Stoops Buick GMC

Mike Gill is awesome! Brought my truck in for a simple oil change and alignment. Dropped it off before work for my 7 a.m. appointment! At 7:15 I was already receiving a cal Brought my truck in for a simple oil change and alignment. Dropped it off before work for my 7 a.m. appointment! At 7:15 I was already receiving a call from Mr. Gill about what all I wanted done! Not sure if exact time but I know it was around 8:30 Mr. Gill called and told me that they found some bad bearings! I made him aware that it should be under my warranty but that I didn’t know if I had that paperwork! Hepro actively jumped on it and found that I did indeed have warranty and assured me he would get it taken care of! Mr. Gill kept in contact with me during the day about getting parts and such! Once they found a part locally he assured me it would be done at 5:00! When I showed up around 5:15 Mr. Gill was there to greet me and let me know it was done! Awesome customer service! Thanks Scott Whaley More

Excellent customer service Stoops Buick GMC has been an amazing dealership to work with. Cristie Stocking has helped me out many times when coming in for service. She always tak Stoops Buick GMC has been an amazing dealership to work with. Cristie Stocking has helped me out many times when coming in for service. She always takes the time to listen to my concerns and makes sure she understands them prior to me leaving or heading to the waiting area. I’m always well informed of the progress of the work being done, especially if it’s outside of the normal oil change and tire rotation. I always leave the dealership feeling confident in the work that was performed, and if I have any questions they are always happy to take their time and explain things to me. Highly recommend this dealership. More

Service Visit This is the only dealership I will go to for service on my vehicle. Toni is always ready to help and answer any questions. Highly recommend! This is the only dealership I will go to for service on my vehicle. Toni is always ready to help and answer any questions. Highly recommend! More

Best service Great service, Cristie Stocking was very efficient in setting up our service at 55,000 miles. The service was very complete and found some items that Great service, Cristie Stocking was very efficient in setting up our service at 55,000 miles. The service was very complete and found some items that needed attention. Cristie was good at informing us of additional service and added cost. Cristie , as well as all the staff we had contact with were very friendly and courteous. More

Never again We had to take the car back twice to get fixed because it wasn't fully inspected the first time. And they had our car for about a week or two in total We had to take the car back twice to get fixed because it wasn't fully inspected the first time. And they had our car for about a week or two in total. The issue was finally resolved but it came with more headache than it was worth. More

Awful Customer Service We had worked with salesman Bob Barker for a new Encore. After test driving the car we went back to the dealership where Mr. Barker offered the propo We had worked with salesman Bob Barker for a new Encore. After test driving the car we went back to the dealership where Mr. Barker offered the proposed price for the car. We told him we would have to think about it. Later that evening, Mr. Baker called to say that the GM, Jim Meyers, had authorized him to offer us a lower price. Following that discussion, we agreed and advised that we could be there the following evening to complete the paperwork for the car. Mr. Baker noted that he would not be at the dealership that evening but told us that the deal was all ready to go and another salesperson would handle everything in his absence. That next afternoon we had a family member experience a medical emergency which caused them to be rushed to the emergency room. When it became apparent it would be necessary for us to be at the hospital for several hours we called the dealership to notify them of the situation and that we would be there that next morning. Approximately 20 minutes after that call we received a call Mr. Barker. He said that even though he was out of the office, the dealership had contacted him about our situation. During that phone call, be proceeded to tell us that it didn't matter that we were at the emergency room. If we didn't come to the dealership that night, the deal was off. We couldn't believe his attitude. We called Mr. Meyers to explain our situation but was told he was busy. Mr. Barker, nor Mr. Meyers ever contacted us again. Needless to say, we were saddened and shocked. We will never recommend Stoops to anyone if that is how they treat customers! More