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Stoops Automotive Group

Muncie, IN

4.8
718 Reviews
Stoops Automotive Group in Muncie offers quality vehicles to our Anderson, New Castle, and Marion, Indiana Buick GMC customers. With the attractive financing options and a full service department we have at our dealership, you're always well taken care of here. Find the new or used vehicle you want, and call us at (765) 273-4951 if you have any questions.
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4055 W Clara Ln

Muncie, IN

47304

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Showing 718 reviews

November 22, 2020

Customer service was excellent! Both Dale and Chris explained everything so well to us. I now understand why my Aunt is a repeat customer of Dale and Stoops after the great experience we had purchasin More

by ashnickle84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Rains, Chris Abades
November 20, 2020

The dealership was spotless! Brett and the team worked diligently to find the prefect lender and vehicle for me!! I'd recommend anyone and everyone!!! More

by taylorjensen83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Robinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2020

My husband and I just purchased a 2019 Dodge Grand Caravan and couldn’t be happier! Brent was awesome, we had a great experience and left very happy with our choice! Highly recommend Stoops! More

by kittykatie29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Regenold
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2020

Wonderful car buying experience, knowledgeable staff, top notch service department, good selection, what more could you ask for. Don't waste time with other dealers. More

by 1ton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Fallis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2020

Pat made me feel like family! He made the process of getting a new car quick and easy. I'll never go any where else! Thanks Pat. More

by amyjturner2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Bowen
November 12, 2020

I bought a 2018 Jeep Compass about 2-3 months ago from Stoops Automotive in Muncie. It was exactly what I was looking for and thanks to Brett Estes, I was able to make it mine!! I also appreciate them bei More

by HeatherN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Stoops Automotive Group responded

Heather, we apologize for the inconvenience this has caused. Please know, we scheduled your key replacement at the same time you'd be in town visiting. We've been able to make many keys before, but after finding out it's a laser cut key that can only be made by Jeep, we were surprised retails for $260. After speaking with Mr. Estes, it appears he has reached out to you today and a new key has been ordered. Upon arrival, it will be mailed to your address. Again, we apologize for the inconvenience, as we are a dealer for the people and want to make everyone happy with a nicer, newer car.

November 04, 2020

The dealership was very professional and i felt like they gave me a great deal,i plan on shopping at stoops again in the future. More

by Delaneys.remodeling
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pat Bowen
November 03, 2020

I have never went through Stoops before but after today, I will always use them. Pat Bowen was awesome! Buying a new car has never been this easy! More

by Shudabenanun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Bowen
October 30, 2020

I would recommend anyone see Brett Estes if they are interested in buying a car, he will take very good care of you and he did a fantastic job for me. More

by elnorajoan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Abades
October 29, 2020

I came looking for a car and I was already frustrated because I had been to few places and they weren’t helpful. When I got to stoops, I felt welcomed and assisted immediately. Bretts was very help and More

by manakay90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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