Stoneham Ford

One of the best dealerships in the country Stoneham Ford is the place to buy a new Ford. And Brian Flaherty is a top notch salesman. No pressure, I told him what I wanted, we made the deal and Stoneham Ford is the place to buy a new Ford. And Brian Flaherty is a top notch salesman. No pressure, I told him what I wanted, we made the deal and I picked up my new truck the next day. The best experience I've had buying a vehicle!\ A1+++++ More

New Car Stoneham Ford Dealership employees are very pleasant to work with The salesman we had Rich Sivestri was so knowledgeable and helpful. he explained ev Stoneham Ford Dealership employees are very pleasant to work with The salesman we had Rich Sivestri was so knowledgeable and helpful. he explained everything and answered all our questions. More

We just picked up our 2014 Ford Escape Titanium. Let me just say that it is because of the friendly, no pressure environment of our salesman Rich Silvestri, that we are repeat buyers. We were interested in just say that it is because of the friendly, no pressure environment of our salesman Rich Silvestri, that we are repeat buyers. We were interested in the Explorer and the Escape, and Rich was more than patient in explaining features of both vehicles. Rich allowed us to go test drive both cars ourselves, and suggested both highway and local roads. When we returned, Rich greeted us in the parking lot and went over any questions we had, even though the dealership closed at 5pm, he stayed with us until 5:30! Much appreciated Rich. As you can guess, we are very satisfied past and present customers of Stoneham Ford. Also, just wanted to mention that Rich Silvestri came in on his day off for us to take delivery of our new Escape. Thank You Rich! Thank you to the entire Melkonian family for a great experience. More

Prior to this recent purchase, i had never purchased a new car before. The newest car i had ever owned was a '99 For Taurus, which broke down, after many dependable years, last Friday. I began my Car sear new car before. The newest car i had ever owned was a '99 For Taurus, which broke down, after many dependable years, last Friday. I began my Car search on Sunday, and that is when it ended, at Stoneham ford. My experience was great right from the start. I looked at a few cars online before coming into the dealership, but i still wasn't sure what i wanted. My salesman, Rich Silvestri, really helped make the experience great. He was very friendly and willing to help. What i really like is that he did not push me towards anything, every choice made was my own, he provided the information and guidance to make the right choice for me. The test drives were great because they almost didn't even feel like a test drives, more like a casual Sunday afternoon drives. Rich really seemed like he knew what he was doing because he was able to make the drives calm and fun, and yet still use the drive to inform me about the cars' features and allow me to get a good feel for the car. The price was great, and what was also great about it was that Manager George Benn was able to sit down with me to discuss the different financing options. He did not try to push any kind of payment on me, instead he showed me all my options and how each of them totaled. I was very nervous going in, but very excited by the time i had left. I had the keys to a brand new car less than a week after my old one broke down, and it was because of Rich Silvestri and everyone else at Stoneham Ford. More

I just picked up my brand new car from Stoneham Form yesterday. I had a great experience there I went in on Saturday after spending the morning unsuccessfully shopping for a car, and Rich Silvestri st yesterday. I had a great experience there I went in on Saturday after spending the morning unsuccessfully shopping for a car, and Rich Silvestri started our process of looking at a Ford Focus. He's a great salesman, and at no point did I feel pressured or like I was being taken for a ride. There is a real family feel to Stoneham Ford too. They were great working with us for the price, and gave me a good deal for my trade in. I had to wait for my insurance to be able to pick up my car, but when I went back yesterday, everything was ready. Rich even turned up the seat warmers, which was great with all the snow. He walked me through everything in the car, and even helped me sync my phone to the car. Ford offers great services and is very friendly, I'd definitely go back! More

Great slaes experience, Bryan was really accommodating considering my unusual situation. My previous new vehicle from another manufacturer was declared a "lemon" so needless to say I was less that thrille considering my unusual situation. My previous new vehicle from another manufacturer was declared a "lemon" so needless to say I was less that thrilled to be buying another new car. Bryan was so easy going and understanding. The whole process was so simple. He even went the extra mile and personally picked me up at the other dealership when the day came to surrender my "lemon" and take delivery of my new Ford Focus. What a relief! Will definitely reccommend Stoneham Ford to friends and family. Thank you so much Bryan! More

I had a wonderful buying experience with Stoneham Ford. I had heard bad things about car dealers and always been afraid of that; however, I found it different in Stoneham Ford. My process was very smooth wit had heard bad things about car dealers and always been afraid of that; however, I found it different in Stoneham Ford. My process was very smooth with great helps from Bryan, he was very friendly and professional. Overall, I highly recommend the dealer! Soros More

I purchased a new F150 at a different dealer and took it to Stoneham Ford because it was closer to me home on the 26th of Dec. I took it in for a rattle in the drivers door I waited @ 4 hrs. Then they tell to Stoneham Ford because it was closer to me home on the 26th of Dec. I took it in for a rattle in the drivers door I waited @ 4 hrs. Then they tell me the body shop has to work on it but they won't be back until after the holidays so I left my number and they said "we'll give you a call in a week or two", after 3 weeks I called them so they scheduled for me to bring it in Thursday I dropped it off reset the trip odometer came back that night to pick it up noticed they put 15.1 miles on the truck it wasn't till I got home that I found the truck bed had scratches and gouges in it so immediately I called and they told me to bring it in so they could look at it so I took more time off from work to bring it in for Bob to tell me "they didn't do that and there's nothing we could do" I said how do you explain the 15.1 miles and he said we drove it around the block a couple of times, in disgust I left and went a carwash only to find out my power mirrors didn't work now it's my 4th trip and more time from work, the tech forgot to connect the mirrors back up, buy the way I never put a thing in the truck bed until I got a bed liner, I still haven't put anything in the bed until I get this resolved and it won't be through Stoneham Ford but it will be through AG's office! More

We had a very bad experience at York Ford and Sentry Ford. Then we went to STONEHAM FORD. The atmosphere was very friendly and comfortable. NO high pressure sales tactics. We were greeted by Paul Betten Ford. Then we went to STONEHAM FORD. The atmosphere was very friendly and comfortable. NO high pressure sales tactics. We were greeted by Paul Bettencourt. He was extremely polite and courteous. Any questions we had on the 2013 Ford Escape, he knew. There was NO long wait and we at the dealership for 1 hour - Signed and sealed. I would highly recommend this dealership. I would highly recommend Mr. Paul Bettencourt for your next Ford Auto Purchase. In fact we bought 2 cars off of him and will be buying another very soon. More

Sales department was good. Service is a nightmare. some employees are downright rude and not willing to help. I will never go here for service again. employees are downright rude and not willing to help. I will never go here for service again. More