test drive of a few different Chevrolet Malibu's. He was friendly, quick, and knowledgeable about the car's features. We were very pleased to find out that the price listed online was the actual price. There was only one added cost of $250 that would benefit someone if they lived close enough to the dealership, but they took this off for us since it was not going to benefit us. I love, love, love the no hassle price approach because I don't have the time or energy to negotiate back and forth just to get a fair price. I was trading in my current vehicle and they handle trade ins very differently than other dealerships. They actually go through the blue book value with you and also give you what their dealership appraises the car for. Whichever is higher is what you can get for your car. Kelly Blue Book gives them a check for the vehicle if their price is higher. This was a new experience for me and left me feeling like I got a fair price for my trade in. Steve Stason was our salesman and he was very patient and also very expedient to get us out of there that very same night. He stayed late to make sure we left with the vehicle and that we knew about all of the technological features of the car. The loan process was very easy as well and they didn't try to upsell us something that wasn't needed. Once again I really appreciated the no hassle approach. This has been the only time I have purchased a car and not felt pressured to purchase something that I didn't want or need. I can't say thank you enough and we will definitely be back for our next vehicle purchase! More

Always friendly and willing to answer my questions Great staff letting you know along the way on the status of the work being done to your vehicle. Sales person never forgets his customers always speak Great staff letting you know along the way on the status of the work being done to your vehicle. Sales person never forgets his customers always speaking passing through the waiting area. Feel like family! More

Shopping for a New Car My fiance and I were shopping for a new car, and we were really looking for something bigger than the current vehicle that we had. We worked with Rich My fiance and I were shopping for a new car, and we were really looking for something bigger than the current vehicle that we had. We worked with Rich Santomassino, and he was phenomenal. He was very helpful with information about the car we were looking for, and at no point did we feel pressured to make a snap decision. Rich was great to work with, and I would recommend him to anyone looking to purchase a new or used vehicle. Jay Raplee was also very helpful in assisting us on determining which vehicles may best suit us, and was very kind throughout the entire process. Jay even came in on his day off to help us! Stoops is the best! More

Excellent!!!! This is the second year we have leased from Stoops and will keep coming back. They go the extra mile to find the vehicle you want. They make the pro This is the second year we have leased from Stoops and will keep coming back. They go the extra mile to find the vehicle you want. They make the process smooth and quick! Service is GREAT! More

Great Experience My wife and I have purchased our last two vehicles from Stoops and each time dealt with Steve Willett. I couldn't think of a better person to work wi My wife and I have purchased our last two vehicles from Stoops and each time dealt with Steve Willett. I couldn't think of a better person to work with. The process was quick and easy and he always looks out for your best interest. More

Acadia Lady Our experience with Stoops is always positive from the service center to our salesman Ryan Fawley. Our lease was about to expire, Ryan explained all Our experience with Stoops is always positive from the service center to our salesman Ryan Fawley. Our lease was about to expire, Ryan explained all our options from buying our 2014 Acadia, preowned or a 2017 model. We decided to buy a 2017 Acadia. Ryan worked tirelessly to find the light gray interior we wanted. He kept us informed every step of the way. If your in the market for a car, stop by Stoops Buick GMC in Plainfield, IN. Ask for Ryan, you'll be glad you did. 😀 More