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Stoneham Ford
Stoneham, MA
245 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 245 reviews
April 21, 2010
John Melkonian in Finance was my point person as he guided me from Ford Lease (2007 Mustang) to the purchase of the same vehicle. I was impressed w/his professionalism and friendly manner. In previ guided me from Ford Lease (2007 Mustang) to the purchase of the same vehicle. I was impressed w/his professionalism and friendly manner. In previous visits to Stoneham Ford for regular maintenance and service the staff Steve, Tom, and Bob were always gracious and 'to the point.' If I knew the names of the Fast Lube area I'd give them kudos as well. Thank you. A loyal and satisfied customer. Brian Walsh Burlington, MA More
by bwalsh15
Employees Worked With
John Melkonian and...
November 30, 2009
They were very good in meeting my needs and helping me They were very good in meeting my needs and helping me get the car that I wanted. Also, fixed everything right away. the dealership is great to w They were very good in meeting my needs and helping me get the car that I wanted. Also, fixed everything right away. the dealership is great to work with and everyone was very accomadating. definetly would recommend the dealership. They were very good to deal with. More
by eo sully
Employees Worked With
Chuck in sales and Tom in service
November 17, 2009
From the first moment we walked into the dealership there was a feeling of low pressure and friendliness. Jeff spent a lot of time with us to help locate the right vehicle for us. I had done my homework rela was a feeling of low pressure and friendliness. Jeff spent a lot of time with us to help locate the right vehicle for us. I had done my homework relative to pricing and Doug, the Sales Manager was reasonable with respect to negotiating a deal that was fair for both parties. The overall experience was low stress and pleasant with respect to other dealerships I have visited. I would highly recommend Stoneham Ford to anyone looking to purchase a new or used vehicle. More
by djburke
Employees Worked With
Jeff Towne, Doug Prentice
November 16, 2009
Vinny was extremly friendly and efficient. WE were always Vinny was extremly friendly and efficient. WE were always seen in a timley manner. It was a pleasant experience which I expected to be more Vinny was extremly friendly and efficient. WE were always seen in a timley manner. It was a pleasant experience which I expected to be more complicated. The pricing was fair and my brand new vehicle arrived before I knew it. My edge is a great car, and rides like a dream. I would definately recommend Stoneham Ford to all my friends. Thank You More
by cdonovan
Employees Worked With
Vinny Mogauro, Vinny Mogauro
November 09, 2009
Purchased a brand new truck. I was immediately helped. Sales associate did not try to upsell and he did not play any waiting games. I was given fair trade in value for my vehicle based on NADA and curren Sales associate did not try to upsell and he did not play any waiting games. I was given fair trade in value for my vehicle based on NADA and current market conditions. I was able to drive vehicle without sales associate so I could talk things over with wife. All associates are customer service orientated.... A no nonsense dealership!! More
by dmrudy
Employees Worked With
2
October 31, 2009
My experience at Stoneham Ford was the best vehicle buying experience I have ever had. I walked in and was immediately treated with respect. There were no sales tactics, no pressure and a very easy g buying experience I have ever had. I walked in and was immediately treated with respect. There were no sales tactics, no pressure and a very easy going conversation. Chris Rivest is very professional and courteous. I didn't even have to haggle over my trade in, the agreement of the price was mutual. John M. from financing was also very nice to talk to about my financial options. I would definitely recommend Stoneham Ford anytime. I am happy with my 2010 Ford Escape and I love everything about it. Respectfully Submitted: Mary M. Harmon More
by Maryma
Employees Worked With
Chris Rivest and John M., Chris Rivest
September 18, 2009
I had been searching for a 2009 or 2010 Ford Escape Limited and was having no luck at all with any dealership; all any of them could tell me was that "We have none, we don't know when any more are comi Limited and was having no luck at all with any dealership; all any of them could tell me was that "We have none, we don't know when any more are coming and we don't even know IF any more are coming." I noticed a 2010 Escape, Limited model on the Stoneham Ford online inventory, so I inquired about it through their website. I dealt with Danielle there first, she put me in touch with Chris and he put me into that 2010 Escape. Because the vehicle had just shipped from the factory when I saw it on the website, it was a little bit of a roller coaster ride since I was trying to go through the Cash for Clunkers program. I knew we might have a problem when Chris asked me to try out a vehicle that was on the lot to ensure I would get in on the incentive - but to his credit, when I declined, he said "Then I guess we'll just have to make this deal work for you." Two weeks later, I drove out of that dealership with my brand new 2010 Ford Escape Limited and I really couldn't be happier. Thanks to Danielle, Chris, John and Doug for making it happen! More
by Mijaperry
Employees Worked With
Danielle Gagnon, Chris Rivest, John Malkonian, Doug Prentice, Doug Prentice, Chris Rivest
September 14, 2009
Billy Pollack was extremely helpful with all aspects of the sale. He was a pleasure to work with. He answered every question and made me feel at ease about purchasing the new vehicle. All in All Stoneham F the sale. He was a pleasure to work with. He answered every question and made me feel at ease about purchasing the new vehicle. All in All Stoneham Ford is a friendly and great place to but a car from. More
by aboccelli
Employees Worked With
Billy Pollack, Bill Pollack
September 14, 2009
I bought a new 2009 Ford Escape from Stoneham Ford using the online Sales information and description of the vehicle. The staff worked hard at negotiating the Cash-for-Clunkers paper work maze and we were a the online Sales information and description of the vehicle. The staff worked hard at negotiating the Cash-for-Clunkers paper work maze and we were able to perform the entire process via email, fax or telephone without ever actually meeting in-person until the vehicle was delivered to me in Vermont. Absolutely true online car shopping. I would do business with Stoneham Ford again in the future. A+. John M. Thetford, VT More
by jmosson
Employees Worked With
Chris Rivest, Nicole Masson, Aram, Nicole Masson, Aram Mooradian, Chris Rivest
September 12, 2009
I went to Stoneham Ford on the recommendation of a family memeber. I dealt with Mike Warwick, the Internet Manager and it was the easiest car-buying experience I've ever had. I like the fact that they post memeber. I dealt with Mike Warwick, the Internet Manager and it was the easiest car-buying experience I've ever had. I like the fact that they post their prices online and everything is easy to understand. It's nice to find a dealership that doesn't play games! More
by dtodisco
Employees Worked With
Mike Warwick
