Stoops Buick GMC

Well Worth it This was my first time at stopps or any dealership for that matter. Christie was excellent from the time I called to the time I left. We went over eve This was my first time at stopps or any dealership for that matter. Christie was excellent from the time I called to the time I left. We went over everything & the price was just right for my budget. More

Very friendly and knowledgeable staff Staff are friendly, receptive and knowledgeable. Good response times and explain work done, and facility is always clean and welcoming. I would reco Staff are friendly, receptive and knowledgeable. Good response times and explain work done, and facility is always clean and welcoming. I would recommend to all of my friends. More

Kind, Professional and Great Service I only use Stoops as my go to car repair shop. Toni has been my advisor for years, they get me in and out with no problems and always offer great solu I only use Stoops as my go to car repair shop. Toni has been my advisor for years, they get me in and out with no problems and always offer great solutions. No matter what I am doing there I get great service and care even with loaner cars. I will continue to go to Stoops no matter what vehicle I purchase in the future. More

Service visit Friendly and professional service department Toni Golladay went out of her way to check my trucks warranty status and even had a discount coupon for Friendly and professional service department Toni Golladay went out of her way to check my trucks warranty status and even had a discount coupon for my service work. I highly recommend Stoops. More

Great service! Toni and Luann are great! Always efficient and ready to help! I have trusted Stoops for years and will continue to do so. Thanks for great service! Toni and Luann are great! Always efficient and ready to help! I have trusted Stoops for years and will continue to do so. Thanks for great service! More

Exceptional service and professionalalism! I purchased my GMC Acadia in 2011 from Stoops Buick GMC in Plainfield and have used their service department for all my vehicle maintenance and repair I purchased my GMC Acadia in 2011 from Stoops Buick GMC in Plainfield and have used their service department for all my vehicle maintenance and repairs. Their Service Advisors are very knowledgeable and professional although my favorite advisor is Cristie Stocking! The mechanics provide exceptional service and when needed you won't find a better Operations Manager. A 5 star dealership for sure! More

Excellence in service Friendliness and professionalism starts when you walk in the door and carries through to when you walk back out again. In my experience, they never di Friendliness and professionalism starts when you walk in the door and carries through to when you walk back out again. In my experience, they never disappoint. Mike, Christie, and Brian are the best. More

Great customer service I went in with a couple issues after my battery died (my fault) and Mike was thorough in making sure these issues we're fixed and I was updated throug I went in with a couple issues after my battery died (my fault) and Mike was thorough in making sure these issues we're fixed and I was updated through the process. I waited onsite, great comfy waiting area which allowed me to get some work done in the meantime. I would not hesitate to return to Stoops for service! More

Mike Gill is awesome! Brought my truck in for a simple oil change and alignment. Dropped it off before work for my 7 a.m. appointment! At 7:15 I was already receiving a cal Brought my truck in for a simple oil change and alignment. Dropped it off before work for my 7 a.m. appointment! At 7:15 I was already receiving a call from Mr. Gill about what all I wanted done! Not sure if exact time but I know it was around 8:30 Mr. Gill called and told me that they found some bad bearings! I made him aware that it should be under my warranty but that I didn’t know if I had that paperwork! Hepro actively jumped on it and found that I did indeed have warranty and assured me he would get it taken care of! Mr. Gill kept in contact with me during the day about getting parts and such! Once they found a part locally he assured me it would be done at 5:00! When I showed up around 5:15 Mr. Gill was there to greet me and let me know it was done! Awesome customer service! Thanks Scott Whaley More

Excellent customer service Stoops Buick GMC has been an amazing dealership to work with. Cristie Stocking has helped me out many times when coming in for service. She always tak Stoops Buick GMC has been an amazing dealership to work with. Cristie Stocking has helped me out many times when coming in for service. She always takes the time to listen to my concerns and makes sure she understands them prior to me leaving or heading to the waiting area. I’m always well informed of the progress of the work being done, especially if it’s outside of the normal oil change and tire rotation. I always leave the dealership feeling confident in the work that was performed, and if I have any questions they are always happy to take their time and explain things to me. Highly recommend this dealership. More