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Stoops Automotive Group

Muncie, IN

4.8
718 Reviews
Stoops Automotive Group in Muncie offers quality vehicles to our Anderson, New Castle, and Marion, Indiana Buick GMC customers. With the attractive financing options and a full service department we have at our dealership, you're always well taken care of here. Find the new or used vehicle you want, and call us at (765) 273-4951 if you have any questions.
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4055 W Clara Ln

Muncie, IN

47304

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Showing 718 reviews

December 17, 2024

The best at taking care of customer needs. They truly know how to make a customer feel special. More

by Amy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Sutton
Dec 17, 2024 -

Stoops Automotive Group responded

Thank you for your review, Amy! The team at Stoops Buick GMC of Muncie is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People.

November 14, 2024

They go out of their way to help you and make sure everything is right. We will definitely make this place our go to place with salseman Brent our guy. More

by iluvcokeacola
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Regenold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Stoops Automotive Group responded

Thank you for your review, Tammy! The team at Stoops Buick GMC of Muncie is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People.

November 14, 2024

They go out of their way to help you. Especially Brent. He spent a lot of time with us to make sure everything was right. More

by iluvcokeacola
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Regenold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Buick GMC of Muncie is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People.

October 06, 2024

Bought 2020 Ford F-350 Super Duty XLT August 17th 2024 from Stoops . Drove home lay that night after being there 4 hrs for paperwork. Engine light came on. Inform them spoke with Cory basically said bring More

by Doreen
Purchase Time
Recommend Dealer
No
Employees Worked With
Cory Balfour
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Twilley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve McFarland
Oct 06, 2024 -

Stoops Automotive Group responded

Thanks for the review, unfortunately your requests and calls have been returned and reviewed. There is no inspection that we would know of that checks the inside of gas tank as you imply. Stoops nor any used car inspection would disconnect and check the inside of a fuel tank during an inspection. It’s unfortunate that the opportunity of an extended service agreement was not taken on the purchase as this most likely would have been something to protect your purchase.

Oct 06, 2024 -

Doreen responded

Not one person made a call to me! You’re lying! If you did give dates please! What kind of business doesn’t care that the customer bought a $40,000. Truck and can’t drive it til we spend 8,000 to 15,000 to fix it! I can prove the mileage from papers to when we bought it to the truck sitting now.when you spend frothy thousand you should not have to buy a warranty. It is a 2020. What kind of cars do you buy???? Your lack of professionalism astounds me! People as you see they don’t care we paid 40,000. Dollars which is a payment of 799.00 for a truck can not drive! Why would you justify well we don’t check fuel tanks! The engine light came on when drove home that night! You said local trade. So call them you have number and name let’s meet. Because someone knew about it!!! Man up!!!

Oct 07, 2024 -

Stoops Automotive Group responded

Multiple responses have been made, inspection was done, extended service agreement was offered but declined.

September 22, 2024

We were very happy to work with Robert in helping us with our vehicle purchase! More

by cdwillis72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Twilley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

September 10, 2024

They get the job done they work hard to get a car you can afford thank you Wendy bach More

by Bachwendy83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Fallis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsay Saylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Twilley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Stoops Automotive Group responded

Thank you for your review, Wendy! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People.

Sep 10, 2024 -

Bachwendy83 responded

Loving my car

August 10, 2024

4th lease with Stoops and Pat Bowen. Pat always listens and tries to help you get what you want. More

by deanb5783
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Bowen
Aug 15, 2024 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People.

July 12, 2024

Robert helped our daughter buy her first car as an adult. I cannot say enough about how easy he made the purchase. We felt he was very patient with us and gave us his honest advice and took care of her as if More

by aralston91
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Twilley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve McFarland
Jul 12, 2024 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

July 02, 2024

The dealership was very professional and every team member I came in contact with was polite and helpful in every way. The dealership met my demands and blew my expectations out of the water. More

by gwinters0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Bowen
Jul 02, 2024 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

June 10, 2024

I have purchased many New and Used vehicles from Pat Bowen over the last 15 years. He has never let me down. Just purchased a new Denali last week. More

by Breichart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Bowen
Jun 13, 2024 -

Stoops Automotive Group responded

Thank you for your review! The team at Stoops Automotive is thrilled to hear you had a great experience! We strive to make our customers feel welcome, and we are proud to be a Dealer For The People who focuses on helping our customers get into a car they like and deserve.

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