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Stoneham Ford
Stoneham, MA
244 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 244 reviews
February 02, 2021
Went in for a couple small problem today. Dropped my truck off first thing and took the day off figuring I’d have to leave it for the day. ( now it did snow and the weather was crappy) call to check on truck off first thing and took the day off figuring I’d have to leave it for the day. ( now it did snow and the weather was crappy) call to check on my truck at 12:15 and was told my service advisor was at lunch and he would call me back. (No call) call back at 2pm and Mike tells me 3 guys call out at 8am, that aside he says he has 3 cars ahead of me and not sure they’ll be able to look at my truck today. Well why not call me at 8:30 and reschedule? I’m very reasonable guy but this unacceptable. Also seemed to have an attitude cause I didn’t by the truck from them More
by Sabreone
Employees Worked With
Mike in service
January 30, 2021
My car had to go in for a recall I dealt with Bob tea in My car had to go in for a recall I dealt with Bob tea in the service department he was wonderful it's not my first trip there I go to Stoneham Ford My car had to go in for a recall I dealt with Bob tea in the service department he was wonderful it's not my first trip there I go to Stoneham Ford for everything even though I live in Winthrop and bought my car at a different Ford dealer so that says a lot about the employees at Stoneham Ford this is the second time I have had Bob as a service person and he knows his job inside and out he's good at it he's courteous is polite he's helpful More
by Lilgal
Employees Worked With
Service Dept Bob T. Great at his job
January 05, 2021
This, over 35 years of buying cars, is the BEST dealership I've ever dealt with, they care about their customers!! I will always do business with Stoneham Ford dealership I've ever dealt with, they care about their customers!! I will always do business with Stoneham Ford More
by tarsboston
Employees Worked With
Mike Doherty
September 24, 2020
Great job that my dealer could not fix. Robert Troiani the service manager was excellent and very helpful. My previous dealer did work on the electrical system and managed to have some wiring shortout. T the service manager was excellent and very helpful. My previous dealer did work on the electrical system and managed to have some wiring shortout. They were not able to fix the problem, or find it. More
by peterrossettijr
Employees Worked With
Robert Troiani was a great help. Excellent job!
August 03, 2020
Crooks I emailed regarding a 2017 Ford Edge Sports on their used lot. The lady that responded gave me a price $300.00 less than in their on line advertiseme I emailed regarding a 2017 Ford Edge Sports on their used lot. The lady that responded gave me a price $300.00 less than in their on line advertisement. Just days later they dealership marked this exact vehicle UP $1,500.00 after I inquired in it. According to the Carfax report they have had the vehicle kicking around for sale for 8 months now, and someone finally showed an interested and they go UP on the price. CROOKS! More
by Big Mistake
Employees Worked With
Nicole Masson
July 01, 2020
Working with Brian Meuse was very easy and I would definitely recommend him to others. The sales manager worked with me for final deal and I purchased 2 vehicles definitely recommend him to others. The sales manager worked with me for final deal and I purchased 2 vehicles More
by mikem
Employees Worked With
George Benn, Bryan Meuse
January 02, 2020
Service dept is horrible. 3K and still the same problem. Taking the vehicle to another dealer. Stoneham Ford people act like they are doing you a favor by working on your vehicle. Taking the vehicle to another dealer. Stoneham Ford people act like they are doing you a favor by working on your vehicle. More
by MAT
Employees Worked With
Pat in Service.
December 31, 2019
The sales manager “Dave?” is a bully. Associates are really kind and respectful but in the end, you’re stuck with an “experienced” hassler that will give you outrageous numbers and dare to basically com really kind and respectful but in the end, you’re stuck with an “experienced” hassler that will give you outrageous numbers and dare to basically come over and give you a goodbye. Textbook reason why people hate purchasing cars. More
by Ozan
Employees Worked With
Ryan Maguire
April 11, 2019
Review of SERVICE DEPT ONLY I would give the sales ,rental and quick lane 5 stars but the service dept is at best a 2 star!! Difficult time getting an appointment for a factory r I would give the sales ,rental and quick lane 5 stars but the service dept is at best a 2 star!! Difficult time getting an appointment for a factory recall. Finally got appointment and brought car in at 7 am. Was told the car would be ready that day. Was then told late in the afternoon the job wasn’t done and they’d need the car till next ! Unplanned inconvenience!!! Then next day was called to say car was ready but one part of repair was not complete since they needed to order the part!! Why didn’t they figure that out the day before.?? I told them forget it and picked up my car !!! Very surprised because we are extremely pleased with the sales, rental and quick lane depts and frequent them often! More
by Tmcrn
Employees Worked With
Mike Giangrande
January 25, 2019
Trustworthy and Approachable Walked into the dealership after inquiring about a Mustang online. Ryan, Kevin and George were absolutely fantastic. No gimmicks or shiesty tactics du Walked into the dealership after inquiring about a Mustang online. Ryan, Kevin and George were absolutely fantastic. No gimmicks or shiesty tactics during the entire process. I provided my terms and what I was comfortable with and they worked with me the entire way. After dealing with another dealership a couple of years ago, I was warry to contact. But the atmosphere was friendly and everyone was direct with me. What an introduction to the dealership. Smooth and easy. Can't wait to give them future business come time to upgrade. More
by VHForever
Employees Worked With
George Benn, Ryan Maguire, Kevin McDonald
