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Stoneham Ford
Stoneham, MA
241 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 241 reviews
September 24, 2020
Great job that my dealer could not fix. Robert Troiani the service manager was excellent and very helpful. My previous dealer did work on the electrical system and managed to have some wiring shortout. T the service manager was excellent and very helpful. My previous dealer did work on the electrical system and managed to have some wiring shortout. They were not able to fix the problem, or find it. More
by peterrossettijr
Employees Worked With
Robert Troiani was a great help. Excellent job!
August 03, 2020
Crooks I emailed regarding a 2017 Ford Edge Sports on their used lot. The lady that responded gave me a price $300.00 less than in their on line advertiseme I emailed regarding a 2017 Ford Edge Sports on their used lot. The lady that responded gave me a price $300.00 less than in their on line advertisement. Just days later they dealership marked this exact vehicle UP $1,500.00 after I inquired in it. According to the Carfax report they have had the vehicle kicking around for sale for 8 months now, and someone finally showed an interested and they go UP on the price. CROOKS! More
by Big Mistake
Employees Worked With
Nicole Masson
July 01, 2020
Working with Brian Meuse was very easy and I would definitely recommend him to others. The sales manager worked with me for final deal and I purchased 2 vehicles definitely recommend him to others. The sales manager worked with me for final deal and I purchased 2 vehicles More
by mikem
Employees Worked With
George Benn, Bryan Meuse
January 02, 2020
Service dept is horrible. 3K and still the same problem. Taking the vehicle to another dealer. Stoneham Ford people act like they are doing you a favor by working on your vehicle. Taking the vehicle to another dealer. Stoneham Ford people act like they are doing you a favor by working on your vehicle. More
by MAT
Employees Worked With
Pat in Service.
December 31, 2019
The sales manager “Dave?” is a bully. Associates are really kind and respectful but in the end, you’re stuck with an “experienced” hassler that will give you outrageous numbers and dare to basically com really kind and respectful but in the end, you’re stuck with an “experienced” hassler that will give you outrageous numbers and dare to basically come over and give you a goodbye. Textbook reason why people hate purchasing cars. More
by Ozan
Employees Worked With
Ryan Maguire
April 11, 2019
Review of SERVICE DEPT ONLY I would give the sales ,rental and quick lane 5 stars but the service dept is at best a 2 star!! Difficult time getting an appointment for a factory r I would give the sales ,rental and quick lane 5 stars but the service dept is at best a 2 star!! Difficult time getting an appointment for a factory recall. Finally got appointment and brought car in at 7 am. Was told the car would be ready that day. Was then told late in the afternoon the job wasn’t done and they’d need the car till next ! Unplanned inconvenience!!! Then next day was called to say car was ready but one part of repair was not complete since they needed to order the part!! Why didn’t they figure that out the day before.?? I told them forget it and picked up my car !!! Very surprised because we are extremely pleased with the sales, rental and quick lane depts and frequent them often! More
by Tmcrn
Employees Worked With
Mike Giangrande
January 25, 2019
Trustworthy and Approachable Walked into the dealership after inquiring about a Mustang online. Ryan, Kevin and George were absolutely fantastic. No gimmicks or shiesty tactics du Walked into the dealership after inquiring about a Mustang online. Ryan, Kevin and George were absolutely fantastic. No gimmicks or shiesty tactics during the entire process. I provided my terms and what I was comfortable with and they worked with me the entire way. After dealing with another dealership a couple of years ago, I was warry to contact. But the atmosphere was friendly and everyone was direct with me. What an introduction to the dealership. Smooth and easy. Can't wait to give them future business come time to upgrade. More
by VHForever
Employees Worked With
George Benn, Ryan Maguire, Kevin McDonald
January 04, 2019
Awful people Salesman, Eric was the absolute worst. I purchased a recent work truck from them and last minute they switched trucks on me which did not have featur Salesman, Eric was the absolute worst. I purchased a recent work truck from them and last minute they switched trucks on me which did not have features I wanted. When called to complain they basically acted like children. Never go there, these are the quintessential scumy car salesmen. New cars should be received the exact way you want it. 35k for a truck without features I wanted and sticker residue on radio display. More
by Jshute513
Employees Worked With
Eric Yurcisin
August 03, 2018
No service available Purchased an Edge in November and put only 10k miles on it when the electronics started to shut off for no reason. Called Stoneham service departmen Purchased an Edge in November and put only 10k miles on it when the electronics started to shut off for no reason. Called Stoneham service department and they told me they couldn’t fit me in for almost 3 weeks. I had no wipers, directional signals and they expected me to wait for 3 weeks. No offer to call around to find another place, no offer to try to squeeze me in. Nothing except an obligatory “ I am sorry”. I have owned cars from Toyota and Chevy and have never experienced this type of service from the dealership. Do not purchase a car from Stoneham Ford because you will never be able to get it serviced in an emergency or in a reasonable time frame for scheduled maintenance. More
by Dcame
Employees Worked With
Mike Giangrande
July 28, 2018
Rich In Service was excellent Rich in service was excellent. Very good to work with. I got the vehicle back in a day as he promised. I would highly recommend Stoneham Ford To any I Rich in service was excellent. Very good to work with. I got the vehicle back in a day as he promised. I would highly recommend Stoneham Ford To any I know More
by TonyC
Employees Worked With
George Benn, Wayne Previdi, Ryan Maguire
