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Stoneham Ford
Stoneham, MA
243 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 243 reviews
August 03, 2018
No service available Purchased an Edge in November and put only 10k miles on it when the electronics started to shut off for no reason. Called Stoneham service departmen Purchased an Edge in November and put only 10k miles on it when the electronics started to shut off for no reason. Called Stoneham service department and they told me they couldn’t fit me in for almost 3 weeks. I had no wipers, directional signals and they expected me to wait for 3 weeks. No offer to call around to find another place, no offer to try to squeeze me in. Nothing except an obligatory “ I am sorry”. I have owned cars from Toyota and Chevy and have never experienced this type of service from the dealership. Do not purchase a car from Stoneham Ford because you will never be able to get it serviced in an emergency or in a reasonable time frame for scheduled maintenance. More
by Dcame
Employees Worked With
Mike Giangrande
July 28, 2018
Rich In Service was excellent Rich in service was excellent. Very good to work with. I got the vehicle back in a day as he promised. I would highly recommend Stoneham Ford To any I Rich in service was excellent. Very good to work with. I got the vehicle back in a day as he promised. I would highly recommend Stoneham Ford To any I know More
by TonyC
Employees Worked With
George Benn, Wayne Previdi, Ryan Maguire
June 15, 2018
Rich Silveresto provides excellent service in Service Dept. I love Stoneham Ford..excellent professional service...friendly, helpful, kind personal and on time delivery...best in the business, The employees at I love Stoneham Ford..excellent professional service...friendly, helpful, kind personal and on time delivery...best in the business, The employees at Stoneham Ford do everything and everything possible for you to get you in and out as quickly as possible. . .. More
by readingwoods
Employees Worked With
Rich Silvesteri - Bob in Service...excellent...
June 07, 2018
Used car purchase Was in the market for a used vehicle and Kevin McDonald was able to get me in a vehicle that fit my budget and was able to drive away in less than 48 Was in the market for a used vehicle and Kevin McDonald was able to get me in a vehicle that fit my budget and was able to drive away in less than 48 hours. George Benn was the finance person and was very helpful as well! More
by doedcar
Employees Worked With
George Benn, Kevin McDonald
June 04, 2018
Excellent service!! Rich at Stoneham Ford Service Dept took great care of my truck! He got it in and had it repaired as quickly as he could and did it for a very reasonab Rich at Stoneham Ford Service Dept took great care of my truck! He got it in and had it repaired as quickly as he could and did it for a very reasonable price! More
by TC1
Employees Worked With
Rich
June 04, 2018
New Ford, couldn’t be happier Suggested to try Stoneham Ford after 20 plus years at another Ford Dealer. Salesperson was wonderful. Patient and intuitive he was able to get me i Suggested to try Stoneham Ford after 20 plus years at another Ford Dealer. Salesperson was wonderful. Patient and intuitive he was able to get me into the car I wanted and on the road the next day. More
by Cadilks
Employees Worked With
George Benn, Kevin McDonald
May 31, 2018
Great experience First car purchased in over 10 years. I identified my car, filled out an application and drove away in a couple of days. Great service and attention t First car purchased in over 10 years. I identified my car, filled out an application and drove away in a couple of days. Great service and attention to detail. Could not be happier. More
by Taxman
Employees Worked With
Ed Hodgdon
May 27, 2018
Excellent Experience all around. Helpful, timely, knowledgeable, not pushy. I highly recommend Stoneham Ford to anyone interested in buying a car or for service on an e all around. Helpful, timely, knowledgeable, not pushy. I highly recommend Stoneham Ford to anyone interested in buying a car or for service on an existing car. More
by pliaboe
Employees Worked With
George Benn, Kevin McDonald
May 22, 2018
customer Service I dropped off my 2016 Ford Fusion Sunday night for a recall problem. Monday morning around 9:00 am I got a call from Rich Silvestri saying the car was I dropped off my 2016 Ford Fusion Sunday night for a recall problem. Monday morning around 9:00 am I got a call from Rich Silvestri saying the car was ready. They also checked out a horn issue for me. It was quick and easy. Rich has also taken care of previous issues with my car in a friendly and timely way. This is the first Ford I bought 2 years ago, but I have purchased other cars from the Melkonian family before at North Reading Subaru. It has always been a satisfying experience. Stan Mills More
by stanmills
Employees Worked With
Rich Silvestri, Wayne Previdi
May 22, 2018
Bought new car I just purchased a 2018 Ford Ecosport SES @ Stoneham Ford from Kevin McDonald/Salesman & Aram Mooradian/Finance. This was the most professional/friend I just purchased a 2018 Ford Ecosport SES @ Stoneham Ford from Kevin McDonald/Salesman & Aram Mooradian/Finance. This was the most professional/friendliest dealership I have ever worked with. No sales pitch. No pressure. I am very pleased with my purchase and will definitely be returning to Stoneham Ford for my next car purchase! More
by Cyndi M
Employees Worked With
Aram Mooradian, Kevin McDonald
